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1
social media specialist
- Supervise the work of the office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
- Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities or evaluate performance.
- Answered customers complains in social media, chat support and Vodafone official email.
- Coordinate activities with other supervisory personnel or with other work units or departments.
- Perform clerical duties such as typing, proofreading, and sorting mail.
2
senior social media specialist
- Digital Media Marketing
- Online Media Production
- Social Media Analytics
- Event Organization
- Community Acquisition
- Content Writing for Website
3
senior social media specialist
- Build and execute social media strategy through competitive research, platform
- determination,benchmarking, messaging and audience identification
- Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action
- Set up and optimize company pages within each platform to increase the visibility of the company’s social content
- Moderate all user-generated content in line with the moderation policy
- Create editorial calendars and syndication schedules
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insight and best practices, and then acting on the information
4
social media specialist
- Escalating the irregularities in the process flow to the concerned teams.
- Dealt with Influencers (Cricketers, Actors and Writers) escalations on Social Media platforms and assisted accordingly.
- Part of the launch team for Sprinkler (New Tool) to capture all social media escalations on one platform for easy management and quick response to customers.
- Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
5
social media specialist
- Wrote social media content to increase engagement with customers.
- Generated interest for new and upcoming product and service releases by managing social media accounts.
- Collaborated with advertising, production, online marketing and management teams to ensure campaigns were perfectly timed.
- Analyzed and reported social media and online marketing campaign results.
- Monitored return on investment of online and social media marketing efforts.
- Managed relationships with high-profile clients and translated marketing and social media needs into results-driven strategies.