5 Amazing collections manager Resume Examples (Updated 2023) + Skills & Job Descriptions

collections manager

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

collections manager: Resume Samples & Writing Guide

Employment history

Chief Collections Manager, IBM San Francisco, California

October 2022 – Present

Prepare and submit monthly reports
Maintain customer accounts in accordance with company policies
Develop and maintain relationships with customers

Collections Manager, PwC New York City, New York

October 2021 – September 2022

Follow up with customers on past due accounts
Utilize collection software to track and manage accounts
Analyze customer payment patterns

Junior Collections Manager, Oracle Redwood Shores, California

April 2021 – September 2021

Utilize collection software to track and manage accounts
Ensure compliance with all applicable laws and regulations
Follow up with customers on past due accounts

Education

Stanford Graduate School of Business, Stanford, California

Bachelor of Arts in Business Economics, February, 2021

Skills

Documentation

Project Management

Negotiation

Problem Solving

Relationship Management

Data Analysis

Documentation

Troubleshooting

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Professional Summary

A highly organized and results-oriented Collections Manager with extensive experience in business management. Proven track record of developing and implementing effective strategies to maximize collections and minimize losses.

Employment history

Lead Collections Manager, McKinsey & Company New York City, New York

November 2013 – Present

Perform skip tracing to locate delinquent customers
Maintain customer accounts in accordance with company policies
Ensure compliance with all applicable laws and regulations

Collections Manager, KPMG New York City, New York

November 2012 – October 2013

Provide customer service and ensure customer satisfaction
Negotiate payment plans with customers
Follow up with customers on past due accounts

Entry Level Collections Manager, Deloitte New York City, New York

April 2012 – October 2012

Maintain customer accounts in accordance with company policies
Develop and maintain relationships with customers
Develop and implement collections strategies

Education

University of Texas at Austin McCombs School of Business, Austin, Texas

Doctor of Arts in Business Management, March, 2012

University of Texas at Austin McCombs School of Business, Austin, Texas

Bachelor of Science in Accounting, March, 2008

Skills

Relationship Management.

Project Management

Attention to Detail

Critical Thinking

Project Management

Process Improvement

Documentation

Database Management

Build My Resume

Employment history

Chief Collections Manager, McKinsey & Company New York City, New York

April 2017 – Present

Perform skip tracing to locate delinquent customers
Develop and implement collections strategies
Develop and maintain relationships with customers

Associate Collections Manager, Microsoft Redmond, Washington

November 2015 – March 2017

Negotiate payment plans with customers
Monitor and manage accounts receivable
Follow up with customers on past due accounts

Jr. Collections Manager, Oracle Redwood Shores, California

November 2014 – October 2015

Monitor and manage accounts receivable
Prepare and submit monthly reports
Resolve customer inquiries and disputes

Education

University of California, Los Angeles Anderson School of Management, California

Doctor of Science in Business Economics, September, 2014

University of California, Los Angeles Anderson School of Management, California

Bachelor of Science in Accounting, September, 2010

Skills

Listening

Conflict Resolution

Project Management

Social Media

Database Management

Documentation

Data Analysis

Technical

Build My Resume

Employment history

Lead Collections Manager, McKinsey & Company New York City, New York

November 2021 – Present

Analyze customer payment patterns
Negotiate payment plans with customers
Develop and implement collections strategies

Collections Manager, McKinsey & Company New York City, New York

May 2021 – October 2021

Negotiate payment plans with customers
Provide customer service and ensure customer satisfaction
Prepare and submit monthly reports

Junior Collections Manager, IBM San Francisco, California

May 2020 – April 2021

Liaise with other departments to ensure timely payments
Analyze customer payment patterns
Follow up with customers on past due accounts

Education

Yale School of Management, New Haven, Connecticut

Bachelor of Arts in Business Management, March, 2020

Skills

Adaptability

Data Analysis

Adaptability

Interpersonal

Troubleshooting

Innovation

Financial Management

Process Improvement

Build My Resume

Employment history

Lead Collections Manager, Deloitte New York City, New York

February 2022 – Present

Perform skip tracing to locate delinquent customers
Prepare and submit monthly reports
Ensure compliance with all applicable laws and regulations

Collections Manager, Ernst & Young New York City, New York

September 2020 – January 2022

Monitor and manage accounts receivable
Prepare legal documents and pursue legal action
Negotiate payment plans with customers

Jr. Collections Manager, KPMG New York City, New York

March 2019 – August 2020

Analyze customer payment patterns
Negotiate payment plans with customers
Perform skip tracing to locate delinquent customers

Education

Harvard Business School, Boston, Massachusetts

Doctor of Arts in Business Management, January, 2019

Harvard Business School, Boston, Massachusetts

Bachelor of Arts in Business Economics, January, 2015

Skills

Adaptability

Project Management

Leadership

Accounting

Computer Literacy

Reporting

Visualization

Innovation

Use This collections manager Resume Template

Not in love with this template? Browse our full library of resume templates

collections manager Job Descriptions; Explained

If you're applying for an collections manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

senior collections manager

Direct or coordinate an organization’s financial or budget activities to fund operations, maximize productivity, and/or increase efficiency.
Maintain metrics, reports and process documentations.
Attend meetings to discuss current performance, improvements and/or changes to increase productivity.
Plan or implement improvements to internal or external systems or processes.
Analyze operations to evaluate performance and the employees in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change.
Create a top view plan on how to arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.

collections manager

Persuade customers to pay amounts due on individual or company accounts.
Monitor overdue accounts, using computers.

senior collections manager Job Skills

For an senior collections manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Quality Assurance
Database Management
Risk Management
Troubleshooting
Technical
Computer Literacy
Process Improvement
Visualization
Reporting
Business Acumen
Financial Management
Strategic Thinking
Innovation
Accounting
Documentation
Relationship Management
Supervisory
Programming

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your senior collections manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Collections Manager, McKinsey & Company New York City, New York

December 2020 – Present

Perform skip tracing to locate delinquent customers
Analyze customer payment patterns
Resolve customer inquiries and disputes

Associate Collections Manager, Oracle Redwood Shores, California

July 2019 – November 2020

Monitor and manage accounts receivable
Utilize collection software to track and manage accounts
Prepare legal documents and pursue legal action

Jr. Collections Manager, Deloitte New York City, New York

December 2018 – June 2019

Education

Columbia Business School, New York, New York

Doctor of Business Administration, October, 2018

Columbia Business School, New York, New York

Bachelor of Science in Business Analytics, November, 2014

Skills

Attention to Detail

Documentation

Customer Service

Data Analysis

Programming

Computer Literacy

Visualization

Process Improvement

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your senior collections manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Collections Manager, PwC New York City, New York

April 2018 – May 2022

Reolve custmer inquirys and disputs
Provide custmer service and ensure custmer satifaction
Develope and impliment collections strategys

Collections Manager, Oracle Redwood Shores, California

October 2017 – March 2018

Prepare and legal documents, and pursue legal action.
Prepare submit, and monthly reports.
Resolve customer inquiries, and disputes.

Entry Level Collections Manager, KPMG New York City, New York

March 2017 – September 2017

Ensure compliance with all applicable law's and regulations
Prepare legal document's and pursue legal action
Follow up with customer's on past due account's

Education

Harvard Business School, Boston, Massachusetts

Bachelor of Science in Business Analytics, January, 2017

Skills

Relationship Management.

Public Speaking

Creativity

Self-Motivation

Process Improvement

Strategic Thinking

Technical

Computer Literacy

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

senior collections manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an senior collections manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Collections Manager
McKinsey & Company
New York City, New York

McKinsey & Company Recruitment Team

I am a results-driven Collections Manager with 2 years of experience in Business Management. I am excited to submit my application for the Chief Collections Manager role at McKinsey & Company, where I believe I can make a valuable contribution to your team.

Throughout my life, I have pursued my passion for Business Strategy and have gained experience in this field as a result. This experience has given me valuable skills such as Documentation and Project Management, which I am excited to bring to this position. I am eager to work with a team that shares my enthusiasm as a Collections Manager and help your organization achieve its well determined goals.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Thank you for your time and consideration,
Mark Taylor
933-828-2332
[email protected]

Mark Taylor

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters