Sales Operations Manager Resume Examples

sales operations manager

  • Managed Customer Service Team, Inside Sales professional and Receptionist /Administrator. 
  • Handled escalations from Customer Service calls and emails; offered solutions and problem-solving options to benefit the customer and company alike. 
  • Supported external Regional Business Managers, Warranty and Returns Department, Training Managers and Technical Support Department. 
  • Reviewed Departmental budget and approved all customer credit requests. 
  • Effectively solved customer challenges with resolution that both satisfies the customer and maintained profit for the company. 
  • Worked closely with Production, Operations, Shipping, Purchasing, Credit, Quality, Warranty, IT and Finance departments at numerous locations. 
  • Identified and created work instructions and procedures to streamline and enhance processes.  

sales operations manager

  • Achieve sales objectives based on company and local market goals
  • Contact new and existing clients to discuss needs to Approved Vendor List, bidding and introduce new product
  • Manage 100+ accounts while running front office as first contact to all accounts
  • Negotiate pricing with factory in order to solidify relations with customer
  • Liaison between Sales Engineers, warehouse, factory and customer
  • Web-editing; with drawings and technical writing to keep website up to date
  • Facilitated ordering procedures for Build of Materials mainly for cables current to industry 

sales operations manager

  • Managed key accounts with €11M revenue responsibility and initiated programs & services to achieve goals.
  • Developed and implemented organizational policies and procedures for the firm.
  • Developed and promoted accountability to encourage and empower employees to invest in their future. 
  • Attended meetings with Senior Management and Executive team within the organization. 
  • Participant in both departmental and cross brand project meetings for overall business improvements, re-branding and organizational restructuring. 
  • Provided employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 
  • Trained and instructed employees in job duties and company policies.