Senior Operations Manager Resume Examples

senior operations manager

  •  Direct the day-to-day manufacturing for a food production facility.
  •  Management of inventory control systems, ensuring all ingredients and packing materials are in supply and/or on order.
  • Purchasing of materials and supply chain management with vendors.
  • Investigate and implement ideas for quality improvement, increased productivity and cost reduction.
  • Managed documentation of and the training on production procedures and work instructions.
  • Maintained and communicated daily productivity and shipment reports for all departments.
  • Verified that all process control parameters were being documented and followed at all times.

senior operations manager

  • Involved in planning and coordinating all aspects of product development, product packaging, and implementation.
  • Coordination of logistics on inbound and outbound goods.
  • Oversees regulatory compliance (OSHA, DOT, SQF)
  • Procured required manufacturing equipment and parts.

senior operations manager

  • Responsible for overall operations for Outbound sales function for consumer sales department.
  • Responsible for coaching and mentoring support team for growth and development.
  • Maintains high level of customer experience through quality sales results.
  • Achieving consistent broadband conversion of 20% and improving mobile conversion from an average of 5% to a minimum of 10% by aligning commissions and targets for operations. 
  • Management of performance in all levels to ensure coaching and appropriate support is provided consistently,
  • Leadership of 200 FTE in contact center operations for Outbound function.

senior operations manager

  •  To penetrate and deepen existing client relationships and ensure mind share and wallet share from each Client 
  •  Look out for opportunities to generate incremental sale /spends and initiate cross-sell at corporate. 
  •  Understand market dynamic and share with the product team to arrive at a competitive product offering. 
  •  Interact and manage the relationship with all channels partners and corporate coordinators. 

senior operations manager

  • Directs internal operations to achieve budgeted results and other financial criteria, and to preserve the capital funds invested in the enterprise. 
  •  Participates in the development and preparation of short-term and long-range plans and budgets based upon broad organization goals and objectives.  Recommends their adoption to the Chief Executive Officer. 
  • Directs the development and installation of procedures and controls, to promote communication and adequate information flow, and thereby solidify management control and direction of the enterprise. 
  • Develops and establishes operating policies consistent with the CEO’s broad policies and objectives and insures their adequate execution.  Appraises and evaluates the results of overall operations regularly and systematically, and reports these results to the CEO 
  •  Develops and maintains a sound plan of organization.  Establishes policies to insure adequate management development and to provide for capable management succession for those functions/business units falling under his/her responsibility. 
  • Directs the development and establishment of adequate and equitable personnel policies throughout the organization, including compensation policies and employee benefit plans.  Insures that the interests and welfare of employees as individuals are preserved and protected. 

senior operations manager

  • Random Sampling generator- Generatres samples for each auditor based on criticality of Procedure, special needs covering sampling % of coders
  • Assessment tool
  • Team performance indicator.
  • Inventory Allocation

senior operations manager

  • Create rosters weekly for 40 people
  • Adhere and monitor KPI results
  • Ordering and managing inventory
  • Hiring and training new and current employees

senior operations manager

  • Responsible for technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management
  • Oversees internal quality review process and reports monthly
  • Assures compliance with client internal controls, audit requirements and service agreement requirements
  • Establishes business plan with goals and objectives for assigned clients.  Reviews/implements any changes to current business plans
  • Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and the client service requirements
  • Establishes and maintains client contacts and delivers excellent customer service
  • Participates in onsite meetings with the client twice per year.

senior operations manager

  • Responsible for recruitment, training and development of all general managers, assistant general managers and other staff. 
  • Maintain a high level of performance management for 1,000+ staff and over 50,000 members 
  • Ensure a profitable facility related to the KPI that meets the needs of our clients 
  • Responsible for the financial management of the Region including all revenue goals 
  • Controlling all Operating expenses within the set budgets 
  • Oversee  operations for 15+ clubs 
  • Ensure clubs are operating within the staffing model and budgets 

senior operations manager

  • In-charge of operations, productivity, client satisfaction and profit efficiency.
  • Partner with Managers in production, training and quality to ensure client requests and feedback are coordinated and high quality performance is sustained.
  • Plans productivity with Managers and establish LOB and Site priorities to ensure performance metric achievement.
  • Establish excellent working relationship with assigned client contact and continuously strive to improve the level of overall service, meet with clients and prepare to review production employees’ performance and determine if client needs are met or exceeded.
  • Prepare performance appraisals in a timely manner.
  • Responsible for direct reports’ progressive discipline.