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1

guest service representative

  • Answered an average of 30 calls per day by addressing guest inquiries, solving problems and providing information.
  • Politely assisted guests with check ins and check outs.
  • Created/managed reservations.
  • Communicated with head housekeeper the status of rooms.
  • Managed cash drops accurately.
  • Light cleaning.
2

guest service representative

  • Greet patrons attending entertainment events.
  • Settle seating disputes or help solve other customer concerns.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
3

guest service representative

  • Communicate with all departments of the store to ensure fluidity within the team when assisting customers. 
  • Receive store-wide training to understand and comply with the work duties and responsibilities of every department. 
  • Follow and enforce all safety guidelines and recommendations. 
  • Train new members of the team extensively and bring them up to speed with high expectations on customer service.
  • Minimize theft and crime by remaining in direct contact with loss prevention and assets protection specialists at all times.    
4

guest service representative

  • Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Helped with drawings/promotions that may have been held on particular days. 
  • Effectively handle guest requests by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions. Make recommendations regarding shopping, dining, or entertainment.
5

guest service representative

  • Handle inbound calls and support service requests from direct customers.
  • Process reservation orders requested directly by guests including new reservations, changes, cancellations and accepting payments.
  • Gather critical guest information, including name, phone number, and e-mail address, and enter data into the lead generation system.  Gather guest information from every inbound call depending on booking status.
  • Assist with role playing for new training classes when needed