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1

customer service officer

  • Teller transactions
  •  Cash handling
  •  Compliance
  •  Identifying sales opportunities and providing a warm referral to Customer Relationship Specialist 
  •  Promoted within one month of entering banking industry to next role within branch
2

customer service officer

  • Provide concierge services within the mall, Vivocity
  • Interacting with customers’ to provide information in response to queries
  • Assisting customers’ in loyalty and mall redemption programme
  • Sales of Mapletree shopping vouchers
  • Handling and resolving customers’ complaint
  • Assist customers’ in missing person within the mall
  • Handling lost and found items
3

customer service officer / swim teacher

  • Obtained Austswim teacher of water safety 
  • Trained in 400 gold and swim & play programs 
  • Taught vacation and school programs: interm swimming and swim vac 
  • Confer with customers by telephone or in person to provide information about products or services 
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using Udio Management Software.
  • General desk duties including cleaning and filling stock
4

customer service officer

  • CASH HANDLING AND ATM REPLENISHMENT
  • ACCOUNT OPENING+CHEQUE BOOK,ATM ,SMS
  • ATM,ACCOUNTS,CHEQUE CLEARING AND ITS RECORD KEEPING
  • LOCAL STATIONARY AND MONTH END CLOSING 
  • GENERATOR LOG BOOK MAINTENANCE
5

customer service officer

  • Review insurance policy terms to determine best product for customers
  • Achieve set targets & KPI’s
  • Deal with difficult, sometimes emotional situations
  • Accurate processing of claims and data