- Network Monitoring.
- Alert for proper updates.
- Responsibile for installation and implementation for security programs.
- Traffic monitoring network.
- Phone support and level 1 and 2 IT support for Petrochina, CV shipping and island wide Petrol service station.
- Other daily task includes email test, service station ping test and backup checks.
- Coordination and case log with external vendor for faulty hardware replacement.
- Logging of daily cases into system to keep track/follow up daily task.
- Daily coordination with system engineers to troubleshoot complicated issues. (e.g. Firewall rules, user access rights issue).
- Handling of internal user service request.
- Overseas support via TeamViewer for Dubai and Myanmar office.
- Troubleshoot network or connectivity problems for guest.
- Helping with the login process, password reset, givingdedicated connections to guest.
- Handling issues regarding the internet connectivity.
- Assisted with tech refresh within organisation for desktop/laptop and corporate mobile devices.
- Setting up desktop/laptop for new staff. (Imaging and configuring plus patching of network points at user desk).
- IT induction for new staff on board.
- Liaising and testing with overseas office for video conference.
- Meeting room setup for staff/external vendors.
helpdesk engineer (dhl)
- Handling system troubleshooting for PC hardware and software.
- Remote desktop users for software troubleshooting. ie MS Office, Windows and other used software.
- Asset Management entry and updates.
- Virus and threats control and clean up.
- End user device support.