Application Support Engineer Resume Examples

application support engineer

  • Communicated with the client to obtain an understanding of their environment, challenges, escalation processes and apply that information to support the smooth transition to the new helpdesk application
  • Provide assistance and feedback to customer representatives regarding application issues
  • Provide accurate and clear verbal and written reporting for application failures 
  • Provide accurate and clear verbal and written reporting for application failure investigations and resolution

application support engineer

  • Knowledge of Windows and Linux operating systems
  • Understand and write SQL Database queries (Oracle DB)
  • Understand Unix/Linux and Windows commands
  • Ability to solve medium and high complexity problems
  • Perform failure management as per standard operating procedure.
  • Build and deploy releases and testing after the release.
  • Assist in deploying changes on UAT and Production environment