5 Amazing it support specialist Resume Examples (Updated 2023) + Skills & Job Descriptions

it support specialist

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it support specialist: Resume Samples & Writing Guide

Employment history

Junior It Support Specialist, Accenture New York, New York

February 2022 – November 2022

Provide technical training and guidance to users
Research and identify solutions to software and hardware issues
Upgrade systems and processes as required for enhanced functionality and security issue resolution

Education

Massachusetts Institute of Technology, Boston, Massachusetts

Bachelor of Science in Network Engineering, December, 2021

Skills

Computer Literacy

Time Management

Relationship Management.

Database Management

Troubleshooting

System Administration

System Troubleshooting

User Support

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Employment history

Senior It Support Specialist, Apple Cupertino, California

May 2016 – Present

Research and identify solutions to software and hardware issues
Perform periodic performance reporting to support capacity planning
Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems

Associate It Support Specialist, Accenture New York, New York

December 2014 – April 2016

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Create and maintain technical documentation
Liaise with vendors and other IT personnel for problem resolution

Entry Level It Support Specialist, Amazon Seattle, Washington

June 2013 – November 2014

Upgrade systems and processes as required for enhanced functionality and security issue resolution
Research and identify solutions to software and hardware issues
Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems

Education

Georgia Institute of Technology, Atlanta, Georgia

Master of Science in Cyber Security, April, 2013

Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Science in Network Security, April, 2009

Skills

Project Management

Documentation

Professionalism

Listening

Network Troubleshooting

Software Installation

Hardware Maintenance

Technical Support

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Professional Summary

Experienced IT Support Specialist with a strong technical background and excellent customer service skills. Skilled in troubleshooting, problem-solving, and providing training in a wide range of IT-related topics.

Employment history

Senior It Support Specialist, Intel Santa Clara, California

January 2013 – Present

Manage user accounts and computer access rights
Document technical issues and solutions
Liaise with vendors and other IT personnel for problem resolution

Associate It Support Specialist, Oracle Redwood City, California

January 2012 – December 2012

Provide technical training and guidance to users
Manage user accounts and computer access rights
Create and maintain technical documentation

Junior It Support Specialist, Google Mountain View, California

August 2010 – December 2011

Install and configure computer hardware, software, systems, networks, printers and scanners
Monitor and maintain computer systems and networks
Provide technical training and guidance to users

Education

University of Texas at Austin, Austin, Texas

Bachelor of Science in Network Engineering, June, 2010

Skills

Customer Service

Time Management

Quality Assurance

Flexibility

Troubleshooting

Data Center Management.

Hardware Maintenance

System Troubleshooting

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Professional Summary

A highly motivated and experienced IT Support Specialist with a proven track record of providing timely and effective technical support to clients. Possessing excellent problem-solving and communication skills, with a passion for technology and customer service.

Employment history

Lead It Support Specialist, Intel Santa Clara, California

March 2015 – Present

Install and configure computer hardware, software, systems, networks, printers and scanners
Research and identify solutions to software and hardware issues
Perform periodic performance reporting to support capacity planning

It Support Specialist, Amazon Seattle, Washington

March 2014 – February 2015

Document technical issues and solutions
Monitor and maintain computer systems and networks
Manage user accounts and computer access rights

Jr. It Support Specialist, HP Palo Alto, California

October 2012 – February 2014

Research and identify solutions to software and hardware issues
Upgrade systems and processes as required for enhanced functionality and security issue resolution
Create and maintain technical documentation

Education

Cornell University, Ithaca, New York

Microsoft Certified Solutions Expert (MCSE), August, 2012

Skills

Self-Motivation

Attention to Detail

Project Management

Relationship Management.

Firewalls

Network Troubleshooting

Network Administration

System Security

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Employment history

Chief It Support Specialist, Microsoft Redmond, Washington

November 2017 – Present

Respond to queries either in person or over the phone
Monitor and maintain computer systems and networks
Manage user accounts and computer access rights

Associate It Support Specialist, Accenture New York, New York

May 2016 – October 2017

Document technical issues and solutions
Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems
Monitor and maintain computer systems and networks

Jr. It Support Specialist, Amazon Seattle, Washington

November 2015 – April 2016

Research and identify solutions to software and hardware issues
Develop and maintain local area networks (LANs), wide area networks (WANs), and other data communication systems
Troubleshoot technical issues and provide technical support to users

Education

University of Illinois at Urbana, Champaign, Illinois

Bachelor of Science in Cyber Security, September, 2015

Skills

Organization

Troubleshooting

Research

Mentoring

Firewalls

Data Backup

Cloud Computing

Operating Systems

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it support specialist Job Descriptions; Explained

If you're applying for an it support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

it support specialist

Configuring Synology ds214se NAS storage
Configuring Active Directory, DHCP Server and DNS Server on Windows Server 2012 R2
Design and Implementing Full Mesh Wireless Network
Configuring Hotspot, VPN Tunneling and QoS on MikroTik RB3011

it support specialist

Prepare evaluations of software or hardware, and recommended improvements or upgrades.
Designed, configured, and tested computer and networking hardware
Recommended changes to improve systems and network configurations and determine hardware or software requirements related to such changes.
Confer with network users about how to solve existing system problems, improvements or upgrades.

it support specialist

Assisted with the installation, configuration, and usability of desktop computers, laptops, mobile devices, peripheral equipment, and software.
Performed proactive maintenance of hardware.
Performed upgrades to devices in accordance with obsolescence guide.
Ensured devices interconnected seamlessly with associated validation systems, file servers, email servers, print servers, and application servers.

it support specialist

General IT support of residential and commercial customers
Hardware and software troubleshooting and installation
Use of ConnectWise ticketing system
In-house, remote, and on-site repair

it support specialist

Troubleshoot computer software and hardware
Visual Basic Programmer
Computer specialist/trainer
System Administrator
Helping with our Human Resources Department

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it support specialist Job Skills

For an it support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Network Administration
Operating Systems
Technical Support
Troubleshooting
System Administration
Software Installation
Data Backup
Hardware Maintenance
System Security
Data Recovery
Network Security
Cloud Computing
System Monitoring
Network Design
System Troubleshooting
Virtualization
Disaster Recovery
User Support
Firewalls
Network Troubleshooting
Data Center Management.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your it support specialist Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead It Support Specialist, Google Mountain View, California

January 2023 – Present

Troubleshoot technicall issues, and provide technicall support to users
Respond to querys either in person, or over the phone
Installs and configure computer hardware, softwares, system, networks, printers, and scanners.

It Support Specialist, Microsoft Redmond, Washington

June 2022 – December 2022

Perform periodic performance reportin, to support capacity plannin.
Liaise with vendors and other IT personnel for problem resolutin.
Monitor and maintian computer systems and networks.

Junior It Support Specialist, HP Palo Alto, California

June 2021 – May 2022

Perform reguler system monitoring, verifing the integrety and availabilty of all hardward, servere resources, systemes and key procceses
Monitor and maintane computer systems and networks
Document technicle issues and solutuions

Education

University of California, Berkeley, California

Bachelor of Science in Network Security, April, 2021

Skills

Listening

Creativity

Relationship Management.

Risk Management

Troubleshooting

Data Recovery

Network Design

User Support

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your it support specialist Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior It Support Specialist, HP Palo Alto, California

October 2022 – May 2022

Troubleshoot technical issues and provide technical support to users
Perform regular system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes
Upgrade systems and processes as required for enhanced functionality and security issue resolution

It Support Specialist, Intel Santa Clara, California

April 2022 – September 2022

Create and maintain technical documentation
Monitor and maintain computer systems and networks
Research and identify solutions to software and hardware issues

Junior It Support Specialist, Accenture New York, New York

October 2020 – March 2022

Education

University of Texas at Austin, Austin, Texas

Master of Science in Computer Information Systems, September, 2020

University of Texas at Austin, Austin, Texas

Bachelor of Science in Computer Information Systems, September, 2016

Skills

Teamwork

Presentation

Flexibility

Conflict Resolution

System Security

System Troubleshooting

Network Design

Data Center Management.

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

it support specialist Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an it support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Associate It Support Specialist
Google
Mountain View, California

To Whom It May Concern

I am writing to express my interest in the Associate It Support Specialist role at Google. As an It Support Specialist with 1 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Project Management to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Thank you for your time,
Bernie Kelly
895-436-9930
kellybernie87@zoho.com

Bernie Kelly

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