5 Amazing director of operations Resume Examples (Updated 2023) + Skills & Job Descriptions

director of operations

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director of operations: Resume Samples & Writing Guide

Professional Summary

A highly organized and results-driven professional with extensive experience in business management and operations. Proven ability to develop and implement successful strategies that drive growth and increase efficiency.

Employment history

Senior Director Of Operations, Deloitte New York City, New York

September 2012 – Present

Develop and maintain relationships with customers, vendors, and other stakeholders
Manage and develop business strategies and plans
Create and implement systems to optimize operational efficiency

Associate Director Of Operations, KPMG New York City, New York

September 2011 – August 2012

Develop and maintain relationships with customers, vendors, and other stakeholders
Collaborate with other departments to ensure efficient operations
Monitor and manage expenses and budgets

Entry Level Director Of Operations, Microsoft Redmond, Washington

September 2010 – August 2011

Monitor and manage expenses and budgets
Manage and develop business strategies and plans
Analyze operational data and identify areas for improvement

Education

Harvard Business School, Boston, Massachusetts

Financial Management Certificate, July, 2010

Skills

Negotiation

Interpersonal

Risk Management

Research

Quality Assurance

Financial Management

Supervisory

Customer Service

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Professional Summary

A highly organized and detail-oriented professional with extensive experience in business management. Proven success in leading and managing teams to achieve operational objectives and drive organizational growth.

Employment history

Chief Director Of Operations, Accenture Chicago, Illinois

June 2012 – Present

Oversee day-to-day operations of the business
Monitor and manage expenses and budgets
Ensure compliance with all applicable laws and regulations

Associate Director Of Operations, Accenture Chicago, Illinois

November 2011 – May 2012

Develop and manage operational performance metrics
Develop and implement operational policies and procedures
Analyze operational data and identify areas for improvement

Entry Level Director Of Operations, KPMG New York City, New York

November 2010 – October 2011

Develop and implement operational policies and procedures
Lead and motivate teams to achieve organizational goals
Collaborate with other departments to ensure efficient operations

Education

University of California, Los Angeles Anderson School of Management, California

Bachelor of Business Administration, September, 2010

Skills

Leadership

Training

Adaptability

Attention to Detail

Innovation

Troubleshooting

Reporting

Accounting

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Employment history

Lead Director Of Operations, IBM San Francisco, California

October 2018 – Present

Monitor and manage expenses and budgets
Foster a culture of continuous improvement and innovation
Analyze operational data and identify areas for improvement

Associate Director Of Operations, Oracle Redwood Shores, California

March 2018 – September 2018

Collaborate with other departments to ensure efficient operations
Monitor and manage expenses and budgets
Foster a culture of continuous improvement and innovation

Junior Director Of Operations, Oracle Redwood Shores, California

September 2017 – February 2018

Ensure compliance with all applicable laws and regulations
Manage staff recruitment, training, and development
Monitor and report on operational performance and progress

Education

University of Chicago Booth School of Business, Chicago, Illinois

Bachelor of Science in Business Economics, July, 2017

Skills

Business Acumen

Data Analysis

Self-Motivation

Communication

Troubleshooting

Risk Management

Reporting

Innovation

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Professional Summary

Dynamic and results-oriented leader with extensive experience in business management and operational excellence. Proven success in driving efficiency, increasing productivity, and developing high-performing teams.

Employment history

Lead Director Of Operations, Microsoft Redmond, Washington

June 2014 – Present

Ensure compliance with all applicable laws and regulations
Oversee day-to-day operations of the business
Develop and manage operational performance metrics

Director Of Operations, Deloitte New York City, New York

December 2012 – May 2014

Lead and motivate teams to achieve organizational goals
Monitor and report on operational performance and progress
Analyze customer feedback and implement changes to improve customer satisfaction

Entry Level Director Of Operations, Accenture Chicago, Illinois

January 2012 – December 2012

Oversee day-to-day operations of the business
Manage and develop business strategies and plans
Create and implement systems to optimize operational efficiency

Education

Northwestern University Kellogg School of Management, Evanston, Illinois

Bachelor of Science in Accounting, November, 2011

Skills

Adaptability

Public Speaking

Problem Solving

Computer Literacy

Database Management

Troubleshooting

Accounting

Social Media

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Employment history

Senior Director Of Operations, Deloitte New York City, New York

May 2018 – Present

Monitor and manage expenses and budgets
Develop and implement operational policies and procedures
Develop and manage operational performance metrics

Director Of Operations, KPMG New York City, New York

November 2017 – May 2018

Develop and implement operational policies and procedures
Develop and maintain relationships with customers, vendors, and other stakeholders
Foster a culture of continuous improvement and innovation

Junior Director Of Operations, Microsoft Redmond, Washington

November 2016 – October 2017

Develop and implement operational policies and procedures
Manage and develop business strategies and plans
Develop and maintain relationships with customers, vendors, and other stakeholders

Education

University of Chicago Booth School of Business, Chicago, Illinois

Doctor of Science in Business Analytics, September, 2016

University of Chicago Booth School of Business, Chicago, Illinois

Bachelor of Arts in Business Economics, September, 2012

Skills

Negotiation

Strategic Thinking

Collaboration

Self-Motivation

Innovation

Supervisory

Training

Reporting

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director of operations Job Descriptions; Explained

If you're applying for an director of operations position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

director of operations

Responsible for overseeing 35 locations, supervisiing the Budget of every location with in my area to ensure Units are porfitable according to the plan.
Analyzed monthly P&L for corporate reporting.
Monitor the facilities to ensure those remain safe, secure, and well-maintained.
Conducted in – house, unannounced inspections to ensure QSC is being implemented at every location.
Responsible to provide Guidance and Direction to each DM in the Region to accomplish Financial and operational Goals.
Formulate, direct and coordinate marketing activities to promote products at every location.
Responsible for coordinating, develop training programs in the Region for new products.

director of operations

Prepare operational and risk reports for management analysis.
Direct or coordinate an organization’s financial or budget activities to increase efficiency.
Analyze operations to evaluate performance of staff in meeting objectives.
Appoint department heads or managers and delegate responsibilities to them.
Resolve customer complaints regarding service and contract compliance.

director of operations

Responsible for all aspects of operations and development for regions covering Louisiana, North Dakota, and Colorado which includes over $40 million dollars each year in gross revenue.
Work with Engineering and Operations teams to identify workover projects with the highest return on cash for the company.
Supervise and mentor 35 full time employees in the office and field.
Review and evaluate all acquisitions, including financial documents, field visits, and employee interviews.
Streamline and modernize all processes across all departments including Accounting, Engineering, Land, and HR
Oversee all Accounting functions including JIB/Revenue runs, monthly financials, accounts payable, and accounts receivable.
Work with regulatory agencies in three states to ensure correct and on time filings, compliance with each states unique requirements, and build cooperation between the state agencies and our teams on the ground.

director of operations

Analyze operations to evaluate performance in meeting objectives and determine areas of potential cost reduction.
Serve as liaison between organizations, shareholders, and outside organizations.
Prepare annual operations budgets.
Perform annual employee performance.
Insure the areas of operations is meeting the safety and environmental goals of the company and outside agencies.
Involved in troubleshooting operational issues.

director of operations

Responsible for the day to day Operations of all LOBs under current span of 300+ FTEs serving an onshore Bank.
Functions under span includes Inbound and Outbound Voice, Email and Back Office in a Captive Setting
Current span functions includes Customer Service, Dispute Resolution, Direct Deposit, Collections and Human Resource Back Office for a US Bank.
Establishes Strategic Account Plan and creates detailed targets to successfully deliver KPIs, develops and deploys new solutions and programs within assigned customers
Provides executive level interaction between companies including C level meetings and site visits
Oversee daily call center operations and business planning, assuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.
Partner with HR, WFM, Recruiting and other support functions, regarding objective staffing levels and hiring qualifications.

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director of operations Job Skills

For an director of operations position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Supervisory
Risk Management
Database Management
Training
Innovation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Relationship Management

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your director of operations Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Professional Summary

A highly experienced and accomplished business professional with a proven track record of success in the role of Director of Operations. Experienced in providing strategic direction and operational excellence to ensure the successful delivery of projects and initiatives.

Employment history

Chief Director Of Operations, Ernst & Young New York City, New York

February 2011 – Present

Oversee day-to-day operations of the business
Develop and manage operational performance metrics
Monitor and manage expenses and budgets

Director Of Operations, McKinsey & Company New York City, New York

February 2010 – January 2011

Analyze operational data and identify areas for improvement
Collaborate with other departments to ensure efficient operations
Ensure compliance with all applicable laws and regulations

Junior Director Of Operations, Microsoft Redmond, Washington

February 2009 – January 2010

Education

University of California, Los Angeles Anderson School of Management, California

Doctor of Arts in Human Resources Management, December, 2008

University of California, Los Angeles Anderson School of Management, California

Bachelor of Arts in Business Analytics, January, 2004

Skills

Negotiation

Process Improvement

Financial Management

Planning

Visualization

Innovation

Database Management

Troubleshooting

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your director of operations Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Director Of Operations, IBM San Francisco, California

October 2011 – May 2022

Manege staff recruiment, trainning, and develpment
Anaylze opertional data and indentify areas for improvent
Develp and implement opertional policies and proceduers

Director Of Operations, Bain & Company Boston, Massachusetts

April 2011 – September 2011

Creat and implement systems too optimise operational efficiency
Analyse customer feedback and implement changes too improve customer satifaction
Developp and maintan relationships with customers, vendors, and other stakeholderes.

Entry Level Director Of Operations, Bain & Company Boston, Massachusetts

September 2010 – March 2011

Monitr and report on operational performance and progress
Mnitor and manage expenses and budgets
Overseee day-to-day operations of the business.

Education

University of Pennsylvania, Philadelphia, Pennsylvania

Doctor of Arts in Business Management, August, 2010

University of Pennsylvania, Philadelphia, Pennsylvania

Bachelor of Arts in Human Resources Management, August, 2006

Skills

Documentation

Emotional Intelligence

Risk Management

Innovation

Reporting

Project Management

Quality Assurance

Process Improvement

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

director of operations Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an director of operations position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Director Of Operations
Ernst & Young
New York City, New York

To the Hiring Team at Ernst & Young

I am excited to apply for the Senior Director Of Operations position at Ernst & Young. As a highly skilled Director Of Operations with 13 years of experience in Business Management, I am confident that I can contribute significantly to your organization.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Business Analysis to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.

Sincerely,
Yolie Jones
772-595-2077
[email protected]

Yolie Jones

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