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1
healthcare business analyst
- Own relationship with the customers and requirements for provider initial and re-credentialing data, delegated credentialing data, provider demographics maintenance, contracts configuration, claims adjudication and provider portal systems.
- Manage IT project execution to ensure adherence to customer requirements and Sprint schedule.
- Maintain healthy relationships with external and internal vendors/stakeholders for successful project implementation and maintenance.
- Point of contact for Provider Operations team
- Assess current or future customer needs and priorities through communicating directly with customers, exploring automation feasibility approaches, including as-is and to-be state analysis, and cost comparison analysis.
- Develop work flow, UML and use case diagrams.
- Provide clear, detailed business requirements to the development team such as Solution Architects, Data Architects, Developers, Software Testers.
2
healthcare business analyst
- Support development team through out the development period in the Sprint by attending JAD sessions and clarifying requirements with customers.
- Approve test scenarios and test cases documented by Software Testers.
- Perform and approve UAT testing with the customers.
- Identify problems uncovered during UAT testing and customer feedback, and refer problems to the development team for correction using a bug tracking system.
- Communicate upgrades and enhancements to customers.
- Answer customer inquiries regarding software applications to resolve problems.
- Develop training materials and procedures, and train users in the proper use of software applications developed or enhanced.