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1

helpdesk engineer

  • Network Monitoring. 
  • Alert for proper updates. 
  • Responsibile for installation and implementation for security programs.
  • Traffic monitoring network. 
2

helpdesk engineer

  • Phone support and level 1 and 2 IT support for Petrochina, CV shipping and island wide Petrol service station. 
  • Other daily task includes email test, service station ping test and backup checks. 
  • Coordination and case log with external vendor for faulty hardware replacement.
  • Logging of daily cases into system to keep track/follow up daily task.
  • Daily coordination with system engineers to troubleshoot complicated issues. (e.g. Firewall rules, user access rights issue).
  • Handling of internal user service request.
  • Overseas support via TeamViewer for Dubai and Myanmar office.
3

helpdesk engineer

  • Troubleshoot network or connectivity problems for guest.
  • Helping with the login process, password reset, givingdedicated connections to guest.
  • Handling issues regarding the internet connectivity.
  • Assisted with tech refresh within organisation for desktop/laptop and corporate mobile devices.
4

helpdesk engineer

  • Setting up desktop/laptop for new staff. (Imaging and configuring plus patching of network points at user desk).
  • IT induction for new staff on board.
  • Liaising and testing with overseas office for video conference.
  • Meeting room setup for staff/external vendors.
5

helpdesk engineer (dhl)

  • Handling system troubleshooting for PC hardware and software.
  • Remote desktop users for software troubleshooting. ie MS Office, Windows and other used software.
  • Asset Management entry and updates.
  • Virus and threats control and clean up.
  • End user device support.