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1
guest service representative
- Answered an average of 30 calls per day by addressing guest inquiries, solving problems and providing information.
- Politely assisted guests with check ins and check outs.
- Created/managed reservations.
- Communicated with head housekeeper the status of rooms.
- Managed cash drops accurately.
- Light cleaning.
2
guest service representative
- Greet patrons attending entertainment events.
- Settle seating disputes or help solve other customer concerns.
- Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
- Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
- Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
3
guest service representative
- Communicate with all departments of the store to ensure fluidity within the team when assisting customers.
- Receive store-wide training to understand and comply with the work duties and responsibilities of every department.
- Follow and enforce all safety guidelines and recommendations.
- Train new members of the team extensively and bring them up to speed with high expectations on customer service.
- Minimize theft and crime by remaining in direct contact with loss prevention and assets protection specialists at all times.
4
guest service representative
- Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Helped with drawings/promotions that may have been held on particular days.
- Effectively handle guest requests by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions. Make recommendations regarding shopping, dining, or entertainment.
5
guest service representative
- Handle inbound calls and support service requests from direct customers.
- Process reservation orders requested directly by guests including new reservations, changes, cancellations and accepting payments.
- Gather critical guest information, including name, phone number, and e-mail address, and enter data into the lead generation system. Gather guest information from every inbound call depending on booking status.
- Assist with role playing for new training classes when needed
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