Social Media Specialist Resume Examples

social media specialist

  • Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities or evaluate performance.
  • Answered customers complains in social media, chat support and Vodafone official email. 
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Perform clerical duties such as typing, proofreading, and sorting mail.

senior social media specialist

  • Digital Media Marketing
  • Online Media Production
  • Social Media Analytics
  • Event Organization
  • Community Acquisition
  • Content Writing for Website

senior social media specialist

  • Build and execute social media strategy through competitive research, platform
  • determination,benchmarking, messaging and audience identification
  • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
  • Set up and optimize company pages within each platform to increase the visibility of the company’s social content
  • Moderate all user-generated content in line with the moderation policy
  • Create editorial calendars and syndication schedules
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insight and best practices, and then acting on the information

social media specialist

  • Escalating the irregularities in the process flow to the concerned teams.  
  • Dealt with Influencers (Cricketers, Actors and Writers) escalations on Social Media platforms and assisted accordingly.
  • Part of the launch team for Sprinkler (New Tool) to capture all social media escalations on one platform for easy management and quick response to customers.
  • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.

social media specialist

  • Wrote social media content to increase engagement with customers.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Collaborated with advertising, production, online marketing and management teams to ensure campaigns were perfectly timed.
  • Analyzed and reported social media and online marketing campaign results.
  • Monitored return on investment of online and social media marketing efforts.
  • Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies. 

social media specialist

  • Increased audience engagement with brand websites by finding and integrating relevant videos, tweets and other online content
  • Wrote social media content to increase engagement with Followers
  • Evaluated monthly performance statistics and used data to inform future strategies
  • Wrote entertaining weekly blog posts that increased traffic and readership by [60]%
  • Boosted company’s Twitter , Instagram and Facebook pages and feed over [40]% after improving content

social media specialist

  • Conducted research and created content for several digital marketing campaigns
  • Organized marketing-related events
  • Leading a team of 6 peoples of designers, content writers, and executives. 
  • Building a content marketing strategy.

social media specialist

  •  organised internal and external resources, by maximising the advantage of individual platforms, with the growth of engagement rate by 17%. 
  • initiated online buzz monitoring system, also established crisis management workflow and optimised the status quo of issues whenever needed. 
  • developed tailor-made content focusing on target audience behaviour, lifestyle and local slangs/popular wordings to enhance audiences’ stickiness and liking to brand, in accordance with content strategy. 
  • Plan and execute online marketing strategies to promote products (such as compose weekly and monthly plan for Instagram and Facebook content, post photos and videos, write caption and other promotional copy to broadcast).

social media specialist

  • Communicate over social media to assist Riot Games players
  • Assist in troubleshooting account, tech and other game issues
  • Inform and enthuse about new release titles and content
  • Investigate player account information
  • Inform players of in-game bugs and server issues
  • Stay up to date on release dates, game knowledge and known issues
  • Educate self on new release titles in order to prove information to players

social media specialist/ diamond and jewelry consultant

  •  Social media platform maintenance for both Weibo and Wechat, including daily posting, backstage data collection, communication with public relation agency for KOL (Key Opinion Leader) cooperation
  • Wedding Show exhibition support, including inventory verification, display arrangements and on-site support 
  • Coordination with bride magazines on advertising projects 
  • Tmall store operation 
  • Phone or online based diamond and jewel education to both local and international clients
  •  Correspond with online customers via electronic mail, telephone, or other electronic messaging to address questions or complaints about products, policies, or shipping methods.