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customer service agent: Resume Samples & Writing Guide
Employment history
Lead Customer Service Agent, Paychex Rochester, New York
July 2019 – Present
- Answer customer questions regarding HR policies, procedures, and benefits
- Maintain customer service standards and ensure customer satisfaction
- Assist in the development of HR policies and procedures
Customer Service Agent, Insperity Kingwood, Texas
January 2018 – June 2019
- Develop and maintain relationships with customers
- Maintain customer service standards and ensure customer satisfaction
- Answer customer questions regarding HR policies, procedures, and benefits
Junior Customer Service Agent, Mercer New York City, New York
August 2016 – December 2017
- Respond to and resolve customer inquiries and complaints in a timely manner
- Maintain customer service standards and ensure customer satisfaction
- Document customer interactions and update customer information in the HR database
Education
University of North Carolina at Chapel Hill, Chapel Hill, North Carolina
Bachelor of Science in Human Resources Management, June, 2016
Skills
Emotional Intelligence
Collaboration
Training
Financial Management
Documentation
Quality Assurance
Business Analysis
Communication
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Employment history
Lead Customer Service Agent, Workday Pleasanton, California
March 2023 – Present
- Assist with the recruitment process, including screening and interviewing applicants
- Prepare and submit reports to the HR department
- Act as a liaison between customers and the HR department
Associate Customer Service Agent, Paychex Rochester, New York
August 2022 – February 2023
- Respond to and resolve customer inquiries and complaints in a timely manner
- Document customer interactions and update customer information in the HR database
- Assist with the recruitment process, including screening and interviewing applicants
Jr. Customer Service Agent, Workday Pleasanton, California
March 2021 – July 2022
- Assist with employee onboarding, orientation, and training
- Prepare and submit reports to the HR department
- Assist with the recruitment process, including screening and interviewing applicants
Education
Cornell University, Ithaca, New York
Master of Science in Human Resources Leadership, January, 2021
Cornell University, Ithaca, New York
Bachelor of Science in Human Resources Administration, January, 2017
Skills
Analytical
Time Management
Problem Solving
Creativity
Attention to Detail
Problem Solving
Database Management
Communication
Professional Summary
A customer service-oriented professional with extensive experience in the Human Resources field. Skilled in developing strong relationships with customers and providing exceptional customer service.
Employment history
Chief Customer Service Agent, ADP Roseland, New Jersey
July 2014 – Present
- Develop and maintain relationships with customers
- Answer customer questions regarding HR policies, procedures, and benefits
- Assist with employee onboarding, orientation, and training
Associate Customer Service Agent, Paylocity Schaumburg, Illinois
February 2013 – June 2014
- Maintain customer service standards and ensure customer satisfaction
- Investigate and resolve customer complaints
- Document customer interactions and update customer information in the HR database
Entry Level Customer Service Agent, Workday Pleasanton, California
February 2012 – January 2013
- Provide information and assistance to customers regarding HR services
- Document customer interactions and update customer information in the HR database
- Monitor customer feedback and provide feedback to the HR department
Education
Pennsylvania State University, University Park, Pennsylvania
Doctor of Philosophy in Human Resources Administration, December, 2011
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Human Resources Management, December, 2007
Skills
Visualization
Troubleshooting
Risk Management
Problem Solving
Data Analysis
Interpersonal
Attention to Detail
Time Management
Employment history
Senior Customer Service Agent, Benefitfocus Charleston, South Carolina
July 2018 – Present
- Provide guidance to customers on HR-related topics
- Assist with the recruitment process, including screening and interviewing applicants
- Act as a liaison between customers and the HR department
Customer Service Agent, TriNet San Leandro, California
July 2017 – June 2018
- Maintain customer service standards and ensure customer satisfaction
- Provide information and assistance to customers regarding HR services
- Prepare and submit reports to the HR department
Entry Level Customer Service Agent, Paylocity Schaumburg, Illinois
December 2016 – June 2017
- Answer customer questions regarding HR policies, procedures, and benefits
- Maintain customer service standards and ensure customer satisfaction
- Assist in the development of HR policies and procedures
Education
Harvard University, Cambridge, Massachusetts
Master of Arts in Human Resources Development, October, 2016
Harvard University, Cambridge, Massachusetts
Bachelor of Arts in Human Resources Leadership, October, 2012
Skills
Strategic Thinking
Risk Management
Collaboration
Listening
Business Analysis
Troubleshooting
Time Management
Process Improvement
Employment history
Senior Customer Service Agent, Paylocity Schaumburg, Illinois
January 2023 – Present
- Assist with the recruitment process, including screening and interviewing applicants
- Provide information and assistance to customers regarding HR services
- Investigate and resolve customer complaints
Associate Customer Service Agent, TriNet San Leandro, California
August 2021 – December 2022
- Respond to and resolve customer inquiries and complaints in a timely manner
- Maintain customer service standards and ensure customer satisfaction
- Prepare and submit reports to the HR department
Entry Level Customer Service Agent, Paylocity Schaumburg, Illinois
January 2021 – July 2021
- Prepare and submit reports to the HR department
- Maintain confidentiality of customer information
- Assist with the recruitment process, including screening and interviewing applicants
Education
University of Texas at Austin, Austin, Texas
Doctor of Philosophy in Human Resources Leadership, December, 2020
University of Texas at Austin, Austin, Texas
Bachelor of Science in Human Resources Consulting, December, 2016
Skills
Computer Literacy
Accounting
Collaboration
Planning
Microsoft Office
Technical Writing
Business Analysis
Problem Solving
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customer service agent Job Descriptions; Explained
If you're applying for an customer service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service agent
- Resolve customer complaints or answer customers’ questions regarding procedures.
- Answer calls and placed orders of the customer.
- My job duties were to be a call center representative to which i would answer on average 80 calls per day for United Health Care and Humana.
- When fulfilling my job duties i would address customers inquiries, solving problems and providing any information needed for theirmedical and or prescription drug plans.
2
customer service agent
- Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Processed Payments and Assisted with service upgrades.
- Adjusted billing as necessary
- Dispatched roadside assistance
- Handled and de-escalated calls on a daily basis
3
customer service agent
- Provide legendary service to maintain positive relationships with all passengers.
- Handling all aspects of ticketing/ check-in/ boarding/ baggage services/ reservations.
- Handling cash/ credit card transactions for ticket sales/ upgrades/ refunds.
- Working as a team to handle situations such as over sales/ delayed/ cancelled flights.
4
customer service agent
- First line of contact for customers for a long distance company.
- Assisted customers with various request through email and chat.
- Accounting and credit request.
- Closing accounts of deceased customers.
- Repair request.
- General inquiries.
- Delivered excellent customer service.
5
customer service agent
- Assisted customers that were calling in to pay on their tolls bill, add, or make changes in their toll account.
- Provides efficient and effective service to customers and prospects on all patron based services to a variety of inquiries and customer needs.
- Maintains sincere interest in providing stellar customer care.
- Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction.
- Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image.
- Ability to create positive customer relationships by defusing angry and upset customers. Attention to detail-documentation and follow-up
customer service agent Job Skills
For an customer service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Data Entry
- Data Analysis
- Computer Literacy
- Technical Writing
- Customer Service
- Troubleshooting
- Quality Assurance
- Process Improvement
- Documentation
- Microsoft Office
- System Administration
- Networking
- Database Management
- Business Analysis
- Project Management
- Communication
- Interpersonal
- Problem Solving
- Time Management
- Attention to Detail
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service agent Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Quentin Davis
45 Park Avenue, Reeves, LA 70658Employment history
Lead Customer Service Agent, Insperity Kingwood, Texas
November 2017 – Present
- Provide information and assistance to customers regarding HR services
- Assist with the recruitment process, including screening and interviewing applicants
- Maintain customer service standards and ensure customer satisfaction
Customer Service Agent, TriNet San Leandro, California
April 2017 – October 2017
- Maintain confidentiality of customer information
- Provide guidance to customers on HR-related topics
- Answer customer questions regarding HR policies, procedures, and benefits
Entry Level Customer Service Agent, ADP Roseland, New Jersey
April 2016 – March 2017
Education
University of Michigan, Ann Arbor, Michigan
Human Resources Management Certificate, February, 2016
Skills
Organization
Listening
Time Management
Professionalism
Database Management
Computer Literacy
Problem Solving
Technical Writing
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your customer service agent Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Customer Service Agent, Ultimate Software Weston, Florida
March 2015 – May 2022
- Answre custome qustions regardign HR policys, proceduers, an benefits.
- Develp and mainain realtionships wtih custmers.
- Provide informations and assistence to customers regardin HR services.
Customer Service Agent, Benefitfocus Charleston, South Carolina
September 2013 – February 2015
- Assists withe employee onboarding, orientation, and trainning.
- Provide guidiance too customers on HR-related topics.
- Develp and mantain relatinships wih customers.
Entry Level Customer Service Agent, Insperity Kingwood, Texas
April 2012 – August 2013
- Preapre and submite reportes to the HR deparment.
- Provide guidens to custmers on HR-relatd topcis.
- AnswercustumerquestionsregardingHRpolicies,procedures,andbenefits.
Education
University of Texas at Austin, Austin, Texas
Bachelor of Science in Human Resources Development, February, 2012
Skills
Social Media
Documentation
Self-Motivation
Critical Thinking
Problem Solving
Troubleshooting
Technical Writing
Time Management
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
customer service agent Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Lead Customer Service Agent
ADP
Roseland, New Jersey
ADP
Roseland, New Jersey
Greetings ADP Recruitment Team
I am writing to express my interest in the Lead Customer Service Agent position at ADP. As a Customer Service Agent with 7 years of experience in Human Resources myself, I believe I have the necessary skills and expertise to excel in this role.
My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for ADP. I am eager to join a team that shares my values and work towards a common goal.
Thank you for considering my application for the Lead Customer Service Agent role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.
Your time is appreciated,
Andrew Young
616-246-7965
[email protected]
Andrew Young
Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.