Computer Support Specialist Resume Examples

computer support specialist

  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Assist users in installing software 

computer support specialist

  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.
  • Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.
  • Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.
  • Develop training materials and procedures, and/or train users in the proper use of hardware and software.