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senior business specialist

  • Prepare and analyse user requirements, procedures and design workflows
  • Coordinate system project scope with users and IT
  • Identify system and business defects from review of systems and user acceptance testing
  • Prepare UAT plans and perform user acceptance testing
  • Ensure the quality delivery of UAT or projects at agreed standard and schedule
  • Coordinate quality assurance, defect documentation and test case review/execution.
  • Assist in developing solutions, handle problems and enquiry raised by IT and end users

business specialist (account manager)

  • Sales Account Manager generating over $1.6 million in new sales quarterly with business-to-business customers by advising clients on latest strategies for technology integration.
  • Provided sales support to several Fortune 500 companies and the Largest nonprofits based in Boston by developing relationship with key decision makers (CXOs, Directors) for these institutions.
  • Certified team mentor developing non-business related staff on how to generate new leads.
  • Gather and analyze internal business requirements by means of interviews, workflow analyses and facilitated discussions with stakeholders

business specialist

  • Translate end users’ business requirements into detailed functional designs for technical design, development, testing and implementation
  • Provide root cause analysis support to resolution of system issues
  • Develop training materials and conduct user orientation and training
  • Analyse data to produce various regular sales performance-related reports for Senior Management Team

business specialist

  • Developed and grew internal and external customer relationships to ensure company’s growth.Created and fostered Apple’s relationships with businesses ranging from middle market to Fortune 100 companies.
  • Managed and recorded all activities through CRM system to qualify leads and create pipeline.
  • Consulted in the purchase of Mac and Mobile products and services.
  • Coach Red Zone Consultants on different aspects to approach customer needs.

business specialist

  • Grew strategic revenue objective by 150% year over year. 
  • Trained new hires on the internal sales team, and provided strategies on how to increase sales, prospect, close deals and sell Verizon services and equipment to business customers. 
  • Scheduled marketing events, and attended construction meetings.  Managed sales, and forecasting reports utilizing
  • Created and utilized an internal and external business referral program that helped me meet my sales objectives.