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service desk: Resume Samples & Writing Guide

Zack King 495 Highview Drive, Moneta, VA 24121
zackking@yandex.com
910-966-0719

Professional Summary

 Motivated and experienced Service Desk professional with a passion for problem-solving and customer service. Proven track record of success in resolving IT issues and providing technical support to end users. 

Employment history

Lead Service Desk, IBM San Francisco, California
March 2015 – Present
  • Support IT operations and maintenance
  • Follow established service desk protocols
  • Document service desk processes and procedures
Associate Service Desk, HP Palo Alto, California
September 2013 – February 2015
  • Track and escalate unresolved issues
  • Develop and maintain IT service catalogs
  • Provide technical assistance to end users
Entry Level Service Desk, IBM San Francisco, California
April 2012 – August 2013
  • Maintain confidentiality of user data and information
  • Manage and resolve IT service requests and incidents
  • Develop and maintain IT service catalogs

Education

Stanford University, Palo Alto, California
Bachelor of Science in Information Systems, February, 2012

Skills

Professionalism
Data Analysis
Computer Literacy
Project Management
System Monitoring
Network Design
Operating Systems
Software Installation

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Ben Nelson 14 Greenwood Avenue, East Freehold, NJ 07728
ben-nelson@icloud.com
984-262-2724

Employment history

Senior Service Desk, Apple Cupertino, California
May 2021 – Present
  • Troubleshoot hardware and software issues
  • Train users on new IT systems and services
  • Track and escalate unresolved issues
Service Desk, Oracle Redwood City, California
December 2019 – April 2021
  • Develop and maintain knowledge base articles
  • Manage and coordinate IT infrastructure projects
  • Support IT operations and maintenance
Junior Service Desk, HP Palo Alto, California
June 2018 – November 2019
  • Support IT operations and maintenance
  • Troubleshoot hardware and software issues
  • Train users on new IT systems and services

Education

University of Texas at Austin, Austin, Texas
Master of Science in Information Technology, April, 2018
University of Texas at Austin, Austin, Texas
Bachelor of Science in Software Engineering, April, 2014

Skills

Critical Thinking
Presentation
Project Management
Supervisory
Operating Systems
System Monitoring
Data Recovery
Network Design
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Tom Young 35 Ridge Drive, California, MD 20653
youngtom@aol.com
811-085-3053

Employment history

Chief Service Desk, Intel Santa Clara, California
March 2019 – Present
  • Develop and maintain knowledge base articles
  • Develop and maintain IT service catalogs
  • Maintain confidentiality of user data and information
Associate Service Desk, Microsoft Redmond, Washington
August 2018 – February 2019
  • Develop and maintain knowledge base articles
  • Maintain confidentiality of user data and information
  • Document service desk processes and procedures
Junior Service Desk, Dell Technologies Round Rock, Texas
February 2018 – July 2018
  • Respond to user queries in a timely manner
  • Troubleshoot hardware and software issues
  • Manage and coordinate IT infrastructure projects

Education

Massachusetts Institute of Technology, Boston, Massachusetts
Bachelor of Science in Information Systems Management, December, 2017

Skills

Training
Coaching
Adaptability
Listening
Network Administration
Operating Systems
Cybersecurity
Help Desk Support
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Barry Taylor 732 Alderwood Drive, Long Lake, MN 55356
barrytaylor@zoho.com
635-034-4665

Professional Summary

 A customer-focused IT professional with a passion for problem solving. Proven success in providing technical support and troubleshooting for a wide range of clients. 

Employment history

Chief Service Desk, IBM San Francisco, California
February 2014 – Present
  • Track and escalate unresolved issues
  • Maintain confidentiality of user data and information
  • Provide technical assistance to end users
Associate Service Desk, Microsoft Redmond, Washington
February 2013 – January 2014
  • Follow established service desk protocols
  • Create and maintain user accounts
  • Develop and maintain IT service catalogs
Junior Service Desk, Oracle Redwood City, California
September 2011 – January 2013
  • Develop and maintain knowledge base articles
  • Manage and coordinate IT infrastructure projects
  • Maintain confidentiality of user data and information

Education

University of California, Berkeley, California
Certified Information Systems Auditor (CISA), July, 2011

Skills

Planning
Communication
Professionalism
Emotional Intelligence
Active Directory
Cybersecurity
Network Security
System Monitoring
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Cal Benson 601 Pine St., Weston, FL 33327
calbenson@protonmail.com
835-827-0631

Employment history

Lead Service Desk, Apple Cupertino, California
July 2016 – Present
  • Provide technical assistance to end users
  • Support IT operations and maintenance
  • Train users on new IT systems and services
Service Desk, Google Mountain View, California
December 2015 – June 2016
  • Manage and resolve IT service requests and incidents
  • Provide technical assistance to end users
  • Support IT operations and maintenance
Jr. Service Desk, Google Mountain View, California
July 2014 – November 2015
  • Create and maintain user accounts
  • Track and escalate unresolved issues
  • Document service desk processes and procedures

Education

University of Texas at Austin, Austin, Texas
Master of Science in Network Engineering, May, 2014
University of Texas at Austin, Austin, Texas
Bachelor of Science in Computer Science, May, 2010

Skills

Negotiation
Research
Professionalism
Computer Literacy
Network Troubleshooting
Cloud Computing
Cybersecurity
Operating Systems
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service desk Job Descriptions; Explained

If you're applying for an service desk position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

6

service desk

  • Resolve all issues that are resolvable remotely.
  • Partnered with local IT to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions. 
1 2

service desk Job Skills

For an service desk position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Network Administration
  • Data Backup
  • Network Security
  • Cloud Computing
  • Operating Systems
  • Troubleshooting
  • System Administration
  • IT Support
  • Hardware Installation
  • Help Desk Support
  • System Monitoring
  • Software Installation
  • Technical Support
  • Network Troubleshooting
  • Active Directory
  • Disaster Recovery
  • Network Design
  • Data Recovery
  • Virtualization
  • Cybersecurity
  • System Architecture

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your service desk Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ed Turner 228 Laurel Avenue, Rosepine, LA 70634

Professional Summary

 An experienced Service Desk professional with a comprehensive understanding of Information Technology, providing technical support and customer service to end-users in a fast-paced environment. Proven ability to troubleshoot, diagnose and resolve complex technical issues quickly and efficiently. 

Employment history

Senior Service Desk, Amazon Seattle, Washington
May 2012 – Present
  • Create and maintain user accounts
  • Follow established service desk protocols
  • Troubleshoot hardware and software issues
Service Desk, Amazon Seattle, Washington
November 2010 – April 2012
  • Provide technical assistance to end users
  • Manage and resolve IT service requests and incidents
  • Track and escalate unresolved issues
Junior Service Desk, Apple Cupertino, California
June 2009 – November 2010

    Education

    University of Washington, Seattle, Washington
    Certified Cloud Security Professional (CCSP), April, 2009

    Skills

    Mentoring
    Coaching
    Professionalism
    Database Management
    Network Troubleshooting
    Active Directory
    Network Security
    Technical Support

    Include your Contact Information and Job Descriptions

    Missing job descriptions lessens your chances of getting hired.

    Key Insights
    • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
    • Keep job descriptions short but don't just list your jobs.
    • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

    How to Optimize Your service desk Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Vic Anderson 833 Fairview Drive, Snowmass Village, CO 81611
    andersonvic@protonmail.com
    921-054-4896

    Employment history

    Senior Service Desk, Apple Cupertino, California
    October 2021 – May 2022
    • TracK and escalatE unresolved issuEs
    • TroubleShoot hardwarE and softwarE issuEs
    • ManagE and coordinatE IT infrastructurE projectS
    Associate Service Desk, IBM San Francisco, California
    October 2020 – September 2021
    • Develp and maintain IT service catalogs
    • Trouble shoot hardware and softwear issues
    • Creat and maintain user accounts
    Jr. Service Desk, Accenture New York, New York
    March 2020 – September 2020
    • Docuement service desk proceses and procedrues
    • Supoort IT operations and maintence
    • Monitior service desk performace and metrices

    Education

    Stanford University, Palo Alto, California
    Master of Science in Information Systems Management, January, 2020
    Stanford University, Palo Alto, California
    Bachelor of Science in Computer Science, January, 2016

    Skills

    Coaching
    Training
    Computer Literacy
    Teamwork
    Network Administration
    Technical Support
    Troubleshooting
    Data Backup

    Correct Grammar and Address Gap Years in Your Resume

    Don't leave unexplained gaps in your work history.

    Key Insights
    • When explaining gaps in your employment section, start by being honest.
    • Elaborate on the gap and show that you never stopped learning.
    • Explain and elaborate any gap in your work history by highlighting new skills.

    service desk Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an service desk position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Zack
    King     zackking@yandex.com
    910-966-0719
    495 Highview Drive, Moneta, VA
    24121

    Lead Service Desk
    Intel
    Santa Clara, California

    Intel Hiring Team


    I am writing to express my interest in the Lead Service Desk role at Intel. As a Service Desk with 11 years of experience in Information Technology (IT), I am confident that I have the necessary skills and expertise to succeed in this position.


    As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Information Technology (IT), I am excited to apply my skills to this role and contribute to your organization's growth and success.


    I appreciate the opportunity to apply for the Lead Service Desk position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.


    Cordially,
    Zack King
    910-966-0719
    zackking@yandex.com

    Zack King






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    Resume Design Tips and Tricks

    Resume Design Tips and Tricks

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