- Provide first class technical support through phone.
- Utilize provided tools and resources to resolve customer issues.
- Ensure proper documentation is recorded pertaining to customers account
- Ensure highest quality of calls
- Meet or exceed minimum requirements (Availability,Productivity and quality)
- Worked as L3 team supporting Vodafone L2 team in resolving issues, maintenance the environment and package deployement.
- Worked on Portlet issues, work plan, request and request type issues, project configuration settings, linking project with program, resource staffing profile and org unit issues, and timesheet issues.
- Worked on package and hotfix deployement.
- Solving an issue of connection between Microsoft project and work plan by applying hotfix.
- Transferring data from Vodafone SVN repository to GitHub.
- Worked on user creation and configuration.
- Worked on request type creation with rules, workflow, validations and access management.
- Configuration of CI/CD for Major applications using Jenkins and UrbonCode Deploy.
- Reduce build and deployment time significantly using automation.
- Act as a configuration manager to promote set of tools in organization.
- Conducting training’s and demos of automation processes.
- Documentation of existing processes and new processes.
- Implementation of Kanban using Rally.
- Reached out to multiple application teams to train over DevOps processes
- Developed scripts using Python to call and parse Okta REST API’s for user creation, unsuspension, and deletion
- Facilitate project design and architecture for three enterprise companies incorporating Okta’s identity management systems
- Led over 25+ training workshops to educate clients around integrating Active Directory into Okta to prepare for implementation
- Oversee the project design group of Electrical, Mechanical, Plumbing, and Electronics for building projects.
- Experience in Application Development and Object Oriented Programming Analysis and Design (OOAD).
- Experience object oriented programming (OOP) concepts using Python, C++ and java.
- Experienced in working with various Python Integrated Development Environments like IDLE, PyCharm,Atom, Eclipse, PyDev and Sublime Text.