Service Desk Analyst Resume Examples

service desk analyst

  • Escalating requests and incidents to the team manager or third party if the request cannot be resolved directly, and follow through on timely resolution.
  • Troubleshoot and resolve security applications including antivirus software. 
  • Setup, installation and activation of business applications with use of Android, iPhone and Blackberry Operating Systems. 
  • Used Service-Now ticketing system and LMI Remote support 
  • Identifying and handling high priority Incidents that affect crucial business functions.
  • Outage notifications to the business.
  •  Network and Server monitoring.