loan servicing specialist Resume Examples

loan servicing specialist

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Contacted delinquent borrowers in order to determine reason for delinquency.
Initiated workout programs, analyzed mortgagor’s financial statements, and reviewed mortgagor’s payment record.
Solid knowledge in all aspects of loan servicing; including loan origination, escrows, special loans, collections,loss mitigation, foreclosure, REO, cash reconciliation, and state and federal regulations.
Updated application data, secured current financial information, obtained commitments for repayment plans and determined best resolution to mitigate losses.

Worked in an extremely detailed position with set deadlines and requirements
Interacted with customers, guarantors, and creditors in solving deliquencies on accounts and filing claims with the federal government
Expedited student loan claims by using strong working knowledge of government rules & regulations, leading to less claims and more loans being paid
Found solutions to deliquent student loan accounts and seek to resolve them
Maintained database records through student loan software programs such as PHEAA & MESA
Tested Mohela’s applications & processes in merging with the Direct Loan System
Ensured diversity & inclusion within the company by being a founding member of the Mohela Diversity Team