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help desk support specialist: Resume Samples & Writing Guide
Employment history
Jr. Help Desk Support Specialist, IBM San Francisco, California
May 2022 – February 2023
- Create and maintain user accounts
- Identify and diagnose technical problems
- Train users on new systems and software
Education
University of Texas at Austin, Austin, Texas
Master of Science in Network Security, March, 2022
University of Texas at Austin, Austin, Texas
Bachelor of Science in Network Security, March, 2018
Skills
Project Management
Computer Literacy
Data Analysis
Analytical
Network Security
Cloud Computing
Computer Hardware
DHCP
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Employment history
Lead Help Desk Support Specialist, Dell Technologies Round Rock, Texas
June 2019 – Present
- Install, configure, and maintain computer systems
- Provide feedback on the effectiveness of IT systems and procedures
- Identify and diagnose technical problems
Help Desk Support Specialist, Dell Technologies Round Rock, Texas
January 2018 – May 2019
- Identify and diagnose technical problems
- Assist with the setup and maintenance of computer hardware
- Maintain inventory of hardware and software
Junior Help Desk Support Specialist, IBM San Francisco, California
July 2016 – December 2017
- Document technical support issues and resolutions
- Identify and diagnose technical problems
- Monitor and maintain computer networks
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Doctor of Philosophy in Computer Engineering, May, 2016
Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Computer Science, May, 2012
Skills
Planning
Training
Strategic Thinking
Critical Thinking
TCP/IP
VoIP
Operating Systems
Virtualization
Professional Summary
Experienced Help Desk Support Specialist with extensive knowledge in IT. Proven track record of providing excellent customer service and solving complex technical issues.
Employment history
Senior Help Desk Support Specialist, Google Mountain View, California
December 2012 – Present
- Provide feedback on the effectiveness of IT systems and procedures
- Assist with the setup and maintenance of computer hardware
- Monitor and maintain computer networks
Associate Help Desk Support Specialist, Amazon Seattle, Washington
July 2011 – November 2012
- Identify and diagnose technical problems
- Train users on new systems and software
- Install, configure, and maintain computer systems
Junior Help Desk Support Specialist, Google Mountain View, California
January 2010 – June 2011
- Document technical support issues and resolutions
- Resolve customer complaints and escalations
- Install, configure, and maintain computer systems
Education
Stanford University, Palo Alto, California
Certified Information Systems Auditor (CISA), December, 2009
Skills
Project Management
Planning
Collaboration
Business Acumen
Network Security
Technical Support
Software Installation
LAN/WAN
Employment history
Chief Help Desk Support Specialist, Microsoft Redmond, Washington
March 2022 – Present
- Troubleshoot hardware and software issues
- Provide technical support and assistance to users
- Update and maintain software applications
Associate Help Desk Support Specialist, HP Palo Alto, California
October 2020 – February 2022
- Troubleshoot hardware and software issues
- Document technical support issues and resolutions
- Provide technical support and assistance to users
Entry Level Help Desk Support Specialist, Google Mountain View, California
October 2019 – September 2020
- Resolve customer complaints and escalations
- Troubleshoot hardware and software issues
- Update and maintain software applications
Education
Georgia Institute of Technology, Atlanta, Georgia
Certified Ethical Hacker (CEH), August, 2019
Skills
Research
Public Speaking
Relationship Management.
Customer Service
Firewalls
VoIP
Computer Hardware
Troubleshooting
Professional Summary
Experienced Help Desk Support Specialist with a proven track record of providing excellent customer service in the IT field. Skilled in troubleshooting, problem-solving, and resolving technical issues.
Employment history
Lead Help Desk Support Specialist, Amazon Seattle, Washington
December 2010 – Present
- Resolve customer complaints and escalations
- Assist with the setup and maintenance of computer hardware
- Provide technical support and assistance to users
Help Desk Support Specialist, Amazon Seattle, Washington
July 2009 – November 2010
- Install, configure, and maintain computer systems
- Train users on new systems and software
- Identify and diagnose technical problems
Entry Level Help Desk Support Specialist, HP Palo Alto, California
July 2008 – June 2009
- Provide feedback on the effectiveness of IT systems and procedures
- Train users on new systems and software
- Install, configure, and maintain computer systems
Education
Carnegie Mellon University, Pittsburgh, Pennsylvania
Certified Cloud Security Professional (CCSP), May, 2008
Skills
Problem Solving
Collaboration
Organization
Financial Management
Virtualization
Firewalls
VoIP
Networking
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help desk support specialist Job Descriptions; Explained
If you're applying for an help desk support specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
help desk support specialist
- Event and alert handle (Windows, Linux and networking devices) – incident handled on internal ticketing system
- Install, repair, maintain, and upgrade Windows desktop and Windows notebook computers.
- Provide PC and Mobile support, diagnose, troubleshoot and resolve internal issues with hardware maintenance, installations and upgrades
- Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance
- Solve problems within Microsoft office (outlook, excel, etc.)
- Install, repair and set up computer peripherals
- Perform set-up, break-down, and transport of company electronic equipment on an as-needed basis
2
help desk support specialist
- Answer user inquiries regarding computer software/hardware operation to resolve problems.
- Refer major hardware/software problems or defective products to vendors or technicians for service.
- Develop training materials/procedures, or train users in the proper use of hardware or software.
help desk support specialist Job Skills
For an help desk support specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job
effectively. Some examples of technical skills are data analysis, project management, software proficiency,
and programming languages, to name a few.
Add the technical skills that will get hired in your career
field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills
section of the builder, manually write in the skill or simply click on "Add more skills". This will
automatically generate the best skills for your career field, choose your skill level, and hit "Save &
Next."
- Network Administration
- System Administration
- Technical Support
- Troubleshooting
- Operating Systems
- Windows Server
- TCP/IP
- Computer Hardware
- Active Directory
- Network Security
- Virtualization
- Cloud Computing
- Firewalls
- LAN/WAN
- Networking
- Linux
- DNS
- DHCP
- VoIP
- Scripting
- Software Installation
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including
soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your
problem-solving abilities and show that you navigate challenges and changes in the workplace
efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select
your preferred resume template in the skills section, enter the skills manually or use the "Add more skills"
option. Our resume builder will generate the most relevant soft skills for your career path. Choose your
proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your help desk support specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Albert Irving 777 Ridgeview Drive, Flat, AK 99503
Professional Summary
Highly experienced Help Desk Support Specialist in the Information Technology field, with a strong background in troubleshooting and resolving technical issues. Skilled in providing timely, customer-focused IT support to ensure optimal user experience.
Employment history
Lead Help Desk Support Specialist, Dell Technologies Round Rock, Texas
August 2014 – Present
- Provide feedback on the effectiveness of IT systems and procedures
- Document technical support issues and resolutions
- Assist users with access to the network and other computer systems
Help Desk Support Specialist, Apple Cupertino, California
February 2014 – July 2014
- Provide technical support and assistance to users
- Create and maintain user accounts
- Provide feedback on the effectiveness of IT systems and procedures
Entry Level Help Desk Support Specialist, Microsoft Redmond, Washington
August 2012 – January 2014
Education
University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Network Security, July, 2012
University of Texas at Austin, Austin, Texas
Bachelor of Science in Information Systems, July, 2008
Skills
Strategic Thinking
Financial Management
Negotiation
Computer Literacy
Linux
VoIP
Troubleshooting
System Administration
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your help desk support specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Help Desk Support Specialist, Google Mountain View, California
February 2016 – May 2022
- Train userss on new systems's and softwares
- Assist with the setup's and maintenances of computer hardwares
- Maintain inventories of hardwares and softwares
Help Desk Support Specialist, Oracle Redwood City, California
August 2014 – January 2016
- Maintian inventroy of hardwar and softwar
- Creat and maintain user acconts
- Troubleshoot hardwar and softwar issues.
Junior Help Desk Support Specialist, Google Mountain View, California
August 2013 – July 2014
- Assist users with accesss to the network and other computer systemss
- Troubleshoot hardware and softwares issues
- Provide feed-back on the effectiveness of IT systems and proceduress
Education
Stanford University, Palo Alto, California
Bachelor of Science in Computer Information Systems, June, 2013
Skills
Time Management
Data Analysis
Innovation
Self-Motivation
Networking
LAN/WAN
Active Directory
Technical Support
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
help desk support specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an help desk support specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Associate Help Desk Support Specialist
Oracle
Redwood City, California
Oracle
Redwood City, California
To the respected Oracle Recruitment Team
I am a passionate Help Desk Support Specialist with 1 years of experience in Information Technology (IT). I am excited to submit my application for the Associate Help Desk Support Specialist position at Oracle, where I believe my skills and expertise would be a great asset to your team.
Throughout my life, I have pursued my passion for Software Development and sought out opportunities to learn and grow. My experience in Information Technology (IT) has given me valuable skills such as Project Management and Computer Literacy that have allowed me to improve professionally and personally. I am excited to bring these skills and my passion as a Help Desk Support Specialist to the position and work with a team of like-minded individuals to achieve our common goals.
I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.
Best regards,
Xavier Evans
914-541-9527
[email protected]
Xavier Evans
Showcase your most significant accomplishments and qualifications with this cover
letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the
competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.