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customer service advisor: Resume Samples & Writing Guide

Nate Thompson 738 Park Place, Valdosta, GA 31602
thompson.nate@yahoo.com
654-509-1817

Employment history

Senior Customer Service Advisor, A.T. Kearney San Francisco, California
January 2016 – Present
  • Track customer interactions and provide regular reports
  • Provide technical advice and support to clients
  • Address customer complaints and resolve issues in a satisfactory manner
Associate Customer Service Advisor, Accenture Chicago, Illinois
June 2015 – December 2015
  • Provide technical advice and support to clients
  • Monitor customer satisfaction levels and identify areas for improvement
  • Respond to customer inquiries in a timely and professional manner
Entry Level Customer Service Advisor, KPMG Dallas, Texas
January 2014 – May 2015
  • Develop customer service policies and procedures
  • Analyze customer feedback and recommend solutions to improve customer experience
  • Address customer complaints and resolve issues in a satisfactory manner

Education

University of California, Berkeley, California
Certified Management Consultant, November, 2013

Skills

Flexibility
Customer Service
Training
Public Speaking
Cybersecurity
Computer Literacy
Mobile Development
Software Development

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Todd Long 289 Oakview Drive, Robbinsdale, MN 55422
toddlong@inbox.com
728-408-4042

Employment history

Lead Customer Service Advisor, Deloitte Washington, D.C.
November 2015 – Present
  • Participate in customer service training and development initiatives
  • Respond to customer inquiries in a timely and professional manner
  • Upsell and cross-sell products and services
Associate Customer Service Advisor, McKinsey & Company New York, New York
May 2014 – October 2015
  • Address customer complaints and resolve issues in a satisfactory manner
  • Develop and implement customer service strategies
  • Analyze customer feedback and recommend solutions to improve customer experience
Junior Customer Service Advisor, A.T. Kearney San Francisco, California
November 2013 – April 2014
  • Stay up-to-date with product and service information
  • Develop customer service policies and procedures
  • Analyze customer feedback and recommend solutions to improve customer experience

Education

Stanford University, Stanford, California
Doctor of Science in Project Management, September, 2013
Stanford University, Stanford, California
Bachelor of Arts in Business Management, September, 2009

Skills

Visualization
Technical
Leadership
Emotional Intelligence
Computer Literacy
Software Development
Cloud Computing
IT Support
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Karl Parker 812 Meadow Lane, Bristol, CT 06010
karlparker@protonmail.com
862-516-7150

Employment history

Chief Customer Service Advisor, McKinsey & Company New York, New York
February 2019 – Present
  • Develop customer service policies and procedures
  • Develop and implement customer service strategies
  • Monitor customer satisfaction levels and identify areas for improvement
Associate Customer Service Advisor, Deloitte Washington, D.C.
February 2018 – January 2019
  • Participate in customer service training and development initiatives
  • Collaborate with other departments to ensure customer needs are met
  • Develop customer service policies and procedures
Junior Customer Service Advisor, PwC Los Angeles, California
August 2016 – January 2018
  • Respond to customer inquiries in a timely and professional manner
  • Develop customer service policies and procedures
  • Participate in customer service training and development initiatives

Education

Cornell University, Ithaca, New York
Certified Business Process Analyst, July, 2016

Skills

Troubleshooting
Customer Service
Training
Reliability
Systems Analysis
IT Support
Troubleshooting
Database Administration
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Adam Yates 121 Woodland Court, Bellmawr, NJ 08031
yates-adam@gmail.com
723-276-8976

Professional Summary

 A highly motivated customer service professional with extensive experience in the consulting field. Possesses a strong commitment to providing exceptional customer service and creating positive customer experiences. 

Employment history

Chief Customer Service Advisor, KPMG Dallas, Texas
April 2011 – Present
  • Address customer complaints and resolve issues in a satisfactory manner
  • Provide technical advice and support to clients
  • Track customer interactions and provide regular reports
Associate Customer Service Advisor, KPMG Dallas, Texas
November 2009 – March 2011
  • Track customer interactions and provide regular reports
  • Collaborate with other departments to ensure customer needs are met
  • Address customer complaints and resolve issues in a satisfactory manner
Entry Level Customer Service Advisor, Ernst & Young Atlanta, Georgia
April 2009 – October 2009
  • Identify and assess customer needs to achieve satisfaction
  • Maintain accurate records of customer interactions
  • Develop customer service policies and procedures

Education

University of California, Berkeley, California
Doctor of Business Administration, February, 2009
University of California, Berkeley, California
Bachelor of Science in Management Consulting, March, 2005

Skills

Leadership
Risk Management
Documentation
Research
Systems Analysis
Quality Assurance
Database Management
Database Administration
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Francis Roberts 163 Greenwood Drive, Burkburnett, TX 76354
roberts-francis@hotmail.com
950-563-3420

Employment history

Jr. Customer Service Advisor, A.T. Kearney San Francisco, California
September 2021 – June 2022
  • Address customer complaints and resolve issues in a satisfactory manner
  • Monitor customer satisfaction levels and identify areas for improvement
  • Educate customers on products and services

Education

Northwestern University, Evanston, Illinois
Master of Science in Project Management, July, 2021
Northwestern University, Evanston, Illinois
Bachelor of Science in Business Administration, July, 2017

Skills

Innovation
Listening
Collaboration
Time Management
Mobile Development
Software Development
Software Testing.
Quality Assurance
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customer service advisor Job Descriptions; Explained

If you're applying for an customer service advisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

6

customer service advisor

  • RG146 – Tier 2 Accreditation General and Personal Advice
  • Certificate in Financial Services
  • Proficient cash handling skills
  • Determine financial needs of customers and  provide accurate product information
  • Sound knowledge of digital banking systems, assisting customers and providing training to staff
  • Strong time management skills 
7

customer service advisor

  • Answered customer requests with friendly, knowledgeable service and support
  • Took full advantage of up-sell opportunities with new and potential customers
  • maintained visually appealing and effective displays for the entire store
  • extended customer subscriptions, offering discounts and promotions to endure high customer retention rates
  • Prepared and sold a broad range of customized merchandise to individuals
8

customer service advisor/assistant manager

  • Demonstrated and explained products or services to persuade customers to purchase products or use services.
  • Acted as 2IC and ran weekend shifts for Manager to ensure daily target are met
  • Provide product samples, informational brochures, or other incentives to persuade people to buy Phones/bundles.
  • Sell products being promoted and keep records of sales to provide to senior management
  • Identified interested and qualified customers to provide them with additional information based on interest to them
  • Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions
  • Attend training sessions or new product launches to get better idea of project
9

customer service advisor

  • Answer inquiries 
  •  Assure all customers receive high quality service.
  •  Resolve customer problems and Implement solutions.
  • Perform customer & shipment identification.
  • Record sales leads and operation.
  • Arranging customers booking & up-selling
10

customer service advisor

  • Major Client – Rogers Communications 
  • Provide support US-based Apple Inc. customers, sell ancillary products and packages, ensure satisfactory closure of cases, resolve ticketed complaints, issue work orders and activate new accounts.
  • Responsible for meeting and exceeding targets and adhering to all set KPI’s, whilst providing excellent aftercare to customers in a high pressure selling environment.  I had to study all the services/products offered in order to facilitate any customer queries.  
  • Training new consultants with Siebel, POS and general system usage.
1 2 3 4 … 8

customer service advisor Job Skills

For an customer service advisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Project Management
  • Data Analysis
  • Technical
  • Networking
  • Software Development
  • Web Development
  • Programming
  • Cloud Computing
  • Cybersecurity
  • Systems Administration
  • Mobile Development
  • IT Support
  • Systems Analysis
  • Network Administration
  • Database Administration
  • Software Testing.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service advisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ursula Ingram 428 Laurelwood Drive, De Smet, ID 83824

Employment history

Lead Customer Service Advisor, KPMG Dallas, Texas
April 2020 – Present
  • Develop customer service policies and procedures
  • Track customer interactions and provide regular reports
  • Collaborate with other departments to ensure customer needs are met
Customer Service Advisor, McKinsey & Company New York, New York
April 2019 – March 2020
  • Stay up-to-date with product and service information
  • Address customer complaints and resolve issues in a satisfactory manner
  • Track customer interactions and provide regular reports
Jr. Customer Service Advisor, McKinsey & Company New York, New York
October 2018 – March 2019

    Education

    Harvard University, Cambridge, Massachusetts
    Doctor of Science in Management Consulting, August, 2018
    Harvard University, Cambridge, Massachusetts
    Bachelor of Arts in Project Management, August, 2014

    Skills

    Reliability
    Business Acumen
    Planning
    Research
    Software Testing.
    Software Development
    Project Management
    Mobile Development

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your customer service advisor Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Nathan Campbell 174 Birch St., Smith Corner, CA 93263
    campbell.nathan@yandex.com
    989-118-9573

    Employment history

    Chief Customer Service Advisor, Ernst & Young Atlanta, Georgia
    August 2017 – May 2022
    • Stay up-to-dAte with product and servise infomation.
    • Respond too customer inquiriez in a timeley and profesional maner.
    • Tracke customer interacions and provid reguler reportss.
    Associate Customer Service Advisor, PwC Los Angeles, California
    February 2017 – July 2017
    • Analysing customer feedbacks and recomending solutionss to imporve customer experiences.
    • Mointor custmer satifaction levels and identyfy areas for improvent.
    • Paricipate in custmer servce trainig and develpment initiatves.
    Jr. Customer Service Advisor, The Boston Consulting Group Boston, Massachusetts
    August 2015 – January 2017
    • Devellop custmer servce policys and procedurs.
    • Respond too customer inquirys in a timeley and profesional manner.
    • Maintane inaccuarate records of customer interactionss.

    Education

    University of Michigan, Ann Arbor, Michigan
    Master of Arts in Business Management, July, 2015
    University of Michigan, Ann Arbor, Michigan
    Bachelor of Arts in Business Management, July, 2011

    Skills

    Analytical
    Presentation
    Reliability
    Negotiation
    Software Development
    Database Administration
    Web Development
    Data Analysis

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    customer service advisor Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an customer service advisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Nate
    Thompson     thompson.nate@yahoo.com
    654-509-1817
    738 Park Place, Valdosta, GA
    31602

    Senior Customer Service Advisor
    Ernst & Young
    Atlanta, Georgia

    To the respected Ernst & Young Recruitment Team


    As a Customer Service Advisor with a proven track record of success in Consulting, I am excited to apply for the Senior Customer Service Advisor position at Ernst & Young. I believe that my skills and expertise would make a valuable contribution to your team.


    My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Ernst & Young and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


    I appreciate the opportunity to apply for the Senior Customer Service Advisor position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.


    Kind regards,
    Nate Thompson
    654-509-1817
    thompson.nate@yahoo.com

    Nate Thompson






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