Guest Service Representative Resume Examples

guest service representative

  • Answered an average of 30 calls per day by addressing guest inquiries, solving problems and providing information.
  • Politely assisted guests with check ins and check outs.
  • Created/managed reservations.
  • Communicated with head housekeeper the status of rooms.
  • Managed cash drops accurately.
  • Light cleaning.

guest service representative

  • Greet patrons attending entertainment events.
  • Settle seating disputes or help solve other customer concerns.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

guest service representative

  • Communicate with all departments of the store to ensure fluidity within the team when assisting customers. 
  • Receive store-wide training to understand and comply with the work duties and responsibilities of every department. 
  • Follow and enforce all safety guidelines and recommendations. 
  • Train new members of the team extensively and bring them up to speed with high expectations on customer service.
  • Minimize theft and crime by remaining in direct contact with loss prevention and assets protection specialists at all times.    

guest service representative

  • Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Helped with drawings/promotions that may have been held on particular days. 
  • Effectively handle guest requests by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions. Make recommendations regarding shopping, dining, or entertainment.

guest service representative

  • Handle inbound calls and support service requests from direct customers.
  • Process reservation orders requested directly by guests including new reservations, changes, cancellations and accepting payments.
  • Gather critical guest information, including name, phone number, and e-mail address, and enter data into the lead generation system.  Gather guest information from every inbound call depending on booking status.
  • Assist with role playing for new training classes when needed

guest service representative

  • Greet visitors and guests with outgoing and friendly demeanor
  • Assist visitors with making admissions and show decisions, informing guests of Adler ticket packages, memberships, and other offerings
  • Provide exceptional customer service to all museum guests
  • Work with Galaxy POS and ticketing system
  • Reconcile cash drawer and receipts with end-of-day reports
  • Respond to internal museum requests, manage will call requests, and answer telephones when necessary
  • Work in a small team, greeting and orientating school groups to ensure a knowledgable experience

guest service representative

  • Checking guests into and out of their rooms using designated computer system
  • Cleaning, folding, and organizing hotel linens and towels
  • Stocking housekeeping carts
  • Light housekeeping duties

guest service representative

  • Worked full-time while in college (May 2005 – Jan 2008).  
  • Worked full-time after leaving public accounting to search for private accounting opportunities (July 2009 – Apr 2011).  
  • Check in/out guests and assist them with any possible questions they may have and direct them to their correct destinations.
  • Properly input guest information and room charges into the computer software while verifying identifications for credit card and cash sales.  
  • Verify room charges for guests and remediate any errors (audit).
  • Process payments and reconcile shift cash payments drops.  
  • Provide customer service for guests with issues and complaints.  

guest service representative/ housekeeping

  • Answer inquiries pertaining to company policies and services, and resolve occupants’ complaints.
  • Protect equipment and make sure there are no inadequacies.
  • Notify superiors on any damages, deficits and disturbances.
  • Check stocking levels of all consumables and replace when appropriate.
  • Adhere strictly to rules regarding health and safety and be aware of any company-related practices.
  • Ability to work with little supervision and maintain a high level of performance.
  • Customer-oriented and friendly.

guest service representative

  • Keep records of room availability and guests’ accounts manually or using computers.
  • Perform bookkeeping activities such as balancing accounts and conducting nightly audits.
  • Plan, schedule, or supervise the work of other employees.
  • Post charges; such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.