Chief Operations Officer Resume Examples

chief operations officer, chief information officer, chief financial officer

  • Plan, administer and control budgets for contracts.
  • Review existing disaster recovery, crisis management, or business continuity plans.
  • Confer with board members and employees to discuss issues, coordinate activities, or resolve problems.
  • Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.

chief operations officer

  • Implemented ticketing system for automated reporting and on-time metric updates resulting in data-driven decision making leading to increased response time in customer service KPI’s.
  • Implemented ADP to reduce the need for hiring an on-site HR employee resulting in a cost avoidance of $18,000 annually.
  • Championed a Chart of Accounts Project allowing for department level revenue vs. expenses to be evaluated and controlled.
  • Ensuring satisfaction in both customers and employees, satisfaction surveys were established, resulting in qualitative and quantitative data to evaluate impacts and morale and turnover rate / reason. 
  • Established a training and travel budget, set at 5% of payroll, to provide proper training for management and technicians resulting in a morale increase of 17%.
  • Develop training materials and procedures, and train users in the proper use of software and company systems. 

chief operations officer

  • Cooperated with ownership, producers, account servicing staff to verify that quality standards were met.
  • Create or implement security standards, policies, and procedures.
  • Develop or manage integrated security controls to ensure confidentiality, accountability, recoverability, or audit ability of sensitive information, proprietary information, or information technology resources.
  • Appoint department heads or managers and assign or delegate responsibilities to them.

chief operations officer

  • Institutionalising management and communications structures to create a flexible working environment.
  • High-quality management of a geographically dispersed team, including during the Live Below the Line campaign where we raised $1.5 million.
  • Creating streamlined project management processes across the organisation including evaluation tools.
  • Managing all state and territory budgets 

chief operations officer

  • Supervise the work of all employees, planning everyone’s working hours, and compute payroll.
  • Resolve problems concerning Account metrics, intellectual property complains, order filling, upload/import or delete/exports of listings, and customer service issues.
  • Maintain metrics, support financial reports, process documentation for IP complains, customer service logs, and employees training.
  • Support on building strategy for Amazon Product Ads, analyze PPC and Acos.
  • Manage FBA and SFP products as well as for dropshipping products both piggyback and scratch listing.
  • I am knowledgeable with Amazon Seller Central, SkuGrid, Hubstaff, Lastpass, Informed.co, RepricerExpress, SmartSheet, Google Sheet and Excel.

chief operations officer

  • Developed and implemented an operational strategy refocusing the organization on operational efficiency and provider productivity.
  • Had accountability for Quality Assurance and Clinical Risk Management
  • Represented the organization to the outside world (radio and TV, and newspaper interviews; oral presentations and opinion articles).
  • Funding proposal preparation: I was the technical lead in the preparation of a Large Anonymous Donor (LAD) funding proposal that secured MSSA R100m over three years starting April 2015. 
  • I was a member of the Department of Health National Technical Working Group on the Contraception and Fertility Planning Policy 

chief operations officer

  • Played a key role in stabilizing and improving the sale performances and overall growth of the company
  • Managed to bring to collaborate together various departments in the company which resulted in a better understanding of each other jobs and reduced costs by 30%
  • Played an important role in bringing in new partners and offering more complex activities 
  •  Successfully coaching and mentoring many employees who have gone on to enjoy successful careers both within Company and outside the business 

chief operations officer

  • Leading and managing Company’s Operational Processes with vision to ensure the organization has appropriate operational controls, MIS, administrative and financial reporting processes to develop its operational efficiency resulting high level Customer experience.
  •  As owner of Profit & Loss responsibilities, examine and analyse the financial data on regular basis and use them to improve profitability and growth of the company. 
  • Follow up with existing Customers timely and as and when needed to understand the service level/ Operational related issues to improve Company’s services and customer satisfaction. 
  • To plan and execute all aspects of the business development / marketing initiatives by updating industry specific requirements of the prospective customers and to generate new business pipeline.
  • To ensure business operational processes are within legal compliant framework and as per industry standards. 
  • Formulate the best strategic and operational objectives and implement them in operational management. 
  • Overall responsibility of company’s SLA. 

chief operations officer

  • Designing and implementing business operations
  • Overseeing operations of the company and the work of other executives
  • Write and submit reports to the CEO in all matters of importance
  • Organize Udhyammi Mann and Build Your Business with esteemed businessmen in Nepal
  • Assist CEO in fundraising ventures 

chief operations officer

  • Designed and implemented business operations.
  • overseeing operations of the company and the work of executives.
  • Managing a team of 6 regional Operations Managers by leading, directing, inspiring and mentoring to maximize their performance. 
  • To liaison with competent Government authorities, industry partners to ensure smooth business operations of the organization.