- Handles operations of North America and Canada
- Critically evaluate information, reports, errors and exceptions to identify and resolve account issues.
- Performs root cause analysis to pro-actively communicate and collaborate with key business partners to drive operational excellence Researches.
- Manages request received via issue trackers to meet all targets as detailed in performance expectations.
- Researches and resolves critical issues, escalated customer questions, concerns, difficulties, inquiries and/or problems. Set appropriate expectations; provide follow through with timely and accurate responses.
- Prepares and responds to data requests, ad-hoc reports, compliance requirements, and other business needs.
- Applied performance data to evaluate and improve operations
- Account management for the current clients and startups
- Coordinated workshops, seminars, and special events
- Coordinated with all departments ensuring smooth operation
- Work on marketing and sales campaigns
- Generated reports of findings to help management with making key decisions.
- Receives and creates new jobs and employee assignments in company database
- Updates and maintains company databases with employee, job, financial information.
- Interacts with field employees to provide information about job assignments
- Performs other duties as assigned like be part of the payroll specialist for 3 months
- Select products for tests at specified stages in production process, and test products for performance characteristics and adherence to specifications. problems from equipment malfunctioning to introduction of new improvement.
- Develop briefings, and slide shows to captains and commanders in charge.
- Train people in data link use.
- Coordinate data link networks.
- Ensuring good growth rate to the company in every campaigns.
- Handled escalated contacts from BPO.
- POC for any process updates for BPO.
- Helped in setting a new team at Chennai BPO.
- SME and mentor for new employees.
- Ensuring the BPO team sync with the target set by the city team.
- Job change details,definitions on workday post.