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1

chief operations officer, chief information officer, chief financial officer

  • Plan, administer and control budgets for contracts.
  • Review existing disaster recovery, crisis management, or business continuity plans.
  • Confer with board members and employees to discuss issues, coordinate activities, or resolve problems.
  • Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity.
2

chief operations officer

  • Implemented ticketing system for automated reporting and on-time metric updates resulting in data-driven decision making leading to increased response time in customer service KPI’s.
  • Implemented ADP to reduce the need for hiring an on-site HR employee resulting in a cost avoidance of $18,000 annually.
  • Championed a Chart of Accounts Project allowing for department level revenue vs. expenses to be evaluated and controlled.
  • Ensuring satisfaction in both customers and employees, satisfaction surveys were established, resulting in qualitative and quantitative data to evaluate impacts and morale and turnover rate / reason. 
  • Established a training and travel budget, set at 5% of payroll, to provide proper training for management and technicians resulting in a morale increase of 17%.
  • Develop training materials and procedures, and train users in the proper use of software and company systems. 
3

chief operations officer

  • Cooperated with ownership, producers, account servicing staff to verify that quality standards were met.
  • Create or implement security standards, policies, and procedures.
  • Develop or manage integrated security controls to ensure confidentiality, accountability, recoverability, or audit ability of sensitive information, proprietary information, or information technology resources.
  • Appoint department heads or managers and assign or delegate responsibilities to them.
4

chief operations officer

  • Institutionalising management and communications structures to create a flexible working environment.
  • High-quality management of a geographically dispersed team, including during the Live Below the Line campaign where we raised $1.5 million.
  • Creating streamlined project management processes across the organisation including evaluation tools.
  • Managing all state and territory budgets 
5

chief operations officer

  • Supervise the work of all employees, planning everyone’s working hours, and compute payroll.
  • Resolve problems concerning Account metrics, intellectual property complains, order filling, upload/import or delete/exports of listings, and customer service issues.
  • Maintain metrics, support financial reports, process documentation for IP complains, customer service logs, and employees training.
  • Support on building strategy for Amazon Product Ads, analyze PPC and Acos.
  • Manage FBA and SFP products as well as for dropshipping products both piggyback and scratch listing.
  • I am knowledgeable with Amazon Seller Central, SkuGrid, Hubstaff, Lastpass, Informed.co, RepricerExpress, SmartSheet, Google Sheet and Excel.