5 Amazing telesales manager Resume Examples (Updated 2023) + Skills & Job Descriptions

The telesales industry is booming, and as a manager, you understand how important it is to keep your employees working hard. However, you also know that experience is necessary to get the job done right. Regardless of how long you've been working as a manager, writing a telesales manager resume may feel daunting. In your profession, it's imperative that you connect with the client on every call; otherwise, you risk missing out on a sale. The same is true for job hunting. Each resume you submit has the possibility of scoring an interview. With our resume samples, you can ensure that your document stands out to hiring managers, giving you the connection you need to show them your stuff. Managing a team of telesales employees requires organization, people skills, and tenacity. Your resume should show those same attributes. Luckily, you can rely on the help of our professional resume writers to create a telesales manager resume that will set you on the path toward a new job.

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telesales manager: Resume Samples & Writing Guide

Employment history

Lead Telesales Manager, Microsoft Redmond, Washington

April 2020 – Present

Develop and implement customer service standards
Develop and manage telesales budgets
Analyze customer data to develop targeted sales campaigns

Associate Telesales Manager, Microsoft Redmond, Washington

October 2019 – March 2020

Recruit, onboard, and train telesales representatives
Analyze customer data to develop targeted sales campaigns
Monitor customer feedback and adjust sales strategies accordingly

Jr. Telesales Manager, Lexmark Lexington, Kentucky

March 2019 – September 2019

Recruit, onboard, and train telesales representatives
Identify sales opportunities and new markets
Analyze customer data to develop targeted sales campaigns

Education

Pennsylvania State University, University Park, Pennsylvania

Doctor of Arts in Business, January, 2019

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Sales, January, 2015

Skills

Stress Management

Quality Assurance

Technical

Innovation

Customer Retention

Salesforce

Upselling

Territory Management

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Employment history

Chief Telesales Manager, SAP Newton, Massachusetts

November 2019 – Present

Develop and implement sales strategies to reach sales targets
Provide telesales team with coaching and support
Identify sales opportunities and new markets

Telesales Manager, Oracle Redwood City, California

May 2019 – October 2019

Develop and implement sales strategies to reach sales targets
Monitor and analyze sales performance metrics
Analyze customer data to develop targeted sales campaigns

Jr. Telesales Manager, SAP Newton, Massachusetts

October 2018 – April 2019

Analyze customer data to develop targeted sales campaigns
Monitor and analyze sales performance metrics
Recruit, onboard, and train telesales representatives

Education

University of Texas, Austin, Texas

Negotiation Certificate, September, 2018

Skills

Collaboration

Negotiation

Strategic Thinking

Interpersonal

Prospecting

Market Research

Cold Calling

Account Management

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Employment history

Junior Telesales Manager, Lexmark Lexington, Kentucky

June 2022 – March 2023

Develop and implement customer service standards
Develop and manage telesales budgets
Monitor competitor activities and adjust sales strategies accordingly

Education

University of Texas, Austin, Texas

Sales Leadership Certificate, April, 2022

Skills

Flexibility

Leadership

Interpersonal

Professionalism

Sales Target Achievement

Data Entry

Customer Retention

Prospecting

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Employment history

Senior Telesales Manager, HP Palo Alto, California

March 2021 – Present

Develop and manage telesales budgets
Recruit, onboard, and train telesales representatives
Monitor competitor activities and adjust sales strategies accordingly

Telesales Manager, Salesforce San Francisco, California

September 2019 – February 2021

Identify sales opportunities and new markets
Monitor customer feedback and adjust sales strategies accordingly
Monitor competitor activities and adjust sales strategies accordingly

Jr. Telesales Manager, Salesforce San Francisco, California

April 2018 – September 2019

Coordinate with other departments to ensure customer satisfaction
Identify sales opportunities and new markets
Recruit, onboard, and train telesales representatives

Education

University of California, Los Angeles, California

Customer Service Certificate, February, 2018

Skills

Customer Service

Self-Motivation

Visualization

Attention to Detail

Pipeline Management

Negotiation

Sales Target Achievement

B2B Sales

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Professional Summary

Dynamic and results-driven sales professional with extensive experience in telesales management. Proven track record of driving revenue growth and increasing customer satisfaction through successful sales strategies.

Employment history

Senior Telesales Manager, SAP Newton, Massachusetts

September 2010 – Present

Provide telesales team with coaching and support
Develop and manage telesales budgets
Develop and implement customer service standards

Associate Telesales Manager, Microsoft Redmond, Washington

March 2010 – September 2010

Monitor customer feedback and adjust sales strategies accordingly
Monitor competitor activities and adjust sales strategies accordingly
Analyze customer data to develop targeted sales campaigns

Junior Telesales Manager, Salesforce San Francisco, California

October 2008 – February 2010

Develop and implement sales strategies to reach sales targets
Monitor customer feedback and adjust sales strategies accordingly
Create and maintain reports on sales performance

Education

Georgia Institute of Technology, Atlanta, Georgia

Doctor of Philosophy in Sales, August, 2008

Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Arts in Psychology, August, 2004

Skills

Project Management

Presentation

Decision Making

Accounting

Cold Calling

Sales Forecasting

Closing Deals

Salesforce

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telesales manager Job Skills

For an telesales manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Cold Calling
Sales Strategies
Salesforce
CRM
Lead Generation
Prospecting
Sales Processes
Account Management
Closing Deals
B2B Sales
Territory Management
Sales Target Achievement
Sales Presentations
Pipeline Management
Data Entry
Sales Forecasting
Market Analysis
Upselling
Negotiation
Customer Retention
Market Research

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your telesales manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Telesales Manager, Xerox Norwalk, Connecticut

May 2018 – May 2022

Recruit, onboard, and train telesales representatives
Develop and maintain relationships with existing and potential customers
Manage and motivate telesales team to achieve sales goals

Associate Telesales Manager, IBM Armonk, New York

November 2017 – May 2018

Monitor competitor activities and adjust sales strategies accordingly
Create and maintain reports on sales performance
Develop and manage telesales budgets

Junior Telesales Manager, Salesforce San Francisco, California

May 2016 – October 2017

Develop and implement customer service standards
Analyze customer data to develop targeted sales campaigns
Develop and manage telesales budgets

Education

University of Wisconsin, Madison, Wisconsin

Doctor of Philosophy in Finance, April, 2016

University of Wisconsin, Madison, Wisconsin

Bachelor of Science in Accounting, April, 2012

Skills

Supervisory

Relationship Management.

Listening

Troubleshooting

Cold Calling

Market Research

Negotiation

Account Management

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your telesales manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

A highly motivated sales professional with extensive experience in telesales management. Proven ability to develop and implement effective strategies to drive sales and customer satisfaction.

Employment history

Lead Telesales Manager, Dell Round Rock, Texas

August 2013 – Present

Provide telesales team with coaching and suport
Monitor customer feedback and adjust sales strategys accordingly
Moniter and analyse sales performance metrix

Telesales Manager, HP Palo Alto, California

August 2012 – July 2013

Prove telesales team with coaching and suport
Co-ordinate with other departments to ensure customer satisfaciton
Monitor competitior activities and adjust sales stragies accordinly.

Junior Telesales Manager, IBM Armonk, New York

August 2011 – July 2012

"I have been to the store
I have been two the store.

Education

University of Wisconsin, Madison, Wisconsin

Bachelor of Science in Computer Science, July, 2011

Skills

Leadership

Negotiation

Adaptability

Quality Assurance

B2B Sales

Account Management

Cold Calling

Closing Deals

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

telesales manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an telesales manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Telesales Manager
Dell
Round Rock, Texas

To Whom It May Concern

I am writing to express my interest in the Lead Telesales Manager role at Dell. As a Telesales Manager with 4 years of experience in Sales, I am confident that I have the necessary skills and expertise to succeed in this position.

Throughout my life, I have pursued my passion for Prospecting and sought out opportunities to learn and grow. My experience in Sales has given me valuable skills such as Stress Management and Quality Assurance that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Telesales Manager to the position and work with a team of like-minded individuals to achieve our common goals.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Bests,
Carl Turner
781-849-4616
turnercarl@outlook.com

Carl Turner

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