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1

customer service agent

  • Resolve customer complaints or answer customers’ questions regarding procedures.
  • Answer calls and placed orders of the customer.
  • My job duties were to be a call center representative to which i would answer on average 80 calls per day for United Health Care and Humana.
  •  When fulfilling my job duties i would address customers inquiries, solving problems and providing any information needed for theirmedical and or prescription drug plans. 
2

customer service agent

  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Processed Payments and Assisted with service upgrades.
  • Adjusted billing as necessary
  • Dispatched roadside assistance 
  • Handled and de-escalated calls on a daily basis 
3

customer service agent

  • Provide legendary service to maintain positive relationships with all passengers.
  • Handling all aspects of ticketing/ check-in/ boarding/ baggage services/ reservations.
  • Handling cash/ credit card transactions for ticket sales/ upgrades/ refunds. 
  • Working as a team to handle situations such as over sales/ delayed/ cancelled flights.
4

customer service agent

  • First line of contact for customers for a long distance company.
  • Assisted customers with various request through email and chat.
  • Accounting and credit request.
  • Closing accounts of deceased customers.
  • Repair request.
  • General inquiries.    
  • Delivered excellent customer service.
5

customer service agent

  •  Assisted customers that were calling in to pay on their tolls bill, add, or make changes in their toll account. 
  • Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs. 
  • Maintains sincere interest in providing stellar customer care. 
  • Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction. 
  • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image. 
  •  Ability to create positive customer relationships by defusing angry and upset customers. Attention to detail-documentation and follow-up