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senior operations manager

  • Random Sampling generator- Generatres samples for each auditor based on criticality of Procedure, special needs covering sampling % of coders
  • Assessment tool
  • Team performance indicator.
  • Inventory Allocation
7

senior operations manager

  • Create rosters weekly for 40 people
  • Adhere and monitor KPI results
  • Ordering and managing inventory
  • Hiring and training new and current employees
8

senior operations manager

  • Responsible for technical and operational functions including compliance with company standards and industry best practices; to ensure consistent delivery of quality services; to oversee staffing and training needs; and to oversee budget preparation and profit and loss management
  • Oversees internal quality review process and reports monthly
  • Assures compliance with client internal controls, audit requirements and service agreement requirements
  • Establishes business plan with goals and objectives for assigned clients.  Reviews/implements any changes to current business plans
  • Ensures claims management policies and procedures are followed to assure meeting service standards, state statutes/regulations, disability plan document, industry best practices and the client service requirements
  • Establishes and maintains client contacts and delivers excellent customer service
  • Participates in onsite meetings with the client twice per year.
9

senior operations manager

  • Responsible for recruitment, training and development of all general managers, assistant general managers and other staff. 
  • Maintain a high level of performance management for 1,000+ staff and over 50,000 members 
  • Ensure a profitable facility related to the KPI that meets the needs of our clients 
  • Responsible for the financial management of the Region including all revenue goals 
  • Controlling all Operating expenses within the set budgets 
  • Oversee  operations for 15+ clubs 
  • Ensure clubs are operating within the staffing model and budgets 
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senior operations manager

  • In-charge of operations, productivity, client satisfaction and profit efficiency.
  • Partner with Managers in production, training and quality to ensure client requests and feedback are coordinated and high quality performance is sustained.
  • Plans productivity with Managers and establish LOB and Site priorities to ensure performance metric achievement.
  • Establish excellent working relationship with assigned client contact and continuously strive to improve the level of overall service, meet with clients and prepare to review production employees’ performance and determine if client needs are met or exceeded.
  • Prepare performance appraisals in a timely manner.
  • Responsible for direct reports’ progressive discipline.