5 Amazing customer service advisor Resume Examples (Updated 2023) + Skills & Job Descriptions

Serving customers is what you love to do. You’ve got the people skills to handle eight hours of incoming calls, online chats, and email inquiries. When it comes to writing a customer service advisor resume, though, you may not feel so confident with the task. However, to ace your next job hunt, it’s important to have a solid resume, one that shows your track record for nailing your daily quota and your speed at finding a satisfying solution to a client’s problem. The great news is that we know the secrets to a great resume and we’re ready to share them with you. By checking out our resume sample, you’ll be on your way to writing your own stellar document. Our tips, templates, and expert writing advice show you how to highlight your excellent communication skills, amazing ability to multitask, and knack for managing your time effectively. With our help, you’ll be ready to show any team leader why you’d be a great hire.

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customer service advisor: Resume Samples & Writing Guide

Employment history

Senior Customer Service Advisor, A.T. Kearney San Francisco, California

January 2016 – Present

Track customer interactions and provide regular reports
Provide technical advice and support to clients
Address customer complaints and resolve issues in a satisfactory manner

Associate Customer Service Advisor, Accenture Chicago, Illinois

June 2015 – December 2015

Provide technical advice and support to clients
Monitor customer satisfaction levels and identify areas for improvement
Respond to customer inquiries in a timely and professional manner

Entry Level Customer Service Advisor, KPMG Dallas, Texas

January 2014 – May 2015

Develop customer service policies and procedures
Analyze customer feedback and recommend solutions to improve customer experience
Address customer complaints and resolve issues in a satisfactory manner

Education

University of California, Berkeley, California

Certified Management Consultant, November, 2013

Skills

Flexibility

Customer Service

Training

Public Speaking

Cybersecurity

Computer Literacy

Mobile Development

Software Development

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Employment history

Lead Customer Service Advisor, Deloitte Washington, D.C.

November 2015 – Present

Participate in customer service training and development initiatives
Respond to customer inquiries in a timely and professional manner
Upsell and cross-sell products and services

Associate Customer Service Advisor, McKinsey & Company New York, New York

May 2014 – October 2015

Address customer complaints and resolve issues in a satisfactory manner
Develop and implement customer service strategies
Analyze customer feedback and recommend solutions to improve customer experience

Junior Customer Service Advisor, A.T. Kearney San Francisco, California

November 2013 – April 2014

Stay up-to-date with product and service information
Develop customer service policies and procedures
Analyze customer feedback and recommend solutions to improve customer experience

Education

Stanford University, Stanford, California

Doctor of Science in Project Management, September, 2013

Stanford University, Stanford, California

Bachelor of Arts in Business Management, September, 2009

Skills

Visualization

Technical

Leadership

Emotional Intelligence

Computer Literacy

Software Development

Cloud Computing

IT Support

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Employment history

Chief Customer Service Advisor, McKinsey & Company New York, New York

February 2019 – Present

Develop customer service policies and procedures
Develop and implement customer service strategies
Monitor customer satisfaction levels and identify areas for improvement

Associate Customer Service Advisor, Deloitte Washington, D.C.

February 2018 – January 2019

Participate in customer service training and development initiatives
Collaborate with other departments to ensure customer needs are met
Develop customer service policies and procedures

Junior Customer Service Advisor, PwC Los Angeles, California

August 2016 – January 2018

Respond to customer inquiries in a timely and professional manner
Develop customer service policies and procedures
Participate in customer service training and development initiatives

Education

Cornell University, Ithaca, New York

Certified Business Process Analyst, July, 2016

Skills

Troubleshooting

Customer Service

Training

Reliability

Systems Analysis

IT Support

Troubleshooting

Database Administration

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Professional Summary

A highly motivated customer service professional with extensive experience in the consulting field. Possesses a strong commitment to providing exceptional customer service and creating positive customer experiences.

Employment history

Chief Customer Service Advisor, KPMG Dallas, Texas

April 2011 – Present

Address customer complaints and resolve issues in a satisfactory manner
Provide technical advice and support to clients
Track customer interactions and provide regular reports

Associate Customer Service Advisor, KPMG Dallas, Texas

November 2009 – March 2011

Track customer interactions and provide regular reports
Collaborate with other departments to ensure customer needs are met
Address customer complaints and resolve issues in a satisfactory manner

Entry Level Customer Service Advisor, Ernst & Young Atlanta, Georgia

April 2009 – October 2009

Identify and assess customer needs to achieve satisfaction
Maintain accurate records of customer interactions
Develop customer service policies and procedures

Education

University of California, Berkeley, California

Doctor of Business Administration, February, 2009

University of California, Berkeley, California

Bachelor of Science in Management Consulting, March, 2005

Skills

Leadership

Risk Management

Documentation

Research

Systems Analysis

Quality Assurance

Database Management

Database Administration

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Employment history

Jr. Customer Service Advisor, A.T. Kearney San Francisco, California

September 2021 – June 2022

Address customer complaints and resolve issues in a satisfactory manner
Monitor customer satisfaction levels and identify areas for improvement
Educate customers on products and services

Education

Northwestern University, Evanston, Illinois

Master of Science in Project Management, July, 2021

Northwestern University, Evanston, Illinois

Bachelor of Science in Business Administration, July, 2017

Skills

Innovation

Listening

Collaboration

Time Management

Mobile Development

Software Development

Software Testing.

Quality Assurance

Use This customer service advisor Resume Template

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customer service advisor Job Descriptions; Explained

If you're applying for an customer service advisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service advisor

Confered with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Determined charges for services requested, collect deposits or payments, or arrange for billing.
Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Ordered tests that could determine the causes of product malfunctions.

customer service advisor

Responded to customer queries and provided advice on the banks products and services, suitable to customers’ needs and aspiration
Responsible for all customers banking transactional activity
Explain products or services and prices and demonstrate use of products and services to customers
Assisted in ATM cash balance
Ensuring adherence to the risk controls of the bank to minimize the business exposure to risk

customer service advisor

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
.Assisting clients with their monthly phone bills and general customer services
Providing support to store staff in resolving day to day customer queries.
Retaining customers calling to cancel their contracts.

customer service advisor

Meet with customers when they visit the location
Present options and suggest services based on customers expressed needs
Consistently exceed sales goals and performance standards
Provide world class customer service
Educate on the benefits of the Ultimate Wash Club (UWC)
Properly invoice customers based on the services performed
Accurately process service tickets and balance cash drawers at the completion of each shift

customer service advisor (casual)

Successfully processed customers transactions including withdrawals, deposits and foreign currency.
Held quality conversations with customers in order to identify products and services that would help them and referring to other specialists when required.
Provided information to customers on banking and financial products within my scope.
Resolved general customer queries and concerns and if follow up was required ensuring customers were kept updated

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customer service advisor Job Skills

For an customer service advisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Troubleshooting
Quality Assurance
Database Management
Project Management
Data Analysis
Technical
Networking
Software Development
Web Development
Programming
Cloud Computing
Cybersecurity
Systems Administration
Mobile Development
IT Support
Systems Analysis
Network Administration
Database Administration
Software Testing.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer service advisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Customer Service Advisor, KPMG Dallas, Texas

April 2020 – Present

Develop customer service policies and procedures
Track customer interactions and provide regular reports
Collaborate with other departments to ensure customer needs are met

Customer Service Advisor, McKinsey & Company New York, New York

April 2019 – March 2020

Stay up-to-date with product and service information
Address customer complaints and resolve issues in a satisfactory manner
Track customer interactions and provide regular reports

Jr. Customer Service Advisor, McKinsey & Company New York, New York

October 2018 – March 2019

Education

Harvard University, Cambridge, Massachusetts

Doctor of Science in Management Consulting, August, 2018

Harvard University, Cambridge, Massachusetts

Bachelor of Arts in Project Management, August, 2014

Skills

Reliability

Business Acumen

Planning

Research

Software Testing.

Software Development

Project Management

Mobile Development

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer service advisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Customer Service Advisor, Ernst & Young Atlanta, Georgia

August 2017 – May 2022

Stay up-to-dAte with product and servise infomation.
Respond too customer inquiriez in a timeley and profesional maner.
Tracke customer interacions and provid reguler reportss.

Associate Customer Service Advisor, PwC Los Angeles, California

February 2017 – July 2017

Analysing customer feedbacks and recomending solutionss to imporve customer experiences.
Mointor custmer satifaction levels and identyfy areas for improvent.
Paricipate in custmer servce trainig and develpment initiatves.

Jr. Customer Service Advisor, The Boston Consulting Group Boston, Massachusetts

August 2015 – January 2017

Devellop custmer servce policys and procedurs.
Respond too customer inquirys in a timeley and profesional manner.
Maintane inaccuarate records of customer interactionss.

Education

University of Michigan, Ann Arbor, Michigan

Master of Arts in Business Management, July, 2015

University of Michigan, Ann Arbor, Michigan

Bachelor of Arts in Business Management, July, 2011

Skills

Analytical

Presentation

Reliability

Negotiation

Software Development

Database Administration

Web Development

Data Analysis

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

customer service advisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service advisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Customer Service Advisor
Ernst & Young
Atlanta, Georgia

To the respected Ernst & Young Recruitment Team

As a Customer Service Advisor with a proven track record of success in Consulting, I am excited to apply for the Senior Customer Service Advisor position at Ernst & Young. I believe that my skills and expertise would make a valuable contribution to your team.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Ernst & Young and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Senior Customer Service Advisor position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Kind regards,
Nate Thompson
654-509-1817
thompson.nate@yahoo.com

Nate Thompson

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