5 Amazing front office supervisor Resume Examples (Updated 2023) + Skills & Job Descriptions

front office supervisor

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front office supervisor: Resume Samples & Writing Guide

Employment history

Lead Front Office Supervisor, InterContinental Hotels Group Atlanta, Georgia

June 2015 – Present

Supervise front office staff and ensure quality customer service
Ensure compliance with safety and security regulations
Ensure adherence to front office procedures and policies

Front Office Supervisor, Red Lion Hotels Corporation Spokane, Washington

January 2014 – May 2015

Ensure compliance with safety and security regulations
Maintain accurate records of guests and bookings
Monitor front office operations and resolve customer complaints

Entry Level Front Office Supervisor, Hilton Hotels & Resorts McLean, Virginia

June 2013 – December 2013

Develop and implement customer service standards
Ensure adherence to front office procedures and policies
Maintain guest relations and provide customer feedback

Education

Cornell University, Ithaca, New York

Bachelor of Science in Hospitality and Tourism Management, May, 2013

Skills

Written Communication

Risk Management

Innovation

Stress Management

Project Management

Strategic Thinking

Networking

Data Analysis

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Employment history

Senior Front Office Supervisor, Marriott International Bethesda, Maryland

June 2015 – Present

Monitor and maintain inventory of front office supplies
Handle guest inquiries and complaints
Coordinate with other departments to ensure smooth operations

Front Office Supervisor, Best Western Hotels & Resorts Phoenix, Arizona

November 2014 – May 2015

Monitor and maintain inventory of front office supplies
Monitor front office operations and resolve customer complaints
Handle guest inquiries and complaints

Junior Front Office Supervisor, Wyndham Hotels & Resorts Parsippany, New Jersey

June 2013 – November 2014

Maintain accurate records of guests and bookings
Handle guest inquiries and complaints
Monitor front office operations and resolve customer complaints

Education

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Hospitality and Tourism Management, April, 2013

Skills

Accounting

Teamwork

Interpersonal

Negotiation

Database Management

Visualization

Innovation

Project Management

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Employment history

Senior Front Office Supervisor, Hilton Hotels & Resorts McLean, Virginia

August 2016 – Present

Coordinate with other departments to ensure smooth operations
Maintain guest relations and provide customer feedback
Handle guest inquiries and complaints

Front Office Supervisor, Red Lion Hotels Corporation Spokane, Washington

February 2016 – July 2016

Maintain guest relations and provide customer feedback
Supervise front office staff and ensure quality customer service
Monitor front office staff performance and provide feedback

Jr. Front Office Supervisor, InterContinental Hotels Group Atlanta, Georgia

July 2015 – January 2016

Maintain guest relations and provide customer feedback
Monitor front office staff performance and provide feedback
Coordinate with other departments to ensure smooth operations

Education

University of Central Florida, Orlando, Florida

Doctor of Philosophy in Tourism and Travel Management, May, 2015

University of Central Florida, Orlando, Florida

Bachelor of Science in Hospitality Business Management, May, 2011

Skills

Technical

Relationship Management.

Project Management

Process Improvement

Risk Management

Cloud Computing

Quality Assurance

Reporting

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Employment history

Senior Front Office Supervisor, Choice Hotels International Rockville, Maryland

March 2019 – Present

Maintain accurate records of guests and bookings
Monitor front office operations and resolve customer complaints
Monitor and manage front office budgets

Front Office Supervisor, Accor Hotels Dallas, Texas

August 2018 – February 2019

Monitor front office staff performance and provide feedback
Train, motivate, and evaluate front office personnel
Maintain accurate records of guests and bookings

Junior Front Office Supervisor, Hyatt Hotels Corporation Chicago, Illinois

March 2017 – July 2018

Monitor and maintain inventory of front office supplies
Monitor and manage guest accounts
Monitor front office operations and resolve customer complaints

Education

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Hospitality Management, January, 2017

Skills

Coaching

Communication

Emotional Intelligence

Flexibility

Data Analysis

Software Development

Process Improvement

Quality Assurance

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Employment history

Lead Front Office Supervisor, Marriott International Bethesda, Maryland

May 2021 – Present

Maintain guest relations and provide customer feedback
Maintain accurate records of guests and bookings
Monitor and maintain inventory of front office supplies

Associate Front Office Supervisor, Kimpton Hotels & Restaurants San Francisco, California

December 2019 – April 2021

Supervise front office staff and ensure quality customer service
Develop and implement customer service standards
Monitor and manage front office budgets

Jr. Front Office Supervisor, Accor Hotels Dallas, Texas

June 2018 – November 2019

Monitor front office operations and resolve customer complaints
Maintain guest relations and provide customer feedback
Develop and implement customer service standards

Education

University of San Francisco, San Francisco, California

Bachelor of Science in Event Planning, May, 2018

Skills

Process Improvement

Listening

Emotional Intelligence

Financial Management

Technical Skills

Business Acumen

Financial Management

Accounting

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front office supervisor Job Descriptions; Explained

If you're applying for an front office supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

front office supervisor

While handling multiple profiles/responsibilities at the same time, I was considered suitable to improvise on the service standards and levels of the department. With an agenda to maximize the guest satisfaction scores and recognition levels I was directly responsible for:
Creating new procedures and improvising the existing procedures and processes. Creation of exclusive travel itineraries the areas unexplored in and around the city. Implement new recreational activities to keep the guests engaged and satisfied.
Performing daily operational tasks to ensure smooth front desk operations. Handling guest queries and grievances and ensuring effective service recovery. Conducting training sessions/workshops for Industrial trainees and junior staff.
Supervise the efficient operations of reception including check-in/out procedures.
Support team members in handling guest requests and enquires to ensure a positive outcome are achieved.
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and/or other departments.
Demonstrate a high level of customer service at all times.

front office supervisor/duty manager

Confer with staff members to discuss issues, coordinate activities, or resolve problems.
Establish departmental responsibilities and coordinate functions among department.
Advise team of any special events or VIP Guests in the hotel for events or for general accommodations.
Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties

front office supervisor

Plan, direct, or coordinate the activities of workers departments of establishments, Develop instructional materials and conduct in-service and community-based educational programs.
Mentor new staff and assist in their professional development.
Monitor the appearance, standards, and performance of the Front Office Team with an emphasis on training and teamwork.
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.

front office supervisor

Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, the local area and other general product knowledge necessary to perform their duties.
Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
Act in accordance with fire, health and safety regulations and follow the correct procedures when required.
Act in accordance with policies and procedures when working with front of house equipment and property management systems

front office supervisor

Register arriving guest and assign rooms.
Maintain an inventory of vacancies, reservations and room assignments Provide information about services available in the community.
Handle to the guest complaints.
Compile and check daily record sheets, guest accounts.
Make a duty rooster for Front Office teams.
Ensure all the Front Office team are follow the standard duringthe interaction with the guests.

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front office supervisor Job Skills

For an front office supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Troubleshooting
Quality Assurance
Database Management
Project Management
Computer Literacy
Technical Skills
Risk Management
Visualization
Business Acumen
Process Improvement
Financial Management
Reporting
Strategic Thinking
Innovation
Accounting
Supervisory Skills
Networking
Software Development
Cloud Computing

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your front office supervisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Front Office Supervisor, Hilton Hotels & Resorts McLean, Virginia

January 2011 – May 2022

Train, motivate, and evaluate front office personnel
Coordinate with other departments to ensure smooth operations
Ensure adherence to front office procedures and policies

Front Office Supervisor, Wyndham Hotels & Resorts Parsippany, New Jersey

July 2009 – December 2010

Ensure adherence to front office procedures and policies
Ensure compliance with safety and security regulations
Handle guest inquiries and complaints

Junior Front Office Supervisor, Hyatt Hotels Corporation Chicago, Illinois

January 2009 – June 2009

Education

University of San Francisco, San Francisco, California

Event Planning, November, 2008

Skills

Negotiation

Collaboration

Reliability

Leadership

Reporting

Financial Management

Data Analysis

Networking

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your front office supervisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Front Office Supervisor, Accor Hotels Dallas, Texas

August 2017 – Present

Ensure compilance with safety and security regulatons
Maintain guest relations, and provide customer feedback
Ensure adhearance to front office proceduers and policys

Associate Front Office Supervisor, Hyatt Hotels Corporation Chicago, Illinois

March 2016 – July 2017

Coorindate with other departments to ensure smooth operations
Ensure adhearance to front office proceduers and policies
Supervise front office staff and ensure quaility customer service

Jr. Front Office Supervisor, InterContinental Hotels Group Atlanta, Georgia

September 2014 – February 2016

Coorinate with other deparments too ensure smoove operations
Maintain accurrate records of guests and bookingss
Moniter front office staff performace and provide feedbacks

Education

University of South Carolina, Columbia, South Carolina

Event Planning, July, 2014

Skills

Project Management

Innovation

Collaboration

Conflict Resolution

Software Development

Cloud Computing

Troubleshooting

Visualization

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

front office supervisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an front office supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Front Office Supervisor
Choice Hotels International
Rockville, Maryland

To the Hiring Team at Choice Hotels International

I am a results-driven Front Office Supervisor with 10 years of experience in Hospitality. I am excited to submit my application for the Lead Front Office Supervisor role at Choice Hotels International, where I believe I can make a valuable contribution to your team.

As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Written Communication and Risk Management that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Hospitality to the role and contribute to your organization's success.

I appreciate the opportunity to apply for the Lead Front Office Supervisor position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Best regards,
Walter Peters
614-672-8690
walterpeters93@mail.com

Walter Peters

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