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talent development manager

  • Register and orient new teammates to standards and procedures. Conducts virtual new hire on-boarding for newly hired teammates globally.
  • Establish clear objectives for all training calls and communicates these objectives to teammates thru virtual training calls via Webex.
  • Instruct through virtual demonstrations in one or more subjects, such as customer service, front office training, accounts receivables, daily deposit processes, and DRP best practices.
  • Reviews estimate content, repair methods and customer service representation to assess strengths and weaknesses, and to develop recommendations for development, or elimination.
  • Provides information and guidance to certify and write for DRP insurance companies (Direct Repair Program).
  • Establishes and educates teammates on processes and estimating best practices for maintaining DRP metrics and CSI (Customer Satisfaction Indexing).
  • Prepare reports on DRP performance as required by administration for weekly board meetings.

talent development manager

  • Collaborate with other teammates and professionals in the development of instructional programs.
  • Conduct follow-up visits both in person and virtually to determine if teammate training needs have been met.
  • Evaluate training materials to determine outdated or unused items to be discarded within an LMS.