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  • Perform emergency medical dispatch and crisis intervention services
  • Monitor and respond to an operating gate system and alarms
  • Answer telephones and give information to callers, take messages or transfer calls to appropriate individuals
  • Perform some administrative as set up and manage paper or electronic filing systems


  • Conferred with customers or supervising personnel to address questions, problems, or requests for service.
  • Relayed work orders, messages, or information to or from drivers by using telephones or two-way radios.
  • Booking ride appointments for customers.
  • Politely assisted customers via telephone.
  • Communication skills.


  •  Monitors the Inspection Service’s national radio traffic, record events, provide information requested by radio users.
  • Monitors intrusion detection systems using automated alarm monitoring software, initiate internal or police response based on defined criteria, accurately capture event information, confirm the accuracy of data recorded in the alarm database, interact with postal employees including postal inspectors, postal customers, and police departments.
  • Monitors and process after-hours phone traffic.
  • Carries out specific tasks and duties of a similar nature and scope as required for the assigned site. 


  • Monitor personnel or equipment locations and utilization to coordinate service and schedules.
  • Oversee all communications within specifically assigned territories.
  • answer 911 calls
  • maintain  communication with police officers


  • Scheduling daily flights.
  • Scheduling employee working times.
  • Organizing fleet maintenance.
  • Dispatching flights.  
  • Transfer calls accordingly.