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1

social media specialist

  • Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities or evaluate performance.
  • Answered customers complains in social media, chat support and Vodafone official email. 
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Perform clerical duties such as typing, proofreading, and sorting mail.
2

senior social media specialist

  • Digital Media Marketing
  • Online Media Production
  • Social Media Analytics
  • Event Organization
  • Community Acquisition
  • Content Writing for Website
3

senior social media specialist

  • Build and execute social media strategy through competitive research, platform
  • determination,benchmarking, messaging and audience identification
  • Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
  • Set up and optimize company pages within each platform to increase the visibility of the company’s social content
  • Moderate all user-generated content in line with the moderation policy
  • Create editorial calendars and syndication schedules
  • Continuously improve by capturing and analyzing the appropriate social data/metrics, insight and best practices, and then acting on the information
4

social media specialist

  • Escalating the irregularities in the process flow to the concerned teams.  
  • Dealt with Influencers (Cricketers, Actors and Writers) escalations on Social Media platforms and assisted accordingly.
  • Part of the launch team for Sprinkler (New Tool) to capture all social media escalations on one platform for easy management and quick response to customers.
  • Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
5

social media specialist

  • Wrote social media content to increase engagement with customers.
  • Generated interest for new and upcoming product and service releases by managing social media accounts.
  • Collaborated with advertising, production, online marketing and management teams to ensure campaigns were perfectly timed.
  • Analyzed and reported social media and online marketing campaign results.
  • Monitored return on investment of online and social media marketing efforts.
  • Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.