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patient service specialist: Resume Samples & Writing Guide
Employment history
Chief Patient Service Specialist, Advocate Aurora Health Chicago, Illinois
September 2015 – Present
- Ensure accuracy of patient information and billing information
- Answer patient inquiries and provide assistance with paperwork
- Maintain confidentiality of patient information
Patient Service Specialist, Advocate Aurora Health Chicago, Illinois
March 2015 – September 2015
- Greet and register patients in a friendly and professional manner
- Perform other duties as assigned
- Verify insurance coverage and collect co-payments
Jr. Patient Service Specialist, NYU Langone Health New York City, New York
March 2014 – February 2015
- Coordinate referral services and follow-up care
- Answer patient inquiries and provide assistance with paperwork
- Greet and register patients in a friendly and professional manner
Education
University of Michigan Medical School, Ann Arbor, Michigan
Certified Phlebotomy Technician, January, 2014
Skills
Attention to Detail
Data Analysis
Technical
Negotiation
Medical Billing
Laboratory Procedures
Insurance Verification
Charting
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Employment history
Lead Patient Service Specialist, UPMC Pittsburgh, Pennsylvania
January 2019 – Present
- Assist with medical coding and billing
- Ensure accuracy of patient information and billing information
- Process payments and manage patient accounts
Patient Service Specialist, Cleveland Clinic Cleveland, Ohio
August 2017 – December 2018
- Perform other duties as assigned
- Coordinate referral services and follow-up care
- Answer patient inquiries and provide assistance with paperwork
Junior Patient Service Specialist, UPMC Pittsburgh, Pennsylvania
February 2016 – July 2017
- Coordinate referral services and follow-up care
- Verify insurance coverage and collect co-payments
- Greet and register patients in a friendly and professional manner
Education
University of Pennsylvania Perelman School of Medicine, Philadelphia, Pennsylvania
Doctor of Health Sciences, December, 2015
University of Pennsylvania Perelman School of Medicine, Philadelphia, Pennsylvania
Bachelor of Science in Psychology, December, 2011
Skills
Adaptability
Planning
Flexibility
Time Management
Patient Registration
Data Entry
Medical Terminology
Patient Scheduling
Employment history
Entry Level Patient Service Specialist, Providence St. Joseph Health Renton, Washington
April 2022 – January 2023
- Ensure accuracy of patient information and billing information
- Follow established procedures for patient care
- Assist with patient check-in and check-out
Education
University of Texas Southwestern Medical Center, Dallas, Texas
Master of Science in Health Informatics, March, 2022
University of Texas Southwestern Medical Center, Dallas, Texas
Bachelor of Science in Health Sciences, March, 2018
Skills
Customer Service
Collaboration
Leadership
Accounting
ICD-10 Coding
Medical Billing
Insurance Verification
Electronic Health Records
Professional Summary
A highly motivated and organized Patient Service Specialist with extensive experience in the medical field. Proven ability to provide excellent customer service while maintaining accuracy and confidentiality.
Employment history
Lead Patient Service Specialist, Johns Hopkins Medicine Baltimore, Maryland
October 2014 – Present
- Process payments and manage patient accounts
- Schedule appointments and maintain patient records
- Resolve patient complaints in a timely manner
Patient Service Specialist, Mount Sinai Health System New York City, New York
October 2013 – September 2014
- Coordinate referral services and follow-up care
- Greet and register patients in a friendly and professional manner
- Maintain confidentiality of patient information
Entry Level Patient Service Specialist, Kaiser Permanente Oakland, California
May 2012 – September 2013
- Maintain confidentiality of patient information
- Monitor and maintain inventory of medical supplies
- Assist with medical coding and billing
Education
Duke University School of Medicine, Durham, North Carolina
Doctor of Health Sciences, March, 2012
Duke University School of Medicine, Durham, North Carolina
Bachelor of Science in Occupational Therapy, March, 2008
Skills
Business Acumen
Mentoring
Supervisory
Project Management
Patient Registration
Data Entry
Telephone Etiquette
Medical Terminology
Employment history
Lead Patient Service Specialist, Mount Sinai Health System New York City, New York
July 2021 – Present
- Assist with patient check-in and check-out
- Perform other duties as assigned
- Schedule appointments and maintain patient records
Associate Patient Service Specialist, UPMC Pittsburgh, Pennsylvania
January 2021 – July 2021
- Monitor and maintain inventory of medical supplies
- Assist with medical coding and billing
- Resolve patient complaints in a timely manner
Junior Patient Service Specialist, Kaiser Permanente Oakland, California
July 2020 – December 2020
- Resolve patient complaints in a timely manner
- Assist with medical coding and billing
- Maintain confidentiality of patient information
Education
University of Washington School of Medicine, Seattle, Washington
Master of Science in Health Informatics, May, 2020
University of Washington School of Medicine, Seattle, Washington
Bachelor of Science in Health Administration, May, 2016
Skills
Collaboration
Stress Management
Flexibility
Reliability
Charting
CPT Coding
Microsoft Office
Patient Registration
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patient service specialist Job Descriptions; Explained
If you're applying for an patient service specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
patient service specialist
- Patient registration and insurance verification.
- Corrected insurance claim edits.
- Processed FMLA/Disability forms.
- Obtained medicaid referrals.
2
patient service specialist
- Coordinates patient appointments and scheduling to ensure optimal clinician productivity and customer satisfaction.
- Supports the business by providing exceptional customer service and cultivating relationships with referral providers.
- Obtains and enters accurate patient data, billing and insurance information in order to maintain current and accurate information in patient files and billing system.
- Obtains information during insurance verification to facilitate accurate collections. Maintains responsibility to ensure accuracy with registration, charges and patient payments.
- Answers and directs inquiries from patients, referral sources, payor and co-workers in order to provide timely and accurate responses.
- Verifies insurance eligibility and patient benefits to optimize reimbursement and customer satisfaction.
- Performs general clerical functions as necessary, including but not limited to preparing patient files for clinicians, physician letters, progress notes, discharge summaries, and other related correspondence. Files information as needed.
3
patient service specialist
- Provided superior service to patients.
- In charge of entering new patients into the patient database, verifying insurance, getting authorization from insurance companies, putting together patient charts, scheduling patients and taking copays.
- Performed the daily reports which includes; some billing and coding entry, applying copays to accounts as well as manually entering charges that do not extract.
- Contacted hospitals, doctors and other imaging facilities to get reports for the therapist.
patient service specialist Job Skills
For an patient service specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Medical Terminology
- Medical Billing
- Insurance Verification
- HIPAA Compliance
- Medical Coding
- Electronic Health Records
- Patient Scheduling
- Patient Registration
- Clinical Documentation
- Medical Recordkeeping
- Charting
- ICD-10 Coding
- Microsoft Office
- Healthcare Administration
- CPT Coding
- Pharmacy Knowledge
- EMR Systems
- Front Office Management
- Laboratory Procedures
- Telephone Etiquette
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your patient service specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Zoe White
46 Greenbriar St., Greenfield, OK 73043Employment history
Chief Patient Service Specialist, Mayo Clinic Rochester, Minnesota
June 2010 – May 2022
- Maintain confidentiality of patient information
- Schedule appointments and maintain patient records
- Assist with medical coding and billing
Associate Patient Service Specialist, Providence St. Joseph Health Renton, Washington
June 2009 – May 2010
- Schedule appointments and maintain patient records
- Answer patient inquiries and provide assistance with paperwork
- Coordinate referral services and follow-up care
Jr. Patient Service Specialist, UPMC Pittsburgh, Pennsylvania
December 2007 – May 2009
- Prepare and maintain medical charts and records
- Maintain confidentiality of patient information
- Monitor and maintain inventory of medical supplies
Education
University of Texas Southwestern Medical Center, Dallas, Texas
Bachelor of Science in Psychology, October, 2007
Skills
Problem Solving
Networking
Professionalism
Creativity
ICD-10 Coding
Patient Scheduling
CPT Coding
Insurance Verification
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your patient service specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
Highly motivated and experienced Patient Service Specialist with a passion for providing excellent customer service in the medical field. Proven ability to handle a wide range of administrative tasks efficiently and effectively.
Employment history
Senior Patient Service Specialist, NYU Langone Health New York City, New York
January 2012 – Present
- Assist with medical coding an billing
- Answer patient inquirys and provide assistance with paperwork
- Resolve patient complaint's in a timely maner
Associate Patient Service Specialist, Johns Hopkins Medicine Baltimore, Maryland
January 2011 – December 2011
- Assist with patient check-in and check-out
- Proces payments and manage patient accounts
- Assist with medical codin and billin
Jr. Patient Service Specialist, Mayo Clinic Rochester, Minnesota
January 2010 – December 2010
- "I went to the store and bought some groceries."
- I went to the store an bought some groceries.
Education
Johns Hopkins University School of Medicine, Baltimore, Maryland
Master of Science in Health Sciences, November, 2009
Johns Hopkins University School of Medicine, Baltimore, Maryland
Bachelor of Science in Biomedical Engineering, November, 2005
Skills
Decision Making
Database Management
Training
Time Management
Microsoft Office
Pharmacy Knowledge
ICD-10 Coding
EMR Systems
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
patient service specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an patient service specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Patient Service Specialist
Johns Hopkins Medicine
Baltimore, Maryland
Johns Hopkins Medicine
Baltimore, Maryland
Esteemed Johns Hopkins Medicine Hiring Team
I am writing to express my interest in the Chief Patient Service Specialist role at Johns Hopkins Medicine. As a Patient Service Specialist with 9 years of experience in the Medical field, I am confident that I have the necessary skills and expertise to succeed in this position.
My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Johns Hopkins Medicine and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.
I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.
Sincerely,
Max Wilson
936-685-5587
[email protected]
Max Wilson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.