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it support specialist: Resume Samples & Writing Guide
Employment history
Junior It Support Specialist, Accenture New York, New York
February 2022 – November 2022
- Provide technical training and guidance to users
- Research and identify solutions to software and hardware issues
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Network Engineering, December, 2021
Skills
Computer Literacy
Time Management
Relationship Management.
Database Management
Troubleshooting
System Administration
System Troubleshooting
User Support
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Employment history
Senior It Support Specialist, Apple Cupertino, California
May 2016 – Present
- Research and identify solutions to software and hardware issues
- Perform periodic performance reporting to support capacity planning
- Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems
Associate It Support Specialist, Accenture New York, New York
December 2014 – April 2016
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Create and maintain technical documentation
- Liaise with vendors and other IT personnel for problem resolution
Entry Level It Support Specialist, Amazon Seattle, Washington
June 2013 – November 2014
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
- Research and identify solutions to software and hardware issues
- Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems
Education
Georgia Institute of Technology, Atlanta, Georgia
Master of Science in Cyber Security, April, 2013
Georgia Institute of Technology, Atlanta, Georgia
Bachelor of Science in Network Security, April, 2009
Skills
Project Management
Documentation
Professionalism
Listening
Network Troubleshooting
Software Installation
Hardware Maintenance
Technical Support
Professional Summary
Experienced IT Support Specialist with a strong technical background and excellent customer service skills. Skilled in troubleshooting, problem-solving, and providing training in a wide range of IT-related topics.
Employment history
Senior It Support Specialist, Intel Santa Clara, California
January 2013 – Present
- Manage user accounts and computer access rights
- Document technical issues and solutions
- Liaise with vendors and other IT personnel for problem resolution
Associate It Support Specialist, Oracle Redwood City, California
January 2012 – December 2012
- Provide technical training and guidance to users
- Manage user accounts and computer access rights
- Create and maintain technical documentation
Junior It Support Specialist, Google Mountain View, California
August 2010 – December 2011
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Monitor and maintain computer systems and networks
- Provide technical training and guidance to users
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Engineering, June, 2010
Skills
Customer Service
Time Management
Quality Assurance
Flexibility
Troubleshooting
Data Center Management.
Hardware Maintenance
System Troubleshooting
Professional Summary
A highly motivated and experienced IT Support Specialist with a proven track record of providing timely and effective technical support to clients. Possessing excellent problem-solving and communication skills, with a passion for technology and customer service.
Employment history
Lead It Support Specialist, Intel Santa Clara, California
March 2015 – Present
- Install and configure computer hardware, software, systems, networks, printers and scanners
- Research and identify solutions to software and hardware issues
- Perform periodic performance reporting to support capacity planning
It Support Specialist, Amazon Seattle, Washington
March 2014 – February 2015
- Document technical issues and solutions
- Monitor and maintain computer systems and networks
- Manage user accounts and computer access rights
Jr. It Support Specialist, HP Palo Alto, California
October 2012 – February 2014
- Research and identify solutions to software and hardware issues
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
- Create and maintain technical documentation
Education
Cornell University, Ithaca, New York
Microsoft Certified Solutions Expert (MCSE), August, 2012
Skills
Self-Motivation
Attention to Detail
Project Management
Relationship Management.
Firewalls
Network Troubleshooting
Network Administration
System Security
Employment history
Chief It Support Specialist, Microsoft Redmond, Washington
November 2017 – Present
- Respond to queries either in person or over the phone
- Monitor and maintain computer systems and networks
- Manage user accounts and computer access rights
Associate It Support Specialist, Accenture New York, New York
May 2016 – October 2017
- Document technical issues and solutions
- Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems
- Monitor and maintain computer systems and networks
Jr. It Support Specialist, Amazon Seattle, Washington
November 2015 – April 2016
- Research and identify solutions to software and hardware issues
- Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems
- Troubleshoot technical issues and provide technical support to users
Education
University of Illinois at Urbana, Champaign, Illinois
Bachelor of Science in Cyber Security, September, 2015
Skills
Organization
Troubleshooting
Research
Mentoring
Firewalls
Data Backup
Cloud Computing
Operating Systems
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it support specialist Job Descriptions; Explained
If you're applying for an it support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
6
it support specialist
- Build new PC’s from scratch and configure, including drive encryption.
- Setup new users with e-mail, phone, and necessary applications.
- Monitor the health and status of PC’s using Solarwinds’ MAX Remote.
- Provide general IT support to our internal and external offices using Salesforce to assign importance as well as document solutions.
- Test new hardware/software.
- Provide recommendations on software and hardware based on the user’s needs.
- Configure and troubleshoot wired and wireless networks.
7
it support specialist
- Provided technical assistance to customers on inbound telephone support calls.
- Used remote access to perform troubleshooting when needed.
- Used good problem-solving skills for troubleshooting problems.
- User administration (Active Directory)
8
it support specialist
- Provided in-person and remote assistance via phone, email, and remote support applications.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, and appropriate software.
- Modified and customized commercial programs for internal needs.
- Collaborated with outside vendors and suppliers on IT needs, network requirements, and software support.
- Troubleshot any computer related issues to ensure prompt recovery of mission-critical systems.
9
it support specialist
- Provide 2ND level support to Malaysia and Singapore internal end-user.
- Responsible for IT department admin work.
- Responsible to troubleshoot and diagnose PC hardware and software problems (MS Office suite applications, Lotus Notes, Windows XP operating systems).
- Responsible for on-site networking, PABX and server backup.
10
sr. it support specialist
- Production system support for multiple Supply Chain & Sales facilities – troubleshooting, configuring, enhancing, & monitoring. Disaster Recovery
- Provided sole customer support for 2 Distribution Centers both with 100+ users & 20+ Sales offices with staffing levels ranging from 10-50 users
- Implemented and supported all systems for these facilities to include network, server, desktop, & telecom to include VoIP systems
- Project support – planning, implementation: Project Lead for desktop refresh where over 12,000 desktops were upgraded from Windows XP to Windows 7
- Create/maintain technical support documentation using the Microsoft Office Suite to include MS Word, MS Excel, & MS Access
- Interfaced directly with customers to resolve 2nd level tickets – 10-15 tickets weekly
it support specialist Job Skills
For an it support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Network Administration
- Operating Systems
- Technical Support
- Troubleshooting
- System Administration
- Software Installation
- Data Backup
- Hardware Maintenance
- System Security
- Data Recovery
- Network Security
- Cloud Computing
- System Monitoring
- Network Design
- System Troubleshooting
- Virtualization
- Disaster Recovery
- User Support
- Firewalls
- Network Troubleshooting
- Data Center Management.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your it support specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Mark Bailey
365 Woodland Court, Mountain Lakes, NJ 07046Employment history
Lead It Support Specialist, Google Mountain View, California
January 2023 – Present
- Troubleshoot technicall issues, and provide technicall support to users
- Respond to querys either in person, or over the phone
- Installs and configure computer hardware, softwares, system, networks, printers, and scanners.
It Support Specialist, Microsoft Redmond, Washington
June 2022 – December 2022
- Perform periodic performance reportin, to support capacity plannin.
- Liaise with vendors and other IT personnel for problem resolutin.
- Monitor and maintian computer systems and networks.
Junior It Support Specialist, HP Palo Alto, California
June 2021 – May 2022
- Perform reguler system monitoring, verifing the integrety and availabilty of all hardward, servere resources, systemes and key procceses
- Monitor and maintane computer systems and networks
- Document technicle issues and solutuions
Education
University of California, Berkeley, California
Bachelor of Science in Network Security, April, 2021
Skills
Listening
Creativity
Relationship Management.
Risk Management
Troubleshooting
Data Recovery
Network Design
User Support
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
How to Optimize Your it support specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior It Support Specialist, HP Palo Alto, California
October 2022 – May 2022
- Troubleshoot technical issues and provide technical support to users
- Perform regular system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
- Upgrade systems and processes as required for enhanced functionality and security issue resolution
It Support Specialist, Intel Santa Clara, California
April 2022 – September 2022
- Create and maintain technical documentation
- Monitor and maintain computer systems and networks
- Research and identify solutions to software and hardware issues
Junior It Support Specialist, Accenture New York, New York
October 2020 – March 2022
Education
University of Texas at Austin, Austin, Texas
Master of Science in Computer Information Systems, September, 2020
University of Texas at Austin, Austin, Texas
Bachelor of Science in Computer Information Systems, September, 2016
Skills
Teamwork
Presentation
Flexibility
Conflict Resolution
System Security
System Troubleshooting
Network Design
Data Center Management.
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
it support specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an it support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate It Support Specialist
Google
Mountain View, California
Mountain View, California
To Whom It May Concern
I am writing to express my interest in the Associate It Support Specialist role at Google. As an It Support Specialist with 1 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Project Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Thank you for your time,
Bernie Kelly
895-436-9930
[email protected]
Bernie Kelly
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.