Sign in Manager Of Operations Resume Examples
manager of operations
- In collaboration with the General Manager, develop and facilitate training programs for both public and private sector organizations.
- Analyse skill gaps and performance improvement opportunities within our target markets at the widest level of engagement and coverage.
- Research, develop and implement in consultation with managers high-quality contemporary training programs to meet organizational, department and participant needs.
- Liaise with external training providers and educational institutions to identify appropriate external training solutions.
- Provide support in the development, implementation of a corporate marketing plan, business development and operations.
manager of operations
- Edited company website on WordPress to update information and create new events.
- Manage cash and inventory using Office Excel spreadsheets to minimize losses.
- Handled phone calls, e-mails, and voicemails to assist customers.
- Created a manual in Office Word to train the person who would replace me.
- Convince customers to purchase tickets and attraction passes.
senior manager of operations
- Provided leadership on-site and remotely to a staff of fifty five to seventy five (55 -75) direct reports including supervisors, team leads, and front line associates.
- Reduced staff turnover by 15% in 2017, bench marking a record-setting improvement in staff retention due to the success of employee-development and incentive programs.
- Developed and lead a passionate and experienced Customer Service division that created and delivered an exceptional service experience.
- Collaborated with other departments to integrate logistics with business systems and processes.
- Prepared annual department budgets for approval to fund and increase operational efficiencies.
- Defined and implemented quantitative performance measures to establish performance objectives to achieve department and corporate strategic goals.
- Generated forecasts to determine future staffing needs utilizing predictive analytics applications.
manager of operations
- Direct or coordinate the supportive services of the business.
- Set goals and deadlines for the office.
- Oversee the disposal of medical waste.
- Artist management and productions for various clients.
manager of operations
- Maintain metrics, reports, process documentation, across multiple groups.
- Collaborate with other departments to solve client issues with business systems or processes.
- Plan or implement improvements to internal or external systems or processes to improve client satisfaction
- Submit project deliverables, ensuring adherence to quality
manager of operations / sr. loan resolution counselor
- Organize call campaigns
- Analyze employee productivity based on company requirements
- Communicate tasks and goals
- Coordinate processes
- Resolve customer escalations in a timely manner
- Credit reporting to all major bureaus
- Employee quarterly and yearly reviews
senior manager of operations
- Plan and oversee strategic, operational, and administrative programs for two separate departments (Accounts Payable and Procurement)
- Established and implemented short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitor and evaluate output and performance of departments and operational effectiveness, and suggest and implement changes required for improvement.
- Provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the Procurement and Accounts Payable Departments
- Analyze, design, document, and implement internal reporting systems and procedures for the organization, including metrics for finance team
- Design, coordinate, and implement training programs for personnel within the organization for new employees
- Manage and/or provide day-to-day leadership to employees within the Procurement and Accounts Payable departments.
- Handle escalated client issues and provide excellent customer service to clients
manager of operations
- Prepare samples
- Collect samples of gases, soils, water, industrial wastewater, or asbestos products to conduct tests on pollutant levels or identify sources of pollution. for testing and analysis.
- Maintenance of the city water system and sewage system
- Maintain city grounds
manager of operations
- Managing all equipments and events at the soul level.
- Analyzed data to evaluate performance of staff in meeting key performance indicators (KPIs), objectives and to determine areas of potential cost reductions, program improvements, or policy changes.
- Developed business disaster recovery plans (BDRPs) decision making and communications, continuity of critical departmental processes, temporary shut-down of non-critical departments and to ensure continuity of operations.
- Performed interviews as needed to ensure that high-performing sustainable teams were recruited and developed to achieve goals.
manager of operations
- Provided high level of costumer assistance prior and post sale. Minimizing customer frustration on order delays and/or product issues.
- Conducted daily communication with factory in Portugal to fully understand production process to enrich my knowledge when dealing with customer’s issues.
- Worked directly with company owner and sales director in managing the retail daily operations.
- Implemented orders and facilitated logistics to fulfill delivery of furniture to clients. Including wholesalers, retailers, architects, designers and direct consumers.
- Managed required documents for domestic and international shipments, including container deliveries.
- Coordinated monthly and yearly inventory of the warehouse and implemented strategies to reduce shrinkage and damages.
- Maintained US stock level to support quick ship, CRM and visual merchandise of the Soho showroom.
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