Spa Manager Resume Examples

spa manager

  • Develop or implement marketing strategies.
  • Recruit, interview, or hire employees.
  • Assess employee performance and suggest ways to improve work.
  • Inventory products and order new supplies.
  • Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
  • Train staff in the use or sale of products, programs, or activities.
  • Develop staff service or retail goals and guide staff in goal achievement.

spa manager

  • Leading a team of 10 beauty therapists to reach and exceed their key performance indicators
  • Coaching 10 beauty therapists, by improving their skills and customer service skills
  • Performing beauty treatments such as facials, massage, skin needling, IPL hair reduction, microdermabrasion, waxing, tinting and spray tan
  • Keep records of client needs and preferences and the services provided
  • Inbound and outbound calls
  • Resolving customer complaints
  • Making bookings

spa manager

  • Attend professional meetings, conferences, and workshops to maintain and improve professional competence and office morale
  • Implemented electronic health records migrating from eClinical to PatientNow
  • Observe, evaluate, and cultivate high performance of 6 spa staff
  • Promote sales of medical treatments through advertisements, open houses, and participation in community events

spa manager

  • Supervised 11 employees.  
  • Evaluated performance of employees daily.
  • Developed marketing strategies.
  • Inventoried products and ordered new supplies.

spa manager

  • Revenue
  • Guest care
  • Health & safety
  • Staff management and development
  • Statistics reports
  • Marketing and promotion
  • Hotel liaison