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1

healthcare business analyst

  • Own relationship with the customers and requirements for provider initial and re-credentialing data, delegated credentialing data, provider demographics maintenance, contracts configuration, claims adjudication and provider portal systems.
  • Manage IT project execution to ensure adherence to customer requirements and Sprint schedule.
  • Maintain healthy relationships with external and internal vendors/stakeholders for successful project implementation and maintenance.
  • Point of contact for Provider Operations team
  • Assess current or future customer needs and priorities through communicating directly with customers, exploring automation feasibility approaches, including as-is and to-be state analysis, and cost comparison analysis.
  • Develop work flow, UML and use case diagrams.
  • Provide clear, detailed business requirements to the development team such as Solution Architects, Data Architects, Developers, Software Testers.
2

healthcare business analyst

  • Support development team through out the development period in the Sprint by attending JAD sessions and clarifying requirements with customers.
  • Approve test scenarios and test cases documented by Software Testers.
  • Perform and approve UAT testing with the customers.
  • Identify problems uncovered during UAT testing and customer feedback, and refer problems to the development team for correction using a bug tracking system.
  • Communicate upgrades and enhancements to customers.
  • Answer customer inquiries regarding software applications to resolve problems.
  • Develop training materials and procedures, and train users in the proper use of software applications developed or enhanced.