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1

director of operations

  • Responsible for overseeing 35 locations, supervisiing the Budget of every location with in my area to ensure Units are porfitable according to the plan.
  • Analyzed monthly P&L for corporate reporting.
  • Monitor the facilities to ensure those remain safe, secure, and well-maintained.
  • Conducted in – house, unannounced inspections to ensure QSC is being implemented at every location.
  • Responsible to provide Guidance and Direction to each DM in the Region to accomplish Financial and operational Goals.
  • Formulate, direct and coordinate marketing activities to promote products at every location.
  • Responsible for coordinating, develop training programs in the Region for new products.
2

director of operations

  • Prepare operational and risk reports for management analysis.
  • Direct or coordinate an organization’s financial or budget activities to increase efficiency.
  • Analyze operations to evaluate performance of staff in meeting objectives.
  • Appoint department heads or managers and delegate responsibilities to them.
  • Resolve customer complaints regarding service and contract compliance.
3

director of operations

  • Responsible for all aspects of operations and development for regions covering Louisiana, North Dakota, and Colorado which includes over $40 million dollars each year in gross revenue.
  • Work with Engineering and Operations teams to identify workover projects with the highest return on cash for the company.
  • Supervise and mentor 35 full time employees in the office and field.
  • Review and evaluate all acquisitions, including financial documents, field visits, and employee interviews.
  • Streamline and modernize all processes across all departments including Accounting, Engineering, Land, and HR
  • Oversee all Accounting functions including JIB/Revenue runs, monthly financials, accounts payable, and accounts receivable.
  • Work with regulatory agencies in three states to ensure correct and on time filings, compliance with each states unique requirements, and  build cooperation between the state agencies and our teams on the ground.
4

director of operations

  • Analyze operations to evaluate performance in meeting objectives and  determine areas of potential cost reduction.
  • Serve as liaison between organizations, shareholders, and outside organizations.
  • Prepare annual operations  budgets.
  • Perform annual employee performance.
  • Insure the areas of operations is meeting the safety and environmental goals of the company and outside agencies.
  • Involved in troubleshooting operational issues.
5

director of operations

  • Responsible for the day to day Operations of all LOBs under current span of 300+ FTEs serving an onshore Bank.
  • Functions under span includes Inbound and Outbound Voice, Email and Back Office in a Captive Setting
  • Current span functions includes Customer Service, Dispute Resolution, Direct Deposit, Collections and Human Resource Back Office for a US Bank.
  • Establishes Strategic Account Plan and creates detailed targets to successfully deliver KPIs, develops and deploys new solutions and programs within assigned customers
  • Provides executive level interaction between companies including C level meetings and site visits 
  • Oversee daily call center operations and business planning, assuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence. 
  • Partner with HR, WFM, Recruiting and other support functions, regarding objective staffing levels and hiring qualifications.