Application Support Engineer Resume Examples

application support engineer

  • Providing L1 & L2 level support to all the users at ABUDAWOOD PAKISTAN.
  • Training users about new applications and resolving any issues faced by them.
  • Performing QA TEST Report for new releases of the applications.
  • Design complete launch of campaign of sales team application.
  • Design logo and all marketing collateral including user guide manual which help employees to adapt with the application quickly.Managing the documentation of all the applications running at ‘ABUDAWOOD PAKISTAN’.
  • Managing the Workflow system of all the users. 
  •  Working with the regional teams for application upgrades. 

application support engineer

  • Day-to-day management of complex technical issues, incidents, bugs, hotfix, changes, problems, events, management, UAT process in different Modules.
  • Work with application developers and our QA team to isolate customer issues.
  •  support service infrastructure, for applications, windows server, and Linux server, in agile environment.
  • Experience in SQL and Relational databases (e.g. Oracle, MySQL)
  • Familiarity with networking component TCP/IP, Routing, Firewalls.
  • Customer focussed with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner.
  • Hire, coach new team members in-service operation.

application support engineer

  • Answer user inquiries regarding Colligo (A Outlook Add-in) to resolve problems though Email or Remote Session
  • Read Colligo manuals, confer with users, or conduct Remote Session to investigate and resolve problems or to provide technical assistance and support.
  • Analyze failures and trends on applications
  • Ensure customer support, SLA’s for the application are met 

application support engineer

  • Client Name: JP Morgan Chase
  • Project Name: Customer Information System Production Support.
  • Project Objective: To ensure smooth batch operations and healthy environment status round the clock.
  • Role: Application Support Engineer
  • Key Responsibilities: 
  • Monitoring job streams for two of very high impact TIER1 production applications.
  • Analyze and identify the root cause of any issue encountered during the execution of scheduled jobs and fix them under the defined SLA timeframe.

application support engineer

  • To provide L1 and L2 production support to Manufacturing, Inventory and logistic, Supply chain Database and External project as well.
  • Responsible for support and development of a website which tracks and perform PT ( Parametric Testing ) on the semiconductor lots.
  • Supporting and enhancing PR/PO website to manage and trackinventory/PO/PR.
  • Providing L2 support for errors in E2open to minimize its impact on SAP.
  • Finding the RCA for production issue and leading it to the steam line.
  • Proving L2 support for production database and JDA jobs to keep supply chain jobs running smoother.
  • Properly documenting the enhancement and logging tickets for each issue with UAT and deployment plan.

application support engineer

  • Working environment  support 24 * 7.
  • Assist users from all around the world.
  • Troubleshoot Hewlett Packard in house software (Product, Pricing Client and reporting tool).
  • Expose to Unix command.
  • Engage in database Query  Oracle environment.
  • Deal with report generation  Tools involve such as Giant , Discoverer, Brio.
  • Analyze user requirement and propose solution.

application support engineer

  • Worked in IMTS as juniour engineer.
  • Description :  I was working in a Mindtree internal project beatal(Mwatch monitoring) . Mwatch is an Application which is used to monitor ,measure and maintain the servers (Linux,windows) etc.It is similar like nagios and other monitoring tools. Networking devices such as routers and switches are monitore and configure with help of OPEN NMS (For N/w Devices) and servers like (Linux,Windows,Weblogic,Mysql) etc are monitored with the help of HYPERIC HQ (For servers). Both Hyperic and Open Nms are Linux Plateform . Both are having Opensource as well as enterprise editions. 
  • Team Size : We were three teams there core, unix, excellence team. I was part of core team which consist of 30 members currently.
  • Clients :     KPN, SVB, FICC, Marriott,  P & G, Unilver, Cadance,  Mindtree,  RAET etc.
  • Roles and responsibility : My role in the project to check whether events are performing or not.

application support engineer

  •  Providing 24×7 On-call support for Production, test, and   development environments. 
  •  Successfully handling and maintain Situations & [email protected] in anytime. 
  •  Successfully handling and coordinating with business on Release   and Change Management. 
  •  Upstream Application & Database Management on   PROD/ACPT/TEST. 
  •  New Project handling & team management for operations.
  •  Supporting L2& L3 Activities. 
  •  Experienced in Service Manager and ServiceNow experience on   ITIL principles and practices. 

application support engineer

  • Develop and deploy code fixes to enhance existing application as part of the new Business requirement.
  • Automate repeated tasks through Unix / Bash scripting and schedule them as Cron jobs.
  • Organize and Coordinate all teams for Production release through Change Process.
  • Resolve BAU Incidents,Request, Problems within SLA using ServiceNow and provide 24*7 support. 
  • Organise and provide KT sessions to new joinees.

application support engineer

  • Analyze application data to assess performance and uncover problems.
  • Coordinate resolutions with development team and project managers.
  • Complete root cause analysis of defects.
  • Perform proactive investigation and resolution of application failures internally.