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1
loan servicing specialist
- Contacted delinquent borrowers in order to determine reason for delinquency.
- Initiated workout programs, analyzed mortgagor’s financial statements, and reviewed mortgagor’s payment record.
- Solid knowledge in all aspects of loan servicing; including loan origination, escrows, special loans, collections,loss mitigation, foreclosure, REO, cash reconciliation, and state and federal regulations.
- Updated application data, secured current financial information, obtained commitments for repayment plans and determined best resolution to mitigate losses.
2
loan servicing specialist
- Worked in an extremely detailed position with set deadlines and requirements
- Interacted with customers, guarantors, and creditors in solving deliquencies on accounts and filing claims with the federal government
- Expedited student loan claims by using strong working knowledge of government rules & regulations, leading to less claims and more loans being paid
- Found solutions to deliquent student loan accounts and seek to resolve them
- Maintained database records through student loan software programs such as PHEAA & MESA
- Tested Mohela’s applications & processes in merging with the Direct Loan System
- Ensured diversity & inclusion within the company by being a founding member of the Mohela Diversity Team
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