- Work with Clients daily to assist them with all questions and concerns
- Enter all documents from client into CRM
- Contact clients via email and telephone
- Handle all phone calls in relation to accounts going to a third party
- Return all voicemails and emails in a timely manner
- Process Special Responses and Requests
- Maintain case history records and prepare reports.
- Develop and review service plans in consultation with clients, and perform follow-ups assessing the quantity and quality of services provided.
- Collect supplementary information needed to assist client, such as employment records, medical records, or school reports.
- Arrange for medical, psychiatric, and other tests that may disclose causes of difficulties and indicate remedial measures.
- Advocate for clients or patients to resolve crises.
- Assist disabled adults to live on there own.
- Assist with menu making and grocery shopping.
- Attend meetings, educational conferences, and training workshops and serve on committees.
- Address community groups, faculty, and staff members to explain available counseling services.
- Guide clients in the development of skills or strategies for dealing with their problems.
- Fill out and maintain client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
- Transport and accompany clients to shopping areas or to appointments, using automobile.
- Analyze clients needs to determine
- Oversee day-to-day activities of clients. directions and goals.
- Submit and review reports and or problems with clients.
- Qualifying and enrolling individuals in various types of medical and dental insurance policies on behalf of Medicaid and Marketplace insurance companies.
- Responsible for the reunification process, care and placement of unaccompanied children apprehended by the Department of Homeland Security immigration officials who are transferred to the care of the Office of Refugee Resettlement; a division of the U.S. Department of Health & Human Services.
- Responsible for searching and investigating the best placement for the child; taking into consideration danger to self, danger to the community, risk of flight and the least restrictive setting that is in the best interests of the child.
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person, and to discuss any existing coverage.
- Ensure that policy requirements are fulfilled, including any necessary medical documents, and the completion of appropriate forms.