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1
manager of operations
- In collaboration with the General Manager, develop and facilitate training programs for both public and private sector organizations.
- Analyse skill gaps and performance improvement opportunities within our target markets at the widest level of engagement and coverage.
- Research, develop and implement in consultation with managers high-quality contemporary training programs to meet organizational, department and participant needs.
- Liaise with external training providers and educational institutions to identify appropriate external training solutions.
- Provide support in the development, implementation of a corporate marketing plan, business development and operations.
2
manager of operations
- Edited company website on WordPress to update information and create new events.
- Manage cash and inventory using Office Excel spreadsheets to minimize losses.
- Handled phone calls, e-mails, and voicemails to assist customers.
- Created a manual in Office Word to train the person who would replace me.
- Convince customers to purchase tickets and attraction passes.
3
senior manager of operations
- Provided leadership on-site and remotely to a staff of fifty five to seventy five (55 -75) direct reports including supervisors, team leads, and front line associates.
- Reduced staff turnover by 15% in 2017, bench marking a record-setting improvement in staff retention due to the success of employee-development and incentive programs.
- Developed and lead a passionate and experienced Customer Service division that created and delivered an exceptional service experience.
- Collaborated with other departments to integrate logistics with business systems and processes.
- Prepared annual department budgets for approval to fund and increase operational efficiencies.
- Defined and implemented quantitative performance measures to establish performance objectives to achieve department and corporate strategic goals.
- Generated forecasts to determine future staffing needs utilizing predictive analytics applications.
4
manager of operations
- Direct or coordinate the supportive services of the business.
- Set goals and deadlines for the office.
- Oversee the disposal of medical waste.
- Artist management and productions for various clients.
5
manager of operations
- Maintain metrics, reports, process documentation, across multiple groups.
- Collaborate with other departments to solve client issues with business systems or processes.
- Plan or implement improvements to internal or external systems or processes to improve client satisfaction
- Submit project deliverables, ensuring adherence to quality
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