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6

technical consultant

  • Provide first class technical support through phone.
  • Utilize provided tools and resources to resolve customer issues.
  • Ensure proper documentation is recorded pertaining to customers account
  • Ensure highest quality of calls 
  • Meet or exceed minimum requirements (Availability,Productivity and quality)
7

technical consultant

  •   Worked as L3 team supporting Vodafone L2 team in resolving issues, maintenance the environment and package deployement.
  •  Worked on Portlet issues, work plan, request and request type issues, project configuration settings, linking project with program, resource staffing profile and org unit issues, and timesheet issues. 
  • Worked on package and hotfix deployement.
  • Solving an issue of connection between Microsoft project and work plan by applying hotfix.
  • Transferring data from Vodafone SVN repository to GitHub.
  • Worked on user creation and configuration.
  • Worked on request type creation with rules, workflow, validations and access management.
8

technical consultant

  • Configuration of CI/CD for Major applications using Jenkins and UrbonCode Deploy. 
  • Reduce build and deployment time significantly using automation.
  • Act as a configuration manager to promote set of tools in organization. 
  • Conducting training’s and demos of automation processes. 
  • Documentation of existing processes and new processes.
  • Implementation of Kanban using Rally. 
  •  Reached out to multiple application teams to train over DevOps processes
9

technical consultant

  • Developed scripts using Python to call and parse Okta REST API’s for user creation, unsuspension, and deletion
  •  Facilitate project design and architecture for three enterprise companies incorporating Okta’s identity management systems 
  • Led over 25+ training workshops to educate clients around integrating Active Directory into Okta to prepare for implementation
  • Oversee the project design group of Electrical, Mechanical, Plumbing, and Electronics for building projects.
10

technical consultant

  • Experience in Application Development and Object Oriented Programming Analysis and Design (OOAD).
  • Experience object oriented programming (OOP) concepts using Python, C++ and java. 
  •  Experienced in working with various Python Integrated Development Environments like IDLE, PyCharm,Atom, Eclipse, PyDev and Sublime Text.
  •  Understanding of front-end technologies, such as JavaScript, HTML5, and CSS3