Bilingual Customer Service Representative Resume Examples

bilingual customer service representative

  • Facilitated customer service requests with clients and employees. 
  • Demonstrated exceptional ability to prioritize tasks in a fast paced and high pressure environment.
  • Scheduled and coordinated the logistics of CP and CN rail workers and equipment across North America.
  • Maintained the highest level of safety, service, and efficiency ofoperations throughout prescribed areas of responsibility.

bilingual customer service representative

  • Deal with a variety of customers.
  • Upsell products and services.
  • Explain and resolve complex billing issues.
  • Toggle between up to 7 different software programs, take notes and build rapport with customers at the same time.
  • Build relatuonships and retain customers.
  • Resolve customer´s issues while on the phone to completion.
  • To come with creative and innovative resolutions on customer´s issues with a possitive service orientation. 

bilingual customer service representative

  • Assisted company by meeting needs of patients in waiting area 
  • Created quick and effective solutions under pressure 
  • Trained to proficiency on multiple computer softwares 
  • Highly trained to keep patient information secure and always practice high levels of security 
  • Received and conducted multiple calls regarding patient needs 

bilingual customer service representative

  •  French and English Operator for both Inbound and Outbound for the following services: Wimactel, IOS, directory assistance for USA and Canada, Alaska Communication, MTS, Central Link and Intelicall Operator and Hospital Operator.
  • Provide outstanding customer service and support by resolving telephone and email inquiries from customers in a queued environment.
  •  Analyzed and resolved issues to ensure customer satisfaction with all aspects of services rendered and also provides web-based support for the service line products.
  • Knew the products inside and out to be able to answer questions

bilingual customer service representative

  • Provide a high level of customer service with a focus on safety, quality, professionalism, and attention to detail.
  • Handle general English and Spanish customer calls as well as PBX.  Calls included, but not limited to: starting/stopping service, billing inquires, reporting hazardous conditions such as gas leaks, or down lines.
  • Handle answering customer inquiries through the Contact Center email management system called KANA.
  • Handle customer inquires through Live Chat.
  • Maintain the PBX and KANA Website.
  • Assisted with training Quality Improvement Specialists on KANA.

bilingual customer service representative

  •  Responded to incoming calls and processed orders for customers.
  • Met monthly performance targets including call quality, punctuality and call handle time. 
  • Listening, Analyzing and taking proper action to ensure that customer issues are resolved. 
  • Thought outside in to see customers’ perspective of the products and service

bilingual customer service representative

  • Took inbound and outbound calls.
  • Placed orders for customers over the phone.
  • Sent catalogs per customers request. 
  • Took Spanish calls 

bilingual customer service representative

  •  Started as a contractor on 1/2016 till I was made a permanent     employee on 8/2016. 
  •  Monitored all incoming orders for prescription refill request via     telephone, fax, and email. 
  •  Routed incoming calls to designated departments with warm       transfer.
  •  Balanced cash register at the end of the month. 
  •  Customer Service, Data Entry, Sorting, scanning and distributing   incoming faxes. 

bilingual customer service representative

  • Assisted all departments with spanish speaking customers
  • bilingual- spanish