5 Amazing 911 dispatcher Resume Examples (Updated 2023) + Skills & Job Descriptions

911 dispatcher

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

911 dispatcher: Resume Samples & Writing Guide

Employment history

Lead 911 Dispatcher, Raytheon Waltham, Massachusetts

April 2017 – Present

Follow established protocols and procedures
Respond to inquiries and requests for information
Provide pre-arrival instructions to callers

911 Dispatcher, General Dynamics Falls Church, Virginia

November 2015 – March 2017

Collaborate with other emergency services personnel
Follow established protocols and procedures
Monitor and dispatch appropriate emergency personnel and resources

Junior 911 Dispatcher, US Department of Homeland Security Washington, D.C.

April 2015 – October 2015

Monitor multiple communication systems simultaneously
Provide callers with appropriate emergency assistance and resources
Monitor and dispatch appropriate emergency personnel and resources

Education

U.S. Marine Corps Officer Candidates School, Quantico, Virginia

Master of Science in Cybersecurity, March, 2015

U.S. Marine Corps Officer Candidates School, Quantico, Virginia

Bachelor of Science in Emergency Management, March, 2011

Skills

Research

Negotiation

Networking

Coaching

Public Speaking

Analytical

Adaptability

Attention to Detail

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Lead 911 Dispatcher, L-3 Communications New York, New York

July 2023 – Present

Maintain contact with callers until emergency personnel arrive
Answer emergency and non-emergency calls in a professional and timely manner
Follow established protocols and procedures

911 Dispatcher, Northrop Grumman Falls Church, Virginia

February 2022 – June 2023

Collaborate with other emergency services personnel
Provide pre-arrival instructions to callers
Identify the nature of the call and determine the appropriate response

Entry Level 911 Dispatcher, General Dynamics Falls Church, Virginia

February 2021 – January 2022

Respond to inquiries and requests for information
Monitor multiple communication systems simultaneously
Follow established protocols and procedures

Education

U.S. Army JAG School, Charlottesville, Virginia

Master of Science in Forensic Science, December, 2020

U.S. Army JAG School, Charlottesville, Virginia

Bachelor of Science in Forensic Science, December, 2016

Skills

Strategic Thinking

Planning

Computer Literacy

Communication

Planning

Negotiation

Problem Solving

Analytical

Build My Resume

Employment history

Senior 911 Dispatcher, US Navy Washington, D.C.

March 2023 – Present

Accurately document all calls and related information
Collaborate with other emergency services personnel
Answer emergency and non-emergency calls in a professional and timely manner

Associate 911 Dispatcher, Booz Allen Hamilton McLean, Virginia

September 2021 – February 2023

Follow established protocols and procedures
Monitor and dispatch appropriate emergency personnel and resources
Provide support to first responders in the field

Jr. 911 Dispatcher, US Department of Homeland Security Washington, D.C.

April 2020 – August 2021

Update and maintain call records and databases
Identify the nature of the call and determine the appropriate response
Monitor multiple communication systems simultaneously

Education

U.S. Coast Guard Academy, New London, Connecticut

Doctor of Philosophy in Corrections, February, 2020

U.S. Coast Guard Academy, New London, Connecticut

Bachelor of Science in Homeland Security, February, 2016

Skills

Research

Organization

Problem Solving

Leadership

Public Speaking

Collaboration

Attention to Detail

Organization

Build My Resume

Employment history

Lead 911 Dispatcher, Lockheed Martin Bethesda, Maryland

February 2023 – Present

Remain calm and composed in stressful situations
Collaborate with other emergency services personnel
Identify the nature of the call and determine the appropriate response

911 Dispatcher, L-3 Communications New York, New York

September 2021 – January 2023

Provide support to first responders in the field
Collaborate with other emergency services personnel
Follow established protocols and procedures

Junior 911 Dispatcher, L-3 Communications New York, New York

September 2020 – August 2021

Accurately document all calls and related information
Provide callers with appropriate emergency assistance and resources
Monitor multiple communication systems simultaneously

Education

U.S. Army War College, Carlisle, Pennsylvania

Cybersecurity Certificate, July, 2020

Skills

Teamwork

Supervisory

Coaching

Time Management

Organization

Communication

Self-Motivation

Negotiation

Build My Resume

Employment history

Junior 911 Dispatcher, Raytheon Waltham, Massachusetts

March 2022 – December 2022

Provide pre-arrival instructions to callers
Monitor and dispatch appropriate emergency personnel and resources
Identify the nature of the call and determine the appropriate response

Education

U.S. Army Intelligence Center, Fort Huachuca, Arizona

Doctor of Philosophy in Fire Science, January, 2022

U.S. Army Intelligence Center, Fort Huachuca, Arizona

Bachelor of Science in Emergency Management, January, 2018

Skills

Creativity

Documentation

Social Media

Reliability

Problem Solving

Organization

Stress Management

Analytical

Use This 911 dispatcher Resume Template

Not in love with this template? Browse our full library of resume templates

911 dispatcher Job Descriptions; Explained

If you're applying for an 911 dispatcher position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

911 dispatcher

Excellent multi-tasking skills. Frequently it was required to take information from a caller, enter the request into the computer aided dispatch system, dispatch the call to the appropriate agency via radio, and monitor radio traffic. Often there might be multiple calls going on at the same time.
Excellent typing skills.
Ability to gather information from frequently, very anxious callers while entering the information into the computer to initiate an appropriate response by police, fire, or ems.
Ability to navigate a multiple line switchboard.
All calls needed to be handled in a professional manner taking into account the urgency of the call, empathy for the caller and establishing reassurance that their issues (emergent and non-emergent) are being provided for.
Process incoming calls for medical needs using Emergency Medical Dispatch protocols.

911 dispatcher

Receive emergency and nonemergency phone calls.
Dispatch for Allentown Fire, Police and EMS
Put in new addresses
Faxed records to different agencies.

911 dispatcher

Closely monitor all means of communication including, but not limited to: radio, telephone, fax and email.
Receive calls for emergency and non-emergency public safety services as the first point of contact within Aitkin County.
Prioritize requests for emergency and non-emergency services.
Determines the necessary information to collect for 911 emergency, non-emergency and administrative requests for service.
Organize, verify and accurately record information and generate reports (ICR).
Identify and dispatch the appropriate agencies to respond to calls for services; ensure clear and accurate communication between responding agencies.
Maintain and monitor the jail doors and cameras to ensure the security of the facility.

911 dispatcher

Answered calls from 911 phone system and took basic information from callers in a calmly manner.
Routed calls to police, fire and ambulance service to meet individual call needs.
Communicated clearly to the first responders via radio.
Read system maps and caller information, and documented all details in the system.

911 dispatcher

Inserted all information given to me by officer into different systems during traffic stops or other high priority calls.
Memorized all the codes, towns, streets, highways, and districts to have a faster speed during critical situations.
Improved typing speed to ensure I inserted all information into call card as I received it.
Ability to maintain confidentiality
Monitor weather conditions and provide weather updates to field personnel regarding severe weather and sound civil defense sirens when directed during major emergencies and natural disasters.
Update, monitor, query, generate reports and communicate information to field personnel from federal, state and local computer systems and databases including, but not limited to: NCIS, stolen/wanted vehicle file, missing person file, verify information for all calls, warrants, missing persons/items, OFP’s, and criminal history and background databases.

1 2

911 dispatcher Job Skills

For an 911 dispatcher position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your 911 dispatcher Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior 911 Dispatcher, US Department of Homeland Security Washington, D.C.

January 2010 – May 2022

Answer emergency and non-emergency calls in a professional and timely manner
Respond to inquiries and requests for information
Provide callers with appropriate emergency assistance and resources

Associate 911 Dispatcher, Booz Allen Hamilton McLean, Virginia

February 2009 – January 2010

Update and maintain call records and databases
Identify the nature of the call and determine the appropriate response
Maintain contact with callers until emergency personnel arrive

Jr. 911 Dispatcher, Northrop Grumman Falls Church, Virginia

August 2007 – January 2009

Update and maintain call records and databases
Monitor multiple communication systems simultaneously
Collaborate with other emergency services personnel

Education

U.S. Army JAG School, Charlottesville, Virginia

Emergency Management Certificate, June, 2007

Skills

Quality Assurance

Project Management

Financial Management

Mentoring

Decision Making

Creativity

Self-Motivation

Stress Management

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your 911 dispatcher Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Professional Summary

Highly experienced 911 Dispatcher with exceptional communication and problem-solving skills. Proven ability to handle emergency situations with poise and accuracy.

Employment history

Chief 911 Dispatcher, Raytheon Waltham, Massachusetts

March 2015 – Present

Anser emergancy an non-emergancy calls in a profesional an timely maner.
Remain knowledgable of local lawes, regulatios, and emergency servises proceduers.
Maintane contact with callers untill emergency personel arribe.

911 Dispatcher, US Department of Homeland Security Washington, D.C.

October 2013 – February 2015

Remain knowledgable of local law's, regulations, and emergency services proceduers.
Provide pre-arrival intructions too callers.
Mointor multipl communication systems simultaniously.

Jr. 911 Dispatcher, Raytheon Waltham, Massachusetts

April 2012 – September 2013

Education

Naval Postgraduate School, Monterey, California

Emergency Management Certificate, March, 2012

Skills

Communication

Training

Creativity

Research

Time Management

Communication

Public Speaking

Critical Thinking

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

911 dispatcher Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an 911 dispatcher position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead 911 Dispatcher
US Army Corps of Engineers
Washington, D.C.

US Army Corps of Engineers Recruitment Team

I am excited to apply for the Lead 911 Dispatcher role at US Army Corps of Engineers. As a highly skilled 911 Dispatcher, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at US Army Corps of Engineers and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Sincerely,
Cecil Taylor
752-017-1695
[email protected]

Cecil Taylor

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters