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1

bilingual customer service representative

  • Facilitated customer service requests with clients and employees. 
  • Demonstrated exceptional ability to prioritize tasks in a fast paced and high pressure environment.
  • Scheduled and coordinated the logistics of CP and CN rail workers and equipment across North America.
  • Maintained the highest level of safety, service, and efficiency ofoperations throughout prescribed areas of responsibility.
2

bilingual customer service representative

  • Deal with a variety of customers.
  • Upsell products and services.
  • Explain and resolve complex billing issues.
  • Toggle between up to 7 different software programs, take notes and build rapport with customers at the same time.
  • Build relatuonships and retain customers.
  • Resolve customer´s issues while on the phone to completion.
  • To come with creative and innovative resolutions on customer´s issues with a possitive service orientation. 
3

bilingual customer service representative

  • Assisted company by meeting needs of patients in waiting area 
  • Created quick and effective solutions under pressure 
  • Trained to proficiency on multiple computer softwares 
  • Highly trained to keep patient information secure and always practice high levels of security 
  • Received and conducted multiple calls regarding patient needs 
4

bilingual customer service representative

  •  French and English Operator for both Inbound and Outbound for the following services: Wimactel, IOS, directory assistance for USA and Canada, Alaska Communication, MTS, Central Link and Intelicall Operator and Hospital Operator.
  • Provide outstanding customer service and support by resolving telephone and email inquiries from customers in a queued environment.
  •  Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered and also provides web-based support for the service line products.
  • Knew the products inside and out to be able to answer questions
5

bilingual customer service representative

  • Provide a high level of customer service with a focus on safety, quality, professionalism, and attention to detail.
  • Handle general English and Spanish customer calls as well as PBX.  Calls included, but not limited to: starting/stopping service, billing inquires, reporting hazardous conditions such as gas leaks, or down lines.
  • Handle answering customer inquiries through the Contact Center email management system called KANA.
  • Handle customer inquires through Live Chat.
  • Maintain the PBX and KANA Website.
  • Assisted with training Quality Improvement Specialists on KANA.