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1

help desk support (internship)

  • Installing and configuring computers, hardware, operating systems and applications.
  •  Monitoring and maintaining computer systems and networks. 
  • Troubleshooting systems and network problems and diagnosing and solving hardware or software faults.
  • Routers ,switches and L2/L3 instruments installation and configuration. 
2

help desk support (internship)

  • Installing and configuring computers, hardware, operating systems and applications. 
  • Monitoring and maintaining computer systems and networks. 
  • Troubleshooting systems and network problems and diagnosing and solving hardware or software faults. 
  • Routers ,switches and L2/L3 instruments installation and configuration 
3

help desk support (internship)

  • Routers ,Switches and L2/L3 instruments installation and configuration. 
  • Managing and coordinating projects and finishing them in a strict time limit
  • Dealing with problems that students had with their PC’s
  • Writing lengthy documentation about procedures and how some systems work.
4

help desk support

  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Walk the student/staff member through the problem-solving process
  • Create documentation training for new technology for staff members
  • Add/remove users in active directory 
  • Set up computers depending on requirements 
  • Install hardware
5

help desk support

  • Create brochures using Adobe photoshop.
  • Providing access to computer software to the new users. 
  • Installing, configuring and troubleshooting issues ondesktops, laptops, phones and other personal devices.
  • Diagnosed and repaired PCs, including hardware component