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1

service desk (registrar)

  • Maintains the academic record of all students and plans and implements the registration process for classes. 
  • Works with other administrators to coordinate times and locations for class meetings and resolve scheduling conflicts. 
  • Other responsibilities include keeping records of all college classes and curriculum prerequisites, 
  • Assis in determining students’ graduation eligibility.
  • Planning commencement activities and preparing information such as honors lists, transcripts and class rankings. 
2

service desk

  • Providing product/services information and resolving any emerging problems that the customer accounts might face with accuracy and efficiency.
  • Providing accurate, valid and complete information by using the right methods/tools.
  • Following communication procedures, guidelines and policies.
  • Handling customer complaints, provide appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Keeping records of customer interactions.
3

service desk

  • Provide exemplary customer service to members and prospective members. Give tours and sign up new members, completing contract forms and updating member information using computers. 
  • Run daily web join reports and document joins on spreadsheet. Run web joins to check for RFC’s before calling to welcome new members. 
  • Enter inventory into system and stock cooler and shelves. 
  • Assist members in selecting tanning products  and set up Black Card amenities for members. 
  • Completed rounds as required, filling bottles, refilling paper products and taking out trash while visually ensuring cleanliness and safety of the club.
  •  Cleaning equipment, windows, vacuuming and cleaning locker rooms as needed. 
  • Following scripts as required and making every member feels valued by Planet Fitness. 
4

service desk

  • Complete Western Union Money Transfers and Payouts, as well as Money Orders.
  • Sell age restricted items to customers and check Identification.
  • Complete returns and exchanges of unwanted/bad items.
  • Complete Western Union transfers and payouts, as well as money orders.
5

service desk

  • Accept all user problems via calls, voice mail and electronic form.
  • Respond to escalation requests and notify management as required.
  • Follow up to ensure user satisfaction in a highly client-focused environment.
  • Function independently during the off-hours 7×24 coverage. 
  •  Respond immediately and as needed, ensure that critical issues are handed off to the appropriate 2nd level resource for full resolution.