Manager Of Operations Resume Examples

manager of operations

  • In collaboration with the General Manager, develop and facilitate training programs for both public and private sector organizations.
  • Analyse skill gaps and performance improvement opportunities within our target markets at the widest level of engagement and coverage. 
  • Research, develop and implement in consultation with managers high-quality contemporary training programs to meet organizational, department and participant needs. 
  • Liaise with external training providers and educational institutions to identify appropriate external training solutions. 
  • Provide support in the development, implementation of a corporate marketing plan, business development and operations. 

manager of operations

  • Edited company website on WordPress to update information and create new events.
  • Manage cash and inventory using Office Excel spreadsheets to minimize losses.
  • Handled phone calls, e-mails, and voicemails to assist customers.
  • Created a manual in Office Word to train the person who would replace me.
  • Convince customers to purchase tickets and attraction passes.

senior manager of operations

  • Provided leadership on-site and remotely to a staff of fifty five to seventy five (55 -75) direct reports including supervisors, team leads, and front line associates.
  • Reduced staff turnover by 15% in 2017, bench marking a record-setting improvement in staff retention due to the success of employee-development and incentive programs.
  •  Developed and lead a passionate and experienced Customer Service division that created and delivered an exceptional service experience.
  • Collaborated with other departments to integrate logistics with business systems and processes.
  • Prepared annual department budgets for approval to fund and increase operational efficiencies.
  • Defined and implemented quantitative performance measures to establish performance objectives to achieve department and corporate strategic goals.
  • Generated forecasts to determine future staffing needs utilizing  predictive analytics applications.

manager of operations

  • Direct or coordinate the supportive services of the business.
  • Set goals and deadlines for the office.
  • Oversee the disposal of medical waste.
  • Artist management and productions for various clients.

manager of operations

  • Maintain metrics, reports, process documentation, across multiple groups.
  • Collaborate with other departments to solve client issues with business systems or processes.
  • Plan or implement improvements to internal or external systems or processes to improve client satisfaction
  • Submit project deliverables, ensuring adherence to quality 

manager of operations / sr. loan resolution counselor

  • Organize call campaigns 
  • Analyze employee productivity based on company requirements
  • Communicate tasks and goals
  • Coordinate processes
  • Resolve customer escalations in a timely manner
  • Credit reporting to all major bureaus
  • Employee quarterly and yearly reviews

senior manager of operations

  • Plan and oversee strategic, operational, and administrative programs for two separate departments (Accounts Payable and Procurement)
  • Established and implemented short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitor and evaluate output and performance of departments and operational effectiveness, and suggest and implement changes required for improvement.
  • Provide strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the Procurement and Accounts Payable Departments
  • Analyze, design, document, and implement internal reporting systems and procedures for the organization, including metrics for finance team 
  • Design, coordinate, and implement training programs for personnel within the organization for new employees
  • Manage and/or provide day-to-day leadership to employees within the Procurement and Accounts Payable departments. 
  • Handle escalated client issues and provide excellent customer service to clients 

manager of operations

  • Prepare samples
  • Collect samples of gases, soils, water, industrial wastewater, or asbestos products to conduct tests on pollutant levels or identify sources of pollution. for testing and analysis.
  • Maintenance of the city water system and sewage system
  • Maintain city grounds 

manager of operations

  • Managing all equipments and events at the soul level.
  • Analyzed data to evaluate performance of staff in meeting key performance indicators (KPIs), objectives and to determine areas of potential cost reductions, program improvements, or policy changes.
  • Developed business disaster recovery plans (BDRPs)  decision making and communications, continuity of critical departmental processes, temporary shut-down of non-critical departments and to ensure continuity of operations. 
  • Performed interviews as needed to ensure that high-performing sustainable teams were recruited and developed to achieve goals.

manager of operations

  • Provided high level of costumer assistance prior and post sale. Minimizing customer frustration on order delays and/or product issues.
  •  Conducted daily communication with factory in Portugal to fully understand production process to enrich my knowledge when dealing with customer’s issues. 
  • Worked directly with company owner and sales director in managing the retail daily operations.
  • Implemented orders and facilitated logistics to fulfill delivery of furniture to clients. Including wholesalers, retailers, architects, designers and direct consumers. 
  • Managed required documents for domestic and international shipments, including container deliveries.   
  • Coordinated monthly and yearly inventory of the warehouse and implemented strategies to reduce shrinkage and damages.
  • Maintained US stock level to support quick ship, CRM and visual merchandise of the Soho showroom.