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1

leasing professional

  • Administrative tasks: filed and followed up on completed maintenance requests, arranged meetings, answered phones and responded to e-mails, electronically filed all prospect and resident information.
  • Showed available units to prospective residents, processed applications, and preparing initial lease agreements.
  • Provided excellent problem solving resolution skills, dealing directly with customers to identify problems, resolve issues, and establish positive relationships.
  • Generated and executed leasing contracts
  • Increased customer retention by 18% year over year
  • Maintained exceptional sales record and provided exceptional customer service – strong multitasking skills.
  • Lead and collaborated with other team members on special projects and initiatives.
2

leasing professional

  • Accompany Renters during visits to and inspections of property, advising them on the suitability and value of the apartments they are visiting.
  • Act as an intermediary in negotiations between renters and property management.
  • Resolve resident complaints or answer residents’ questions regarding policies and procedures.
  • Incorporated solid communication and writing skills through newsletters, advertisements and social media
3

leasing professional

  • Generate interest in the community by touring the property with prospects and answering questions about the amenities, local community and other property details.
  • Assist prospects in qualifying for an apartment home by collecting appropriate information and initiating background checks.
  • Ensuring all fees,deposits are collected by prospects or residents in a timely manner. 
  • Track all leads via the guest card system and follow up with all prospects.
  • Maintaining a 50% closing ratio.
  • Meeting our goals for lease up on phase 1,2, and 3.
  • Walk all move in’s
4

leasing professional (full time)

  • Supervise the work of 6 community assistants. 
  • Played an active role in the renewal and resident retention process. 
  • Responsible for ensuring the “model” apartments and target apartments are ready for show.
  • Maintaining work areas and office in clean and orderly manner.
5

leasing professional

  • Achieved one of the best apartment complexes rated on Apartment Ratings for 2 years in a row
  • Handled all renewals and resident retention
  • Processed all invoices
  • Helped manage an apartment complex that was 392 units.
  • Proficient in Onesite, Yardi and Lead2lease
  • Knowledgeable in Ops Technology
  • Know how to successfully create offline invoices, perform safety meetings, submit help desk tickets. 

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