- Development from scratch for semi automated order based customer support ticketing system for replacing Zendesk.
- Worked on varied technologies including PHP, MySQL, SOA, MemCached, Phalcon & CsCart framework.
- Understand requirements from Stakeholders
- Structural Designing and Planning For Projects
- Analyzing Feasibility for New Projects
- Set proper expectations, provide clear status communications, and manage relationships with stakeholders.
- Monitoring Server and DB and responsible for managing load by adapting new technologies and improving architectural changes.
- Customer focused development, implementation and support.
- Generalized solutions for reports with generic functions and views to avoid redundancy in agents and script libraries
- Designed, Developed and Performance Tuning on databases such as normalizing databases includes stored procedures, constraints, triggers, indexes
- Provided technical support for SQL-Server, Oracle and DB2 databases
- Managing a team of 10 developers.
- Design and developed payment and lending solutions.
- Payment integration with PayPal, payment gateway, UPI, Bharat QR.
- Managed and successfully passed the PCI-DSS Audit.
- Managed a team of 10 developers.
- Implemented chat and workflow features.
- Implemented nesting chat features.
- Lead a team of 3 with setting up build environment, planning, tracking and build deliveries.
- Quote Management System
- Order Management System
- Product Configurator
- Integrating self-loader and other process to the SATCOM framework and reduced the loading time by implementing the parallel installing the software (uboot, kernel, and comm and host rfs).