5 Amazing front desk agent Resume Examples (Updated 2023) + Skills & Job Descriptions

front desk agent

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front desk agent: Resume Samples & Writing Guide

Employment history

Senior Front Desk Agent, ESPN Bristol, Connecticut

March 2023 – Present

Monitor social media accounts and respond to comments and inquiries
Manage media inquiries, including responding to requests for information
Maintain a database of contact information for clients, visitors, and guests

Associate Front Desk Agent, Turner Broadcasting Atlanta, Georgia

March 2022 – February 2023

Assist with the production of media materials, such as videos, podcasts, and graphics
Assist with administrative tasks, such as filing, photocopying, and scanning
Maintain a database of contact information for clients, visitors, and guests

Jr. Front Desk Agent, ABC News New York, New York

March 2021 – February 2022

Maintain a database of contact information for clients, visitors, and guests
Greet visitors, clients, and guests in a professional and friendly manner
Assist with the coordination of special events and other media activities

Education

University of Florida, Gainesville, Florida

MA in Mass Communication, January, 2021

University of Florida, Gainesville, Florida

BA in Advertising, January, 2017

Skills

Analytical

Computer Literacy

Adaptability

Research

Documentation

Typing

Reporting

Computer Literacy

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Employment history

Lead Front Desk Agent, NBCUniversal Universal City, California

April 2020 – Present

Assist with the maintenance of the company website and other digital platforms
Prepare and distribute press releases and other media materials
Maintain a neat and organized front desk area

Front Desk Agent, Hearst Corporation New York, New York

November 2018 – March 2020

Coordinate meeting and conference room bookings
Assist with administrative tasks, such as filing, photocopying, and scanning
Assist with the maintenance of the company website and other digital platforms

Entry Level Front Desk Agent, The New York Times New York, New York

November 2017 – October 2018

Maintain a database of contact information for clients, visitors, and guests
Assist with scheduling interviews and managing interview requests
Receive, sort, and distribute mail and packages

Education

Columbia University, New York, New York

PhD in Digital Media, September, 2017

Columbia University, New York, New York

BA in Media Studies, September, 2013

Skills

Business Acumen

Strategic Thinking

Documentation

Adaptability

Point of Sale

Filing

Microsoft Office

Computer Literacy

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Employment history

Lead Front Desk Agent, ESPN Bristol, Connecticut

March 2021 – Present

Assist with scheduling interviews and managing interview requests
Prepare and distribute press releases and other media materials
Manage media inquiries, including responding to requests for information

Associate Front Desk Agent, BuzzFeed New York, New York

September 2019 – February 2021

Answer incoming calls and direct them to the appropriate personnel
Assist with the coordination of special events and other media activities
Greet visitors, clients, and guests in a professional and friendly manner

Junior Front Desk Agent, ESPN Bristol, Connecticut

March 2019 – August 2019

Assist with the production of media materials, such as videos, podcasts, and graphics
Assist with administrative tasks, such as filing, photocopying, and scanning
Maintain a neat and organized front desk area

Education

University of Texas, Austin, Texas

PhD in Broadcast Journalism, January, 2019

University of Texas, Austin, Texas

BA in Mass Communication, January, 2015

Skills

Self-Motivation

Training

Database Management

Professionalism

Customer Service

Telephone Skills

Inventory Control

Typing

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Employment history

Junior Front Desk Agent, NBCUniversal Universal City, California

May 2022 – February 2023

Manage media inquiries, including responding to requests for information
Answer incoming calls and direct them to the appropriate personnel
Maintain a secure environment by monitoring visitors, clients, and guests

Education

University of Southern California, Los Angeles, California

MA in Media Ethics, March, 2022

University of Southern California, Los Angeles, California

BA in Photography, March, 2018

Skills

Reliability

Relationship Management.

Innovation

Planning

Receptionist Duties

Cash Handling

Customer Service

Time Management

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Employment history

Chief Front Desk Agent, Fox Corporation Los Angeles, California

August 2023 – Present

Assist with scheduling interviews and managing interview requests
Assist with the coordination of special events and other media activities
Coordinate meeting and conference room bookings

Front Desk Agent, ABC News New York, New York

February 2022 – July 2023

Greet visitors, clients, and guests in a professional and friendly manner
Assist with administrative tasks, such as filing, photocopying, and scanning
Answer incoming calls and direct them to the appropriate personnel

Entry Level Front Desk Agent, ESPN Bristol, Connecticut

September 2020 – January 2022

Assist with administrative tasks, such as filing, photocopying, and scanning
Assist with the coordination of special events and other media activities
Maintain a secure environment by monitoring visitors, clients, and guests

Education

University of Southern California, Los Angeles, California

PhD in Broadcast Journalism, July, 2020

University of Southern California, Los Angeles, California

BA in Media Studies, July, 2016

Skills

Relationship Management.

Collaboration

Organization

Strategic Thinking

Inventory Management

Troubleshooting

Documentation

Reporting

Use This front desk agent Resume Template

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front desk agent Job Descriptions; Explained

If you're applying for an front desk agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

front desk agent

Interpersonal communication to resolve customer complaints or answer customers’ questions regarding policies and procedures in person, via phone, and via email.
Effective multitasking between phone calls and system operating.
Create, maintain, and enter information into finance and scheduling databases.
Maintain efficiency and communication in high-traffic environments.
Train new employees on system database.

front desk agent/night auditor

Assisted guests during check in & check out processes.
Prepared bills, handle and process checkouts, take payments.
Made and confirmed reservations.
Maned the hotels business centre and other units if necessary.
Communicated with housekeeping and maintenance staff to ensure that great quality service is provided to guests.
Diligently dealt with complaints and problems.
Independently handling multiple variable situations during the night shifts in three busy hotels owned by the company in the heart of Melbourne.

front desk agent/nigh auditor

Professionally handle guest’ complaints and issues promptly before escalating into a larger situation.
Answered queries of guests about various information and services of the hotel.
Provide employees with guidance in handling difficult or complex problems.
Act to ensure that appropriate changes were made to resolve customers’ problems.

front desk agent

Hands-on experience in keeping records of room availability and guests’ accounts, manually and by means of computers
Provide guest services by solving problems, satisfying requests, operating phone console, organizing arrival and departure bills, reservations and security
Prepared all month end production reports and ensured accuracy of each
Compute figures such as balances, totals, or commissions during night accounts audit.

front desk agent

Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Maintained transaction security by verifying payment cards against identification.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Entered customer data using Opera software and updated information whenever patrons changed rooms.

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front desk agent Job Skills

For an front desk agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Typing
Customer Service
Microsoft Office
Telephone Skills
Point of Sale
Cash Handling
Scheduling
Filing
Receptionist Duties
Inventory Management
Social Media
Data Analysis
Time Management
Troubleshooting
Documentation
Reporting
Office Administration
Computer Literacy
Inventory Control
Copywriting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your front desk agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Front Desk Agent, Turner Broadcasting Atlanta, Georgia

November 2013 – May 2022

Monitor social media accounts and respond to comments and inquiries
Assist with the production of media materials, such as videos, podcasts, and graphics
Assist with scheduling interviews and managing interview requests

Associate Front Desk Agent, CBS Corporation New York, New York

May 2013 – October 2013

Greet visitors, clients, and guests in a professional and friendly manner
Receive, sort, and distribute mail and packages
Answer incoming calls and direct them to the appropriate personnel

Jr. Front Desk Agent, The Washington Post Washington, DC

October 2012 – April 2013

Maintain a neat and organized front desk area
Prepare and distribute press releases and other media materials
Assist with scheduling interviews and managing interview requests

Education

Syracuse University, Syracuse, New York

PhD in Photography, August, 2012

Syracuse University, Syracuse, New York

BA in Advertising, August, 2008

Skills

Adaptability

Conflict Resolution

Teamwork

Planning

Social Media

Telephone Skills

Reporting

Inventory Control

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your front desk agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Jr. Front Desk Agent, ABC News New York, New York

March 2022 – December 2022

Education

University of Maryland, College Park, Maryland

MA in Mass Communication, January, 2022

University of Maryland, College Park, Maryland

BA in Media Ethics, January, 2018

Skills

Troubleshooting

Networking

Technical

Decision Making

Office Administration

Filing

Microsoft Office

Customer Service

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

front desk agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an front desk agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Front Desk Agent
ABC News
New York, New York

To the Hiring Team at ABC News

I am a highly motivated Front Desk Agent with 2 years of experience in Media & Journalism. I am excited to submit my application for the Senior Front Desk Agent position at ABC News, where I believe my skills and expertise would be an excellent fit.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at ABC News and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Front Desk Agent position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Cordially,
Kyle Kelly
719-245-5785
kylekelly34@hotmail.com

Kyle Kelly

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