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manager of operations

  • In collaboration with the General Manager, develop and facilitate training programs for both public and private sector organizations.
  • Analyse skill gaps and performance improvement opportunities within our target markets at the widest level of engagement and coverage. 
  • Research, develop and implement in consultation with managers high-quality contemporary training programs to meet organizational, department and participant needs. 
  • Liaise with external training providers and educational institutions to identify appropriate external training solutions. 
  • Provide support in the development, implementation of a corporate marketing plan, business development and operations. 

manager of operations

  • Edited company website on WordPress to update information and create new events.
  • Manage cash and inventory using Office Excel spreadsheets to minimize losses.
  • Handled phone calls, e-mails, and voicemails to assist customers.
  • Created a manual in Office Word to train the person who would replace me.
  • Convince customers to purchase tickets and attraction passes.

senior manager of operations

  • Provided leadership on-site and remotely to a staff of fifty five to seventy five (55 -75) direct reports including supervisors, team leads, and front line associates.
  • Reduced staff turnover by 15% in 2017, bench marking a record-setting improvement in staff retention due to the success of employee-development and incentive programs.
  •  Developed and lead a passionate and experienced Customer Service division that created and delivered an exceptional service experience.
  • Collaborated with other departments to integrate logistics with business systems and processes.
  • Prepared annual department budgets for approval to fund and increase operational efficiencies.
  • Defined and implemented quantitative performance measures to establish performance objectives to achieve department and corporate strategic goals.
  • Generated forecasts to determine future staffing needs utilizing  predictive analytics applications.

manager of operations

  • Direct or coordinate the supportive services of the business.
  • Set goals and deadlines for the office.
  • Oversee the disposal of medical waste.
  • Artist management and productions for various clients.

manager of operations

  • Maintain metrics, reports, process documentation, across multiple groups.
  • Collaborate with other departments to solve client issues with business systems or processes.
  • Plan or implement improvements to internal or external systems or processes to improve client satisfaction
  • Submit project deliverables, ensuring adherence to quality