boy

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
START YOUR RESUME NOW

helpdesk engineer: Resume Samples & Writing Guide

Quinn Carter 76 Sunnyvale Avenue, Millstone, KY 41838
carterquinn@aol.com
855-550-8639

Professional Summary

 A highly motivated Helpdesk Engineer with extensive experience in software development and troubleshooting. Proven ability to resolve technical issues quickly and efficiently, while providing excellent customer service. 

Employment history

Lead Helpdesk Engineer, Intel Santa Clara, California
November 2008 – Present
  • Identify and resolve software performance and scalability issues
  • Provide technical training and support to software developers
  • Analyze software requirements and design solutions
Helpdesk Engineer, Apple Cupertino, California
April 2008 – October 2008
  • Develop and maintain software documentation
  • Develop and maintain software development standards
  • Monitor system performance and performance metrics
Entry Level Helpdesk Engineer, Adobe San Jose, California
October 2007 – March 2008
  • Analyze and resolve software defects
  • Troubleshoot software issues and provide technical support to software developers
  • Install, configure, and maintain software applications

Education

Stanford University, Palo Alto, California
Network Security, August, 2007

Skills

Written Communication
Training
Professionalism
Creativity
CSS
Debugging
HTML
Agile Methodology

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume
Derek Martin 615 Sycamore St., Independence, MN 55359
martinderek@icloud.com
789-297-9849

Professional Summary

 Highly experienced helpdesk engineer with a proven track record of providing exceptional customer service and technical support in the software development field. Skilled in problem-solving and troubleshooting, with a focus on delivering efficient solutions. 

Employment history

Chief Helpdesk Engineer, Apple Cupertino, California
October 2011 – Present
  • Identify and resolve software performance and scalability issues
  • Analyze software requirements and design solutions
  • Troubleshoot software issues and provide technical support to software developers
Helpdesk Engineer, Adobe San Jose, California
April 2010 – September 2011
  • Develop and maintain software development standards
  • Collaborate with software developers to ensure quality software development
  • Provide technical training and support to software developers
Jr. Helpdesk Engineer, Google Mountain View, California
November 2008 – March 2010
  • Create and maintain software development process documentation
  • Analyze software requirements and design solutions
  • Analyze and resolve software defects

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania
Bachelor of Science in Mobile Application Development, September, 2008

Skills

Project Management
Reporting
Stress Management
Self-Motivation
Networking
CSS
DevOps
Mobile Development
Build My Resume
Danny Benson 951 Riverview Drive, Humbird, WI 54746
dannybenson@gmail.com
693-176-6053

Professional Summary

 Helpdesk Engineer with extensive experience in software development, providing technical support and troubleshooting for customers. Proven success in resolving customer issues quickly and efficiently. 

Employment history

Senior Helpdesk Engineer, Intel Santa Clara, California
May 2012 – Present
  • Identify and resolve software performance and scalability issues
  • Test new software releases and provide feedback
  • Monitor system performance and performance metrics
Helpdesk Engineer, Microsoft Redmond, Washington
November 2011 – May 2012
  • Analyze software requirements and design solutions
  • Troubleshoot software issues and provide technical support to software developers
  • Install, configure, and maintain software applications
Entry Level Helpdesk Engineer, Apple Cupertino, California
May 2011 – October 2011
  • Respond to inquiries and provide assistance to software developers
  • Provide technical training and support to software developers
  • Test new software releases and provide feedback

Education

University of Texas, Austin, Texas
Doctor of Philosophy in Business Analysis, March, 2011
University of Texas, Austin, Texas
Bachelor of Science in Business Analysis, March, 2007

Skills

Database Management
Attention to Detail
Critical Thinking
Reliability
C++
Object-Oriented Programming
Cloud Computing
DevOps
Build My Resume
Xavier Richards 827 Pleasant St., Parcelas Peñuelas, PR 00757
xavierrichards@zoho.com
986-926-6819

Employment history

Chief Helpdesk Engineer, Dell Round Rock, Texas
February 2018 – Present
  • Analyze software requirements and design solutions
  • Provide technical guidance to software developers
  • Provide technical training and support to software developers
Associate Helpdesk Engineer, IBM Armonk, New York
August 2016 – January 2018
  • Install, configure, and maintain software applications
  • Collaborate with software developers to ensure quality software development
  • Analyze software requirements and design solutions
Junior Helpdesk Engineer, IBM Armonk, New York
March 2015 – July 2016
  • Respond to inquiries and provide assistance to software developers
  • Develop and maintain software documentation
  • Troubleshoot software issues and provide technical support to software developers

Education

Stanford University, Palo Alto, California
Master of Science in User Experience Design, January, 2015
Stanford University, Palo Alto, California
Bachelor of Science in Cloud Computing, January, 2011

Skills

Data Analysis
Stress Management
Mentoring
Documentation
Algorithms
Data Structures
Mobile Development
Debugging
Build My Resume
George Harris 154 Oakview Drive, Argenta, IL 62501
georgeharris93@outlook.com
926-838-0680

Employment history

Lead Helpdesk Engineer, Oracle Redwood City, California
October 2017 – Present
  • Collaborate with software developers to ensure quality software development
  • Develop and maintain software development standards
  • Identify and resolve software performance and scalability issues
Associate Helpdesk Engineer, Intel Santa Clara, California
March 2017 – September 2017
  • Collaborate with software developers to ensure quality software development
  • Develop and implement software fixes
  • Install, configure, and maintain software applications
Junior Helpdesk Engineer, Dell Round Rock, Texas
September 2016 – February 2017
  • Develop and maintain software documentation
  • Test new software releases and provide feedback
  • Identify and resolve software performance and scalability issues

Education

Stanford University, Palo Alto, California
Doctor of Philosophy in Network Security, July, 2016
Stanford University, Palo Alto, California
Bachelor of Science in Mobile Application Development, July, 2012

Skills

Supervisory
Presentation
Leadership
Flexibility
DevOps
Java
Security
Version Control
Use This helpdesk engineer Resume Template

Not in love with this template? Browse our full library of resume templates

helpdesk engineer
Build My Resume
Build My Resume

helpdesk engineer Job Descriptions; Explained

If you're applying for an helpdesk engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

helpdesk engineer

  • Network Monitoring. 
  • Alert for proper updates. 
  • Responsibile for installation and implementation for security programs.
  • Traffic monitoring network. 
2

helpdesk engineer

  • Phone support and level 1 and 2 IT support for Petrochina, CV shipping and island wide Petrol service station. 
  • Other daily task includes email test, service station ping test and backup checks. 
  • Coordination and case log with external vendor for faulty hardware replacement.
  • Logging of daily cases into system to keep track/follow up daily task.
  • Daily coordination with system engineers to troubleshoot complicated issues. (e.g. Firewall rules, user access rights issue).
  • Handling of internal user service request.
  • Overseas support via TeamViewer for Dubai and Myanmar office.
3

helpdesk engineer

  • Troubleshoot network or connectivity problems for guest.
  • Helping with the login process, password reset, givingdedicated connections to guest.
  • Handling issues regarding the internet connectivity.
  • Assisted with tech refresh within organisation for desktop/laptop and corporate mobile devices.
4

helpdesk engineer

  • Setting up desktop/laptop for new staff. (Imaging and configuring plus patching of network points at user desk).
  • IT induction for new staff on board.
  • Liaising and testing with overseas office for video conference.
  • Meeting room setup for staff/external vendors.
5

helpdesk engineer (dhl)

  • Handling system troubleshooting for PC hardware and software.
  • Remote desktop users for software troubleshooting. ie MS Office, Windows and other used software.
  • Asset Management entry and updates.
  • Virus and threats control and clean up.
  • End user device support.
1 2

helpdesk engineer Job Skills

For an helpdesk engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Structures
  • Algorithms
  • Object-Oriented Programming
  • C++
  • Java
  • JavaScript
  • HTML
  • CSS
  • SQL
  • Linux
  • Networking
  • Security
  • Debugging
  • Version Control
  • Agile Methodology
  • Software Testing
  • Cloud Computing
  • DevOps
  • API Development
  • Mobile Development

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your helpdesk engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ursula Edwards 680 Willow St., Topawa, AZ 85639

Employment history

Lead Helpdesk Engineer, Google Mountain View, California
November 2015 – May 2022
  • Provide technical guidance to software developers
  • Collaborate with software developers to ensure quality software development
  • Provide technical training and support to software developers
Helpdesk Engineer, Adobe San Jose, California
November 2014 – October 2015
  • Respond to inquiries and provide assistance to software developers
  • Provide technical guidance to software developers
  • Collaborate with software developers to ensure quality software development
Entry Level Helpdesk Engineer, Oracle Redwood City, California
May 2013 – October 2014
  • Test new software releases and provide feedback
  • Create and maintain software development process documentation
  • Develop and maintain software documentation

Education

Stanford University, Palo Alto, California
Doctor of Philosophy in Web Development, March, 2013
Stanford University, Palo Alto, California
Bachelor of Science in Web Development, March, 2009

Skills

Troubleshooting
Strategic Thinking
Networking
Professionalism
Version Control
API Development
Object-Oriented Programming
Debugging

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights
  • Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
  • Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your helpdesk engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Zoe Green 398 Winterwood Drive, Tonica, IL 61370
greenzoe0@icloud.com
969-256-9474

Employment history

Chief Helpdesk Engineer, Microsoft Redmond, Washington
December 2019 – Present
  • Identifyd and resolv software performanc and scalabiliti issuess
  • Developd and maintian software developement standardss
  • Provid technicall guidanc to software developerss
Associate Helpdesk Engineer, Dell Round Rock, Texas
June 2018 – November 2019
  • Provide technicl guidnce to software developers
  • Analyze softwar requirments and design solutons
  • Respnd to inquirise and provide assitance to software developres
Junior Helpdesk Engineer, Apple Cupertino, California
June 2017 – June 2018
  • "I went to the store to buy some food
  • I went to the store too buy some food.

Education

University of Washington, Seattle, Washington
Web Development, May, 2017

Skills

Business Acumen
Accounting
Coaching
Networking
C++
API Development
Debugging
Object-Oriented Programming

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights
  • Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
  • Before submitting your resume, double check to avoid typos.

helpdesk engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an helpdesk engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Quinn
Carter carterquinn@aol.com
855-550-8639
76 Sunnyvale Avenue, Millstone, KY
41838

Lead Helpdesk Engineer
Microsoft
Redmond, Washington

To the respected Microsoft Recruitment Team


I am a results-driven Helpdesk Engineer with 16 years of experience in Software Development. I am excited to submit my application for the Lead Helpdesk Engineer role at Microsoft, where I believe I can make a valuable contribution to your team.


Throughout my life, I have been passionate about Software Testing and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Software Development, has given me the opportunity to develop my skills in Written Communication and Training, which I am excited to apply to the role at Microsoft. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.


Thank you for considering my application for the Lead Helpdesk Engineer role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.


Sincerely,
Quinn Carter
855-550-8639
carterquinn@aol.com

Quinn Carter






CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Looking to explore other career options within the Software Development field?

Check out our other resume of resume examples.

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

last guy

Build your Resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
CREATE MY RESUME NOW