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quality assurance manager

  •  Interpreted, build upon, and comply with company quality assurance standards
  • Carefully maintained complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
  • Documented quality assurance activities with internal reporting and audits
  • Developed new standards for production and design, with improvements as needed, and created testing protocols for implementation across all service lines
  • Identified training needs and take action to ensure company-wide compliance
  • Pursued continuing education on new solutions, technology, and skills 
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quality assurance manager/lead auditor

  • Ensure that customer requirements, statutory regulations and internal requirements are enforced by the inspectors and internal auditors. 
  • Manage Repair and Manufacturing inspectors-   Manage internal auditors.  
  • Main contact for Customer’s , 3rd party and regulatory audits.
  • Responsible for creating internal audits schedules in accordance with external/internal requirements and company needs
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quality assurance manager

  •   Instrumental in the development of the Quality Management plan for the Integrated Computerized Tax Administration System (ICTAS) for the Jamaica Tax Administration Reform Project (TAXARP). 
  •  Trained Quality Assurance Analysts in Information Systems Auditing Tools and Techniques 
  • Developed and implemented Fiscal Services’ quality assurance strategic plan and department’s budget. 
  • Led a team of Business Analysts, Quality Assurance Analysts and users in the sucessfull testing and implementation of the system for the issuance of the Taxpayer Registration Number(TRN)
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quality assurance manager

  • Responsible for the Batch release for sale after reviewing the Batch Manufacturing & Packaging Records, In-process Quality Control & Finished product analysis reports.
  • Responsible for review, approval & authorisation of the system for review, approval, distribution, revision and destruction of SOPs and other controlled documents.
  • Responsible for review and approval of SOPs, Work Instructions, General Test Procedures, Product Specifications and Methods of Analysis.
  • Responsible for the review and approval of key documents such as Quality Manual, Annual Product Quality Review, Batch manufacturing and Packaging records, Process Validation, Analytical Method Validations, Equipment Qualifications, Validation Master Plan, Stability Reports etc.
  • Responsible for handling of Market Complains, Product Recalls, Change Controls, Deviations, NCR, Incidents, CAPA, OOS and OOTs etc. 
  • Responsible for conducting Root Cause Analysis to remedy Deviations having negative impact on Product Quality.
  • Responsible for the development & approval of Artworks.
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quality assurance manager

  • Evaluate calls to avoid errors.
  • Audit certain number of calls to maintain professionalism and to better communication between agents and customer.
  •  Manages projects to improve product quality with direction 
  • Manage and assist pre-production samples meetings and approval process in APAC