guest service representative Resume Examples

guest service representative

Build My Resume

Not in love with this template? Browse our full library of resume templates

Build your resume in 15 minutes

Use professional field-tested resume templates that follow the exact resume rules employers look for.

Related Resumes & Cover Letters

Answered an average of 30 calls per day by addressing guest inquiries, solving problems and providing information.
Politely assisted guests with check ins and check outs.
Created/managed reservations.
Communicated with head housekeeper the status of rooms.
Managed cash drops accurately.
Light cleaning.

Greet patrons attending entertainment events.
Settle seating disputes or help solve other customer concerns.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

Communicate with all departments of the store to ensure fluidity within the team when assisting customers.
Receive store-wide training to understand and comply with the work duties and responsibilities of every department.
Follow and enforce all safety guidelines and recommendations.
Train new members of the team extensively and bring them up to speed with high expectations on customer service.
Minimize theft and crime by remaining in direct contact with loss prevention and assets protection specialists at all times.

Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Helped with drawings/promotions that may have been held on particular days.
Effectively handle guest requests by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
Answer inquiries pertaining to hotel services, guest registration, and travel directions. Make recommendations regarding shopping, dining, or entertainment.

Handle inbound calls and support service requests from direct customers.
Process reservation orders requested directly by guests including new reservations, changes, cancellations and accepting payments.
Gather critical guest information, including name, phone number, and e-mail address, and enter data into the lead generation system. Gather guest information from every inbound call depending on booking status.
Assist with role playing for new training classes when needed

1 2 3 … 7