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director of professional services

  • Establish a new department for Mobile Banking Professional Services based on the goals and needs identified by company leadership; 
  • Assemble a team of front-end and back-end developers, Quality Assurance and other engineers, managers. Responsible for department staffing – including recruitment and on-boarding;
  • Manage day-to-day activities of team members by setting work schedules, hosting one-on-one meetings, setting personal goals, and assisting with professional growth; 
  • Responsible for the department budget and for delivering financial reports to company leadership;
  • Establish internal and external policies and procedures for the department, including interactions with Account Management and Sales departments, implementation team, and other product teams;
  • Manage the pipeline for custom mobile banking software development requests: review initial client requests and meet with clients (Financial Institutions) to discuss requirements and timelines
  • Manage and coordinate estimations with product managers and development team; work closely with clients and account managers to turn requests into executed contracts;

director of professional services

  • Manage and prioritize the backlog of custom projects, work with SCRUM teams to plan functionality for Sprints and bring it to delivery; 
  • Oversee development and testing and track feature execution; assess risks and come up with solutions to address/mitigate them; ensure that all issues and questions are resolved and functionality is accepted by the client; 
  • Oversee managers to implement and bring the functionality to production for end-users; make sure that functionality is accepted by the client and all the issues and findings are resolved;
  • Make sure that every delivered functionality is accompanied by sufficient documentation (functional and technical specifications; test plans; implementation materials; marketing materials, etc.) upon releasing it to the client; make sure that functionality is generally releasable and supportable as a part of Mobile Banking applications;
  • Gather feedback from clients and stakeholders after project completion to improve the development process for future custom projects;
  • Participate in Finovate and other FinTech conferences.