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1

telephone technician

  • Plans network installations by studying customer orders, plans, manuals, and technical specifications; ordering and gathering equipment, supplies, materials, and tools, assessing installation site; preparing an installation diagram.
  • Verifies service by testing circuits, equipment, and alarms; identifying, correcting, or escalating problems.
  • Documents network by labeling and routing equipment and cables; recording configuration diagrams and specifications.
  • Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.
  • Maintains customer rapport by listening to and resolving 
2

telephone technician

  • Travel to customers’ premises to install, maintain, or repair telephone and data network equipment
  • Train people in telephone system use.
  • Operate office equipment, such as fax machines, copiers, or phone systems and effect repairs when equipment malfunctions.