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director of operations

  • Plan and implement policies to maximize revenue and or increase productivity.
  • Analyze operations to evaluate performance of department staff in meeting objectives
  • Establish and maintain relationships with client contacts and provide assistance with problems they encounter.
  • Implement corrective action plans to solve client or departmental challenges.
  • Maintain metrics, reports, and process documentation
  • Act as  a liaison between operations and vendor management operations.
  • Prepare and negotiate contract changes with clients and vendors

director of operations

  • Act as staff contact for IT company.
  • Conducted annual technicians’ reviews and organized monthly review meetings/trainings.  
  • Trained project managers to manage client expectations and mitigate client disputes.