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151

customer service officer

  • Attending inbound calls on behalf of Bell Mobility from Canada. 
  • Informing clients about new packages
  • Reduce average time for resolving customer mobility issues.
  • Improve customer satisfaction ratings.
152

customer service officer

  • Greet callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders,  or obtain details of complaints
  • Determine charges for services requested, collect payments, or arrange for billing
  • To accurately process MF and Insurance transactions within agreed timelines.
153

customer service officer

  • Operate a telephone switchboard and answer the public’s questions in relation to legal court proceedings
  • Train new starters on switchboard and provide guidance when needed
  • Update data entry information on electronic case files
  • Receipting confidential documents from victims, police, lawyers and clerks
  • Organise video links and meetings through Outlook 
154

customer service officer

  • Direct and assist passengers in airport.
  • Answer passengers’ questions about flights, aircrafts, arrival times and schedules.
  • To ensure clearing, cash, and all suspense accounts are reconciled daily. 
  • To process Vendor Bills and manage other related admin activities.
155

customer service officer

  • Served customers efficiently
  •  Processed transactions
  •  Cash handling and balancing with zero errors
  •  Advised and educated customers about their options
  •  Used a variety of computer programs and applications.
  • Worked in a team to achieve targets and positive outcomes for customers and the bank.