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it support analyst

  • To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
  • To solve or escalate the IT related problems and follow them through until their conclusion. These could range from urgent calls requiring immediate attention to requests for maintenance on hardware or information relating to the introduction of new systems.
  • To manage start/end of day processes such as report printing for various departments. 
  • Manage and set-up video conferences

junior it support analyst

  • Worked directly with IT Director to plan the visit of data centers for whole IT Department.
  •  Created visual and comprehensible diagrams for workflow of various processes using MS Visio and Visual Paradigm
  • Documented errors and solution which will be helpful in future
  • Maintained company websites and servers
  • Provided Level 1 and 2 technical support to employees

it support analyst

  • Supports blackberry and BYOD (Android and Apple devices)
  • Configure and Deploy RSA tokens
  • Supports Market Data applications – Bloomberg / Reuters / Fidessa / etc.
  • Daily  server backups – Networker / AS400

it support analyst

  • Providing first level IT support for internal users.
  • Processing user access requests to network resources with proper approvals.
  • Facilitating user external collaboration by creating and maintaining ftp portals.
  • Sending emails to the affected user groups in case of planned or unplanned service outages.
  • Answer telephones, direct calls and respond to the users through various communication channels (Telephone, Skype for Business VOIP, emails, chats).
  • Providing technical support with mobile technologies (MS Intune Company Portal) on iOS devices.
  • Deploying software programs to individual users and user groups using existing systems management software (SCCM) and troubleshooting for failed installations.

it support analyst

  • Liaise with vendors for asset procurements or 3rd party issues 
  • Manage voice systems – Cisco IP Phones
  • Network administration – Switch patching / Setting up VLANs / WIFI