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guest service manager

  • Expertly managed, recruited, supervised and trained front-desk associates for the 3-star hotel. 
  •  Provided ongoing assistance to both large and small groups pertinent to travel, tourism, entertainment, and other requests.  
  • Managed front desk administrative duties, including handling of payments, guest tracking, and shift opening and closing procedures  Responsible for ordering food and supplies for the gift bar, office, and pantry areas. 
  •  Successfully established new room booking contracts with major cargo airlines.