5 Amazing reservation specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

reservation specialist

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

reservation specialist: Resume Samples & Writing Guide

Employment history

Chief Reservation Specialist, Red Lion Hotels Corporation Spokane, Washington

March 2016 – Present

Ensure that all reservations are properly documented
Keep up-to-date on hotel services, amenities, and promotions
Provide accurate information about room availability, rates, and features

Reservation Specialist, Best Western Hotels & Resorts Phoenix, Arizona

March 2015 – February 2016

Ensure that all customer information is recorded correctly and updated in the system
Monitor customer feedback and take appropriate action to ensure customer satisfaction
Assist customers with special requests and ensure they are satisfied with their reservation

Jr. Reservation Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey

March 2014 – February 2015

Ensure accuracy of all reservations and confirmations
Provide accurate information about room availability, rates, and features
Handle customer inquiries and complaints in a professional and courteous manner

Education

Texas Tech University, Lubbock, Texas

Master of Science in Tourism and Travel Management, January, 2014

Texas Tech University, Lubbock, Texas

Bachelor of Science in Food Service Management, January, 2010

Skills

Professionalism

Financial Management

Customer Service

Negotiation

Inventory Management

Data Analysis

Revenue Management

Reservation Systems

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Chief Reservation Specialist, InterContinental Hotels Group Atlanta, Georgia

July 2016 – Present

Provide accurate information about room availability, rates, and features
Keep up-to-date on hotel services, amenities, and promotions
Handle customer inquiries and complaints in a professional and courteous manner

Associate Reservation Specialist, Hilton Hotels & Resorts McLean, Virginia

December 2015 – June 2016

Maintain an up-to-date knowledge of hotel services, room rates, and promotions
Monitor room availability and inform customers of any changes in their reservation
Monitor reservation system for discrepancies and take corrective action

Entry Level Reservation Specialist, Kimpton Hotels & Restaurants San Francisco, California

July 2014 – December 2015

Provide excellent customer service to ensure repeat business
Follow up with customers to ensure satisfaction and resolve any issues
Process reservations, cancellations, and modifications in accordance with established policies

Education

University of Central Florida, Orlando, Florida

Master of Science in Hospitality Management, May, 2014

University of Central Florida, Orlando, Florida

Bachelor of Science in Culinary Arts, May, 2010

Skills

Technical

Database Management

Leadership

Professionalism

Scheduling

Communication

Accounting

Travel Arrangements.

Build My Resume

Professional Summary

Highly motivated Reservation Specialist with experience in the hospitality industry. Proven ability to provide excellent customer service and maximize revenue opportunities.

Employment history

Senior Reservation Specialist, Accor Hotels Dallas, Texas

March 2013 – Present

Monitor reservation system for discrepancies and take corrective action
Follow up with customers to ensure satisfaction and resolve any issues
Cross-sell hotel services and amenities to enhance guest experience

Reservation Specialist, Hilton Hotels & Resorts McLean, Virginia

August 2012 – February 2013

Follow up with customers to ensure satisfaction and resolve any issues
Handle customer inquiries and complaints in a professional and courteous manner
Provide accurate information about room availability, rates, and features

Entry Level Reservation Specialist, Best Western Hotels & Resorts Phoenix, Arizona

March 2011 – August 2012

Maintain an up-to-date knowledge of hotel services, room rates, and promotions
Keep up-to-date on hotel services, amenities, and promotions
Monitor customer feedback and take appropriate action to ensure customer satisfaction

Education

Pennsylvania State University, University Park, Pennsylvania

Room Service Management, January, 2011

Skills

Collaboration

Training

Financial Management

Risk Management

Multi-tasking

Reservation Systems

Time Management

Accounting

Build My Resume

Employment history

Lead Reservation Specialist, Marriott International Bethesda, Maryland

March 2016 – Present

Provide excellent customer service to ensure repeat business
Process reservations, cancellations, and modifications in accordance with established policies
Ensure that all reservations are properly documented

Reservation Specialist, Best Western Hotels & Resorts Phoenix, Arizona

October 2014 – February 2016

Assist customers with special requests and ensure they are satisfied with their reservation
Keep up-to-date on hotel services, amenities, and promotions
Ensure accuracy of all reservations and confirmations

Jr. Reservation Specialist, Wyndham Hotels & Resorts Parsippany, New Jersey

April 2013 – September 2014

Ensure that all customer information is recorded correctly and updated in the system
Assist customers with special requests and ensure they are satisfied with their reservation
Monitor customer feedback and take appropriate action to ensure customer satisfaction

Education

University of Houston, Houston, Texas

Bachelor of Science in Tourism and Travel Management, February, 2013

Skills

Negotiation

Adaptability

Supervisory

Documentation

Microsoft Office

Bookkeeping

Organizational Skills

Scheduling

Build My Resume

Professional Summary

Highly organized and customer-focused Reservation Specialist with extensive experience in the hospitality industry. Proven ability to efficiently manage reservations and deliver excellent customer service.

Employment history

Chief Reservation Specialist, Accor Hotels Dallas, Texas

November 2014 – Present

Ensure that all reservations are properly documented
Cross-sell hotel services and amenities to enhance guest experience
Handle customer inquiries and complaints in a professional and courteous manner

Reservation Specialist, Choice Hotels International Rockville, Maryland

November 2013 – October 2014

Ensure that all customer information is recorded correctly and updated in the system
Provide accurate information about room availability, rates, and features
Process reservations, cancellations, and modifications in accordance with established policies

Entry Level Reservation Specialist, Choice Hotels International Rockville, Maryland

May 2012 – October 2013

Maintain an up-to-date knowledge of hotel services, room rates, and promotions
Keep up-to-date on hotel services, amenities, and promotions
Monitor reservation system for discrepancies and take corrective action

Education

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Food Service Management, March, 2012

Skills

Troubleshooting

Organization

Communication

Negotiation

Sales

Revenue Management

Data Analysis

Scheduling

Use This reservation specialist Resume Template

Not in love with this template? Browse our full library of resume templates

reservation specialist Job Descriptions; Explained

If you're applying for an reservation specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

reservation specialist

Yearly top revenue producer.
Rental owner communication.
Forbes training.
Navis certified.
Detailed information on area for coworkers.

reservation specialist/client service

Updated client records and added appointments to company calendar.
Cleaned animal enclosures and performed minor maintenance
Cleaned and disinfected kennels, equipment and work areas
Promoted grooming services and products to customers
Maintained a clean and sanitary work environment at all times
Answered calls in an efficient and quick manner.
Listened to concerns/problems and transferred calls to correct supervisors.

reservation specialist/night auditor

Acquires sales from in-coming reservation calls and coordinates details of each reservation.
Informs manager of any special attention guests or VIPs and ensure accurate information, obtaining arrival times, etc.
Contacts guests/travel agents to clarify any discrepancies in the preferences or requests before arrival.
Reviews invoices from multiple travel agencies to insure proper payment and provide documented verification of remittance.
Answers phones inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
Retrieve and distribute mail accordingly.

reservation specialist

Answer a wide variety of guest calls for all IHG properties.
Finely picked hotels that best meet my guest needs.
Notated any special requests that the guest may need.
Dual quoted and handled resistance vigilantly.
Exceeded my quota weekly since date of hire
Helped trainees on the floor to perfect their sales pitch.

reservation specialist

Verified customers’ credit, and established how the customer would pay for the accommodation.
Computed bills, collected payments, and made changes for guests.
Up-sell and cross-sell rooms.
Make sure customers needs and want are met.

1 2 3

reservation specialist Job Skills

For an reservation specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Reservation Systems
Booking Software
Microsoft Office
Data Analysis
Bookkeeping
Revenue Management
Accounting
Customer Service
Sales
Hospitality Management
Financial Management
Scheduling
Multi-tasking
Inventory Management
Time Management
Communication
Problem Solving
Organizational Skills
Travel Arrangements.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your reservation specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Reservation Specialist, Marriott International Bethesda, Maryland

October 2015 – Present

Ensure that all reservations are properly documented
Provide accurate information about room availability, rates, and features
Monitor room availability and inform customers of any changes in their reservation

Reservation Specialist, Best Western Hotels & Resorts Phoenix, Arizona

March 2015 – September 2015

Ensure that all customer information is recorded correctly and updated in the system
Cross-sell hotel services and amenities to enhance guest experience
Monitor room availability and inform customers of any changes in their reservation

Entry Level Reservation Specialist, Choice Hotels International Rockville, Maryland

March 2014 – February 2015

Education

University of Nevada, Las Vegas, Nevada

Master of Arts in Hotel and Restaurant Management, February, 2014

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Hospitality Business Management, February, 2010

Skills

Social Media

Networking

Negotiation

Financial Management

Accounting

Booking Software

Reservation Systems

Inventory Management

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your reservation specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Reservation Specialist, Hilton Hotels & Resorts McLean, Virginia

September 2022 – May 2022

Moniter reservation sytem for discrepencies, and take corrective action.
Keep up-to-date on hotel services, ammenities, and promtions.
Assit customers with special requests, and ensure they are satisfed with their reservation.

Reservation Specialist, Marriott International Bethesda, Maryland

March 2022 – August 2022

Ensure that all reserviations are properly documented
Keep up-to-date on hotel services, amenites, and promotions
Provide excellant customer service to ensure repeat busness.

Entry Level Reservation Specialist, Red Lion Hotels Corporation Spokane, Washington

March 2021 – February 2022

Mointor reservation system for discrepencies and take corrective action
Ensure accuracey of all reservations and confirmations
Assist custmers with special requests and ensure they are satisfied with their reservation.

Education

University of Central Florida, Orlando, Florida

Master of Science in Culinary Arts, January, 2021

University of Central Florida, Orlando, Florida

Bachelor of Arts in Hotel and Restaurant Management, January, 2017

Skills

Planning

Teamwork

Coaching

Negotiation

Customer Service

Inventory Management

Communication

Financial Management

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

reservation specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an reservation specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Reservation Specialist
Hyatt Hotels Corporation
Chicago, Illinois

To the respected Hyatt Hotels Corporation Hiring Team

I am excited to apply for the Chief Reservation Specialist role at Hyatt Hotels Corporation. As a highly skilled Reservation Specialist, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Chief Reservation Specialist role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Looking forward to hearing from you,
Kyle Young
827-962-5441
kyleyoung@hotmail.com

Kyle Young

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters