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1

operation specialist

  • Handles operations of North America and Canada 
  • Critically evaluate information, reports, errors and exceptions to identify and resolve account issues. 
  • Performs root cause analysis to pro-actively communicate and collaborate with key business partners to drive operational excellence Researches. 
  • Manages request received via issue trackers to meet all targets as detailed in performance expectations. 
  • Researches and resolves critical issues, escalated customer questions, concerns, difficulties, inquiries and/or problems. Set appropriate expectations; provide follow through with timely and accurate responses. 
  • Prepares and responds to data requests, ad-hoc reports, compliance requirements, and other business needs.
2

operation specialist

  • Applied performance data to evaluate and improve operations
  • Account management for the current clients and startups
  • Coordinated workshops, seminars, and special events
  • Coordinated with all departments ensuring smooth operation
  • Work on marketing and sales campaigns
  • Generated reports of findings to help management with making key decisions. 
3

operation specialist

  • Receives and creates new jobs and employee assignments in company database 
  • Updates and maintains company databases with employee, job, financial information. 
  • Interacts with field employees to provide information about job assignments 
  • Performs other duties as assigned like be part of the payroll specialist for 3 months
4

operation specialist

  • Select products for tests at specified stages in production process, and test products for performance characteristics and adherence to specifications. problems from equipment malfunctioning to introduction of new improvement.
  • Develop briefings, and slide shows to captains and commanders in charge.
  • Train people in data link use.
  • Coordinate data link networks.
5

operation specialist

  • Ensuring good growth rate to the company in every campaigns.
  • Handled escalated contacts from BPO.
  • POC for any process updates for BPO.
  • Helped in setting a new team at Chennai BPO.
  • SME and mentor for new employees.
  • Ensuring the BPO team sync with the target set by the city team.
  • Job change details,definitions on workday post.